Back to all Reviews
Super smooth service
I recently ordered a saddle from the saddle bank for their 5 day trial, the saddle arrived quickly and safely. The saddle fitted the horse but I just didn’t quite love it, so ordered a similar model which again arrived quickly, I phoned the saddle bank explaining this and that my saddle fitter was due out in a few days, they happily extended the trail of the first saddle by a few days so I could show the saddle fitter both. Luckily the saddle I fell in love with fitted the horse well so I sent the other saddle back that afternoon which was a very easy process and I was kept informed of the whereabout and refunded very quickly. I can’t recommend them enough 🙂
Reply from The Saddle Bank 2 weeks ago
Hi Lizzy,
Thank you so much for your review.
We’re absolutely delighted to hear that you had such a smooth experience with our trial service. We completely understand how important it is to compare saddles and have your fitter involved before making a final decision, so it’s wonderful to know our team could help by extending the trial and making the process as easy as possible for you.
We’re so pleased that you found the perfect saddle for both you and your horse, and that the returns and refund process was quick and straightforward too.
Thank you again for your kind words and recommendation. It truly means a lot to us!
Best Wishes,
The Saddle Bank Team
Thank you so much for your review.
We’re absolutely delighted to hear that you had such a smooth experience with our trial service. We completely understand how important it is to compare saddles and have your fitter involved before making a final decision, so it’s wonderful to know our team could help by extending the trial and making the process as easy as possible for you.
We’re so pleased that you found the perfect saddle for both you and your horse, and that the returns and refund process was quick and straightforward too.
Thank you again for your kind words and recommendation. It truly means a lot to us!
Best Wishes,
The Saddle Bank Team
Facebook Reviews
