Delivery Information
Here you will find information on delivery charges for all products available via The Saddle Bank.
Please ensure you read and understand the delivery charges.
The Saddle Bank delivery costs include the delivery charge and packaging materials.
We try to keep these costs as low and as competitive as possible whilst still offering a premium service.
Bridles, Stirrups, Leathers, Girths, Gullet Bars, Protection & Maintenance Products Orders placed before 1:00pm will be dispatched the same day (Monday-Friday)
United Kingdom:
-
Standard (Accessory orders orders over £50): FREE; 2-5 working days
Please be aware that Royal Mail are currently experiencing delays of up to 10 days. Where possible, we recommend upgrading to Express Delivery (DPD) for a faster and more reliable service. - Standard (Accessory orders orders under £50): £4.95; 2-5 working days
- Express (Accessory orders orders over £50): £4.95; 1-2 working days
- Express (Accessory orders orders under £50): £6.95; 1-2 working days
- By 1pm (Accessory orders orders over £50): £6.95; next working day before 1pm
- By 1pm (Accessory orders orders under £50): £9.95; next working day before 1pm
- Saturday (Accessory orders orders over £50): £9.95; next Saturday
- Saturday (Accessory orders orders under £50): £12.95; next Saturday
Rest of World:
- Europe: £17.95*; 3-7 day delivery
- USA & Canada: £29.95*; 3-7 day delivery
* For more than 3 accessory items, an additional £5.00 is required on international orders
Please see below for delivery charges worldwide.
Orders placed before 1:00pm will be dispatched the same day (Monday-Friday)
Saddles are dispatched in brand new double-walled boxes, with bubble wrap to protect the pommel and cantle.
Customs Payments
The Saddle Bank operates on a Delivery Duty Unpaid (DDU) basis. This means as the buyer it is your responsibility to pay for any import duties, taxes and customs which may be necessary to release your order from international customs.
The courier will contact you to advise on the necessary charges and take payment before they delivery the saddle to you.
Post-Brexit, there have been some changes to customs and duty charges for EU customers. Tax and import duty varies from country to country so we advise you to check first with your local tax office to see if any fees will be payable.
If you refuse to pay any duty and customs charges and the parcel is returned to us all shipping charges will deducted from any refund. No refund will be made until the returned parcel has been received by ourselves. Please note that parcels that have been ‘returned to sender’ can take up to 3 months to arrive. The Saddle Bank will not cover any fees which may be incurred to return the parcel which will result in it being destroyed by the customs authorities.
Customs, tax and import payments are an external factor and completely out of our control. By ordering on our website, you are accepting these terms and conditions.
Brilliant experience!
Start to finish-easy! We knew the type of saddle we needed, found and bought! Arrived super quick, s
Amazing service
Easy service to use with a huge range to browse - very knowledgable and super customer service all r
Saddle trial
Lovely saddle and service allowing use to try the saddle. Unfortunately it didn’t fit but was very
Fair and quick
Easy to submit info and photos to sell my saddle for an agreed price - fair price for no hassle, was
Simple and straightforward
A very simple and straightforward process selling my saddle to the saddle bank. Uploaded the photos
Easy and great prices to sell a saddle
I sold my Fair Fax dressage saddle and they gave me a fair price for it. Was hassle free and easy
Excellent service!
Really impressed with the service! The website is very user friendly and works well, no issues uploa
Speed and delivery
Ordered a riding hat for my granddaughter. Price was very good. Delivery excellent. Not given it to
Sophie
It was so easy to locate the brand and type of saddle I wanted. An extremely stress free purchase p
All good!
Great service. Clear process for ordering, trying and returning saddles. All ran like clockwork and
So pleased with my purchase
Super pleased with the condition of the saddle I purchased. I’d tried one new, so knew exactly wh
Excellent service
From start to finish the service has been excellent, would use again and recommend . Saddle was stun
The saddlebank bought my saddle. Great communicat...
The saddlebank bought my saddle. Great communication throughout making it very easy to do! Thank
Excellent
Saddle was perfect, as If new, service was great, delivery was on time. Very helpful. Could not fau
Exactly as described with prompt delivery
Found the perfect saddle, arrived next day, fitted well, the saddler will adjust, but suitable to ri
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FAQs1 tree planted for every saddle sold
Sustainability is really important to us at The Saddle Bank.
We plant a tree for every saddle sold!
