The Saddle Bank Reviews
Excellent Service
The saddle bank purchased a saddle from me, the communication and process was so easy and transparent. highly recommended
Love my saddle
Amazing experience with the saddle bank. Fantastic saddle, I love it, so comfortable. Nice little touches with customer care, from a bag of sweets with my saddle to lots of follow up emails making sure everything was ok.
Amazing service
Great company to deal with. Friendly service and very quick delivery. Saddle is as described. The sweeties and the personalised letter were lovely touches.
Excellent service
I went on reviews as never bought of a second hand site before. Couldn’t have been happier that i did. My pony and I love our saddle and I would recommend The saddle bank to others. Thank you. Highly satisfied 😊
Excellent exchange service
Submitted my saddle application and got a quote back the next day, pickup arranged for me and super helpful team!
Selling your saddle
I submitted my Wintec GP to saddle bank, I received an email back the next day with an offer for my saddle! Very quick and hassle free sale, received my money fast and accurately too. Definitely a company I will continue to recommend. Thank you guys!
Selling your saddle
I submitted my Wintec GP to saddle bank, I received an email back the next day with an offer for my saddle! Very quick and hassle free sale, received my money fast and accurately too. Definitely a company I will continue to recommend. Thank you guys!
Buying & selling
I bought a saddle from the saddle bank. I had it on trial. The trial ended on a bank holiday and I was going on holiday the next day do couldn't be in for the courier. The saddle bank accommodated an extended trial and in the meantime I decided to buy as the saddle was one my saddler knew would fit.
I decided to sell my then current saddle and while I wasn't offered the price I had in mind it was a very easy transaction