Our Reviews | The Saddle Bank

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Katy cotgrove

16 Jan 2025

I posted on Facebook and someone recommended the saddle bank. From my first enquiry to receipt of the saddle the service was excellent and the response time was pretty much immediate. The saddle suggested was also in fantastic condition and fitted my pony. First class service, would use again and highly recommend.

Caroline Murphy

16 Jan 2025

U.S buyer

I wasn't able to find the saddle I wanted in the US anywhere so upon a google search I found the Saddle Bank. They had multiple of the saddle I wanted in the correct size so I was able to have my choice of saddles. The saddle I chose looks brand new just as specified on the website and shipping was so fast, I was amazed. I couldn't recommend the saddle bank more!

Rebecca hazel

14 Jan 2025

Stress free from start to finish

Stress free way of selling my saddle, paid out within 24 hours at agreed price, would definitely recommend and will be using in the future.

Melanie Burtenshaw

14 Jan 2025

Excellent customer service

This company is so easy to use. Really friendly and super fast. Thank you saddle bank.

Kerrie

11 Jan 2025

Excellent

Great website, great saddle choice, amazing customer service. Speedy delivery. Thank you ☺️

Reply from The Saddle Bank 3 days ago

Thank you for your wonderful review!
We're so glad to hear that you had a positive experience with our website, saddle selection, and customer service. It's fantastic to know that your delivery was speedy as well.
We truly appreciate your feedback and look forward to helping you again in the future!
Best Wishes
The Saddle Bank Team

Rose Squibb-williams

11 Jan 2025

Not a great sales experience

I sent my saddle to the Saddle bank to be sold. Despite it not being advertised (to my knowledge) anywhere except their website, it did eventually go on trial. It cleared the 5 day trial period but surprisingly the purchasers were still allowed to send it back after a couple of weeks. I was not informed when it was returned to the Saddle Bank, until I checked the website to see when the money would clear. When I saw it had been returned I requested it was sent back to me to advertise. The saddle returned with a saddle cover that was not the one I sent it with, and with signs of use that it did not go with!
I appreciate these things happen but I’m now out of pocket through having to pay to get it back, with a saddle that isn’t in the same condition I sent it in.

Reply from The Saddle Bank 3 days ago

Hello Rose

We're sorry to hear about your experience. Upon reviewing the details, we can confirm that we received your saddle on 07/11/2024, and it went out on trial on 10/12/2024. Unfortunately, the saddle was not suitable for the customer and was returned to us on 19/12/2024. As per our policy, customers are given a 5-day trial period, and we arrange for the collection of saddles shortly after the trial period ends.

After the trial, the saddle was re-advertised in an attempt to secure another sale. However, we received your request to have the saddle returned to you on 06/01/2025. I can see that our team had been in touch with you via email to provide updates on the process.

If saddles arrive to us with saddle covers, we ensure that these covers are kept with the saddles. However, I cannot find any record of you contacting us to inform us that the cover you received was not the one you originally sent.

We believe that if given a little more time for advertising, especially with the busier period now approaching, we could have been successful in securing a sale for you.

If you would like to discuss this further, please feel free to contact us directly.

Best wishes
The Saddle Bank Team

Aliza Rosen

10 Jan 2025

Saddle Purchase

USA customer here! Absolutely amazing customer service! Saddle shipped in 3 days, and was exactly what I was looking for! Will be purchasing from here again in the future!

Reply from The Saddle Bank 3 days ago

Thank you so much for your fantastic review!
We’re thrilled to hear that you’re happy with both the saddle and our customer service. We’re delighted we could get it to you so quickly, all the way to the USA!
We truly appreciate your kind words and look forward to assisting you again in the future.
Enjoy your saddle!
Best Wishes
The Saddle Bank Team

Harriet Drury

8 Jan 2025

So helpful

I’ve ordered the fab course of horse management, and I entered the wrong email! Adi and their colleagues were so helpful in making sure I could access the course on my correct email. Thanks!

Reply from The Saddle Bank 3 days ago

Thank you for your great review!
We're so glad to hear that Adi and the team were able to help you quickly resolve the email issue and get you access to your course.
We’re thrilled you’re excited about the Horse Management course, and we’re always here to help if you need anything else. Enjoy the course, and thanks again for your kind words!
Best Wishes
The Saddle Bank Team

Jane Birks

7 Jan 2025

Excellent customer service

I have sent my previous saddle to you to sell, so easy with your collection service. And had a saddle on trial, and only just managed to actually try it out on day 5 due to bad weather !! But it fits and I have been impressed with the contact and advice from various members of the Saddle Bank team.

Reply from The Saddle Bank 3 days ago

Thank you so much for your kind review! We're glad to hear that you found our collection service easy and that the saddle trial worked out, even with the weather challenges. It's great to know that the saddle fits and that you were impressed with the support and advice from our team.
We really appreciate your feedback and look forward to assisting you again in the future!
Best Wishes
The Saddle Bank Team

Rachael Heeley

7 Jan 2025

Saddle sale

I received a very reasonable offer to buy my saddle, the saddle bank arranged collection and I received the money quickly. I would definitely recommend and use again.

Reply from The Saddle Bank 3 days ago

Thank you for your positive review! We’re thrilled to hear that you were happy with the offer for your saddle and the quick collection process.
It's great to know that everything went smoothly and that you received your payment promptly.
We truly appreciate your recommendation and look forward to helping you again in the future!
Best Wishes
The Saddle Bank Team

Sarah Ebdon

6 Jan 2025

Great concept

It was great to have the option of ordering a saddle and trying it before buying it, knowing we could return it. We are very happy with the saddle we received and it was in great condition. Thank you!

