This was a flawless experience from start to finish. I purchased from the US so was slightly uncertain about buying out of country. TSB answered my emailed questions promptly and professionally. The selection and information on the website was outstanding. All processes and procedures were clearly stated. Upon purchase I received timely updates on shipping. Duty was easy to pay so the delivered was able to conveniently drop the shipment at my house when I wasn’t there. My saddle arrived in perfect condition within 4 days of purchase!! It’s condition was accurately described and I’m thrilled with the value! Will definitely purchase from TSB again.