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Melanie Hermiston

7 Mar 2026

Excellent service

Order a new riding hat - technical error meant it wasn’t actually in stock. Customer services extremely proactive, offering alternatives and shipping replacement quickly.

Reply from The Saddle Bank 4 weeks ago

Thank you so much for your review.

We’re sorry for the technical error with the stock, but we’re really pleased to hear our customer service team could step in quickly, offer alternatives, and arrange a replacement for you. Thank you for your understanding and for sharing your experience.

Best Wishes,
The Saddle Bank Team