Trial Policy
The Saddle Bank offer 5 day trials on all saddles to UK Mainland customers.
The 5-day saddle trial begins on the day the saddle is received by you and includes weekends and public holidays.
We recommend getting a qualified saddle fitter to check the fit and suitability of the saddle during your 5-day trial and to ensure the saddle is fit for purpose. This is your responsibility to ensure the fitting appointment is scheduled within the 5 day trial. The Saddle Bank will not be held liable for any costs associated with the fitting of the saddle.
If the saddle is not suitable, you must notify The Saddle Bank by day 5 of the trial. You can notify us by booking the returns courier on our Returns Form page.
The saddle must be returned by day 6 otherwise £3 per day is charged for each subsequent day the saddle is returned late, effective as of day 7, up to a maximum of 14 days from the delivery date. If you wish to return the saddle after this time, please refer to the buy back policy.
Once the saddle has been received back, the saddle is inspected and your refund will be processed within 3 working days. Please allow a further 3-5 days for the refund to show on your card/account.
The Saddle Bank charge a postage charge to get the saddle(s) to you. Delivery charges are specified on the Delivery Information Page. The postage charge is non-refundable. Additional charges for postage upgrades such as Saturday delivery are also non-refundable.
If you need to return a saddle please book your return via the returns form. There is a returns postage fee of £25 for UK mainland. There is no need to pay this upfront. This will simply be deducted from the refund due to you.
There is a £10 fee for trialling a saddle which contributes towards admin, packaging, handling, transaction fees and recleaning costs associated with the trial. This will be deducted from the refund due to you.
When packaging your saddle for return you will need to remove the old address label prior to the courier driver collecting it.
You must be available for the courier to collect the saddle between 08.00-17.00pm on the agreed collection day. The courier will text and email you a 1-hour timeslot on the morning of the collection date so please ensure you enter your mobile number/email address correctly when placing your order.
You are liable for the saddle whilst on trial. Please handle the saddle with care. Note any damage caused to the saddle could result in a deduction from your refund due, if returned.
If we do not hear from you by the 6th day after you have received the saddle, we shall assume that you are happy with your purchase, and thereby the sale is final.
New saddles can be tried on, but use must be limited to ensure the saddle remains in a new condition.
Stirrup leathers must be attached underneath the flap to ensure this is not marked.
You can have the saddles for up to 5 days however we request that they are only tried for a limited period, otherwise the condition of the saddle will deteriorate.
Any excessive wear on the saddle will result in a reduction of your refund to reflect the new selling price as an ex-demo saddle.
Great company
Sold my saddle to the saddle bank, they arranged collection for the next day and paid with 48hrs of
Good service
Customer service was very responsive, patient, and helpful with my overseas purchase. I'm happy with
5 star!!!!
Found my dream saddle and ordered it. It arrived on the day I chose, packed and boxed well by Megan
Excellent saddle and service
Purchased a secondhand saddle for my very wide clydesdale. The saddle itself was in excellent condi
A really good experience
I was very impressed with the friendly and polite attitude of the staff at the Saddle Bank. They wer
Saddle is great. Quick delivery. Lots of options. ...
Saddle is great. Quick delivery. Lots of options. Helpful people. Very happy
Excellent service
The Saddle Bank is a fantastic service. I needed a short saddle for a young connemara horse that wou
Very good experience
I was a bit worried that shopping for saddles in another country which is outside EU might be challa
Gfs monarch
Had a gfs monarch from the saddle bank fantastic as always can when said couldn't be happier
The Saddle Bank have been fantastic when ordering ...
The Saddle Bank have been fantastic when ordering a new saddle for my daughter. Our order was place
Excellent service and easy to deal with.
They handled everything when selling my saddle and gave me a very reasonable price. Courteous, profe
Amazing!!
Saddle is perfect, delivery was super quick, whole team was super helpful in providing support and a
Amazing!!
Saddle is perfect, delivery was super quick, whole team was super helpful in providing support and a
Saddle sale and purchase
Used the saddle bank several times now. Super easy to send saddle off and get the money so quickly!
Quick and simple
This is the second time I have sold a saddle to the saddle bank. I found the whole process quick, si
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