Reply from The Saddle Bank 3 days ago

Thank you for your wonderful review! We’re so glad to hear that you had a positive experience with our try-before-you-buy option and that you’re happy with the saddle you received. It's great to know it arrived in excellent condition.
We appreciate your feedback and are here if you need any further assistance in the future.
Enjoy your saddle!
Best Wishes
The Saddle Bank Team

Amanda Bowe

6 Jan 2025

I needed a specific saddle for a saddle fitting wh...

I needed a specific saddle for a saddle fitting which I found with ease on your website. You were able to change the gullet size for just £10. It was ordered, dispatched and delivered within 28 hours to a relatively remote part of Scotland during the holiday period.

Reply from The Saddle Bank 3 days ago

Thank you so much for your fantastic review! We’re delighted to hear that you found the perfect saddle with ease and that the gullet size adjustment was a smooth process. It’s great to know that your order was delivered quickly, even during the holiday period, and to a remote part of Scotland. We strive to provide fast and reliable service, and your feedback means a lot to us. If you need any further assistance, don’t hesitate to get in touch.
Best Wishes
The Saddle Bank Team

Jillian Kaplan

6 Jan 2025

Great Prices and Service

The prices and service is awesome on these saddles. The first one I bought I knew exactly what I needed and ordered one. Then I used the online fitting form to get a second one and it did not fit, so giving 4 stars and the online fitting does not seem to be accurate.

Reply from The Saddle Bank 3 days ago

Thank you for your feedback!
We're thrilled to hear that you’re happy with the prices and service.
We’re sorry to hear that the second saddle didn’t fit . While our online fitting form is designed to assist, this service is designed to help you narrow down your selection ahead of your saddle fitting appointment with your local qualified saddle fitter.
If you’d like assistance with finding a better fit, please don’t hesitate to contact us directly – we’d be happy to help!
Best wishes
The Saddle Bank Team

Laura newham

5 Jan 2025

Excellent customer service

Love the site, the email alerts are really helpful. I’ve bought two saddles from you now and both have been exactly what I wanted and in great condition - fab prices too

Reply from The Saddle Bank 1 week ago

Thank you for your fantastic review! We're so glad to hear that the email alerts have been helpful and that you've had a great experience with both your saddle purchases. We truly appreciate your continued support and are thrilled that you’re happy with the quality and prices.
We look forward to helping you again soon!
Best Wishes
The Saddle Bank Team

Betsy

5 Jan 2025

Love my saddle!

I’m in the US and I cannot believe how quickly I received my saddle! Also, reps were available for any questions every step of the way.

Before I made my purchase, I studied so many articles and saddles posted on the website and was able to make a very educated choice.

Thank you!

Reply from The Saddle Bank 1 week ago

Thank you for your wonderful review! We're thrilled to hear that your saddle arrived quickly and that our team was able to assist you throughout the process. It's great to know that the resources on our website helped you make an informed decision. We truly appreciate your trust and look forward to serving you again in the future!
Best Wishes
The Saddle Bank Team

Karen Benton

4 Jan 2025

Great Service

Received a great service from The Saddle Bank selling my saddle. Quick and efficient service and just before Christmas. Saddle collected and next day payment was in the bank. Kept up to date on process which was really simple. Would use them again to sell or buy a saddle.

Reply from The Saddle Bank 1 week ago

Thank you for sharing your experience!
We're so glad to hear you had a smooth and efficient process, especially right before Christmas.
We truly appreciate your trust in us and would be happy to assist you again with buying or selling a saddle in the future!
Best Wishes
The Saddle Bank Team

Robyn

3 Jan 2025

Brilliant service as always

Lovely saddle and great service, thanks!!

Reply from The Saddle Bank 1 week ago

Thank you so much for your kind words! We're thrilled to hear that you love the saddle and are happy with our service.
We truly appreciate your support!
Best Wishes
The Saddle Bank Team

Natalie Willcocks

3 Jan 2025

Great service

Using the saddle bank was quick and easy to use, my order was followed up by a courtesy phone call to check my
Order was correct and if I needed anything else before shipping out the saddle. Would highly recommend

Reply from The Saddle Bank 1 week ago

Thank you for your wonderful review! We’re so glad to hear that you found the Saddle Bank easy to use and appreciated the follow-up call. Providing excellent service and ensuring everything is perfect for our customers is our top priority.
We truly appreciate your recommendation and look forward to assisting you again in the future!
Best Wishes
The Saddle Bank Team

Kim Massingham

3 Jan 2025

Kent and Masters S-Series Univeral GP

I ordered my Kent and Masters saddle before Christmas and is arrived beautifully packaged and very quickly ! Thank you for all your help and advice and also the brilliant service :)

Reply from The Saddle Bank 1 week ago

Thank you so much for your kind words! We're thrilled to hear that your Kent and Masters saddle arrived promptly and in great condition. We're so glad you’re happy with the service.
If you need anything else in the future, don't hesitate to reach out.
Enjoy your new saddle! :)
Best Wishes
The Saddle Bank Team

Logan Radcliff

30 Dec 2024

Excellent experience!

I can see why The Saddle Bank has such excellent reviews. Finding the exact saddle I wanted at a fantastic price with FAST shipping to the U.S. AND great customer service seems like too much to ask… but thanks to The Saddle Bank, I got all of those things and I am so pleased! My horse and I love our new saddle!!!!

Reply from The Saddle Bank 2 weeks ago

Thank you so much for your amazing review! We’re thrilled to hear that you found the perfect saddle at a great price, and that the fast shipping and excellent customer service made your experience even better. It’s wonderful to know that both you and your horse are enjoying the new Loxley saddle!
We truly appreciate your feedback and look forward to assisting you again in the future!
Best Wishes
The Saddle Bank Team

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