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Needless fee
Was it really necessary to charge a £25 admin fee on top of a £25 postage fee to return my saddle which you have had for ages and not sold?
Reply from The Saddle Bank 3 hours ago
Hi Zoe,
Thank you for your feedback. We completely understand your frustration, but we’d like to clarify that the fees charged do not even cover the full costs we incur in handling your saddle. These include booking couriers, receiving and unboxing the parcel, inspecting, cleaning, photographing, listing it on our website, advertising, storage, insurance, managing trials, and finally packaging and returning the saddle to you.
When a saddle is returned to the owner unsold, we actually operate at a loss. That’s why it is very much in our best interest to get your saddle sold — we gain nothing from having saddles sitting on the pegs in the warehouse. I can see that your saddle did go out on trial numerous times, but unfortunately it did not fit those potential buyers.
We’re genuinely sorry it didn’t sell on this occasion and hope this helps explain the reasoning behind the fees. Thank you for using our service, and we do hope you’ll consider us again in the future.
Best Wishes,
The Saddle Bank Team
Thank you for your feedback. We completely understand your frustration, but we’d like to clarify that the fees charged do not even cover the full costs we incur in handling your saddle. These include booking couriers, receiving and unboxing the parcel, inspecting, cleaning, photographing, listing it on our website, advertising, storage, insurance, managing trials, and finally packaging and returning the saddle to you.
When a saddle is returned to the owner unsold, we actually operate at a loss. That’s why it is very much in our best interest to get your saddle sold — we gain nothing from having saddles sitting on the pegs in the warehouse. I can see that your saddle did go out on trial numerous times, but unfortunately it did not fit those potential buyers.
We’re genuinely sorry it didn’t sell on this occasion and hope this helps explain the reasoning behind the fees. Thank you for using our service, and we do hope you’ll consider us again in the future.
Best Wishes,
The Saddle Bank Team
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