Flex-On Safe-On

Melissa Taylor, 4 hours ago

amazing

very quick service, helpful & gorgeous saddle.

Marlyn McInnes, 1 day ago

Fantastic service

Ordered saddle and arrived next day no hassle all easy to do and couldn’t be happier and best of all it’s does my pony perfect thank you

Lucy furnish, 4 days ago

Fantastic service

Such an easy hassle free experience! So easy my partner was able to order me my saddle as a surprise! The letter inside was such a nice touch! Great service will definitely use again and recommend! Thanks team!

Lisa Parry, 4 days ago

Can suggest improvements

You need succinct and clear info on process on cost. Yes it’s there but it’s an effort to hole in on what every chaperone will want to know .. how much to send, how long for and how much to return and the fee. That information is summarise well when you purchase but the decision has been made to purchase by than and think people are walking away as it’s not snappy clear. Return needs improvement. Process in collection and courtier choice are good. But notifications on tracking or delivery and it’s your money and often need to spend on another saddle so this is important as it’s a worry. The refund comms timescale needs big improvement. 2-5 to refund really? Money transfers are instant or overnight. Sat here 3 days later still waiting for over a thousand pounds checking account twice a day as need a saddle but can’t do anything until refund received. This puts me off I’m afraid so won’t be using again if have to wait 5 days for money once “your refund has been processed” .. misleading . Shame as rest was good better than expected.

Pamela Perl, 5 days ago

Saddle sale

Incredibly efficient and professional service. Easy upload process and received a quote within 24 hours. Impressed.

Jade, 1 week ago

Amazing experience

I ordered my saddle on the Thursday to be delivered on the Saturday, I was able to track where my saddle was and be home for when it was being delivered, I had the fillet bar changed before it was posted and it arrived very well packaged, I am still in my 5 day trial however after the saddle fitter came yesterday, the saddle fits my horse perfectly so I am keeping it! But it was nice to have the reassurance that if it didn’t fit I could send it back.

Asma, 1 week ago

Fairfax spirit jump saddle

I was impressed by the speedy delivery to Qatar! The saddle was as described and safely packed. They answered queries swiftly and everything was perfect. Would definitely recommend!

Lorraine Lee, 1 week ago

Super service

Very helpful customer service, delivery on time

Stacey Hennessy, 1 week ago

Hassle free!

I got a decent price for my old saddle, I didn’t have the hassle of trying to sell it second hand. The fitting team made 3-4 recommendations and the first one I tried fitted perfectly. Service was fast and informed. I would definitely use again. In fact, I don’t think I’d bother going anywhere else again unless for a customer made to measure saddle. Thank you!

Becky Latimer, 1 week ago

The best!

I love everything about The Saddle Bank! Easy to use website, excellent saddle photos and detailed descriptions, and top customer service. The saddles always exceed my expectations. Thank you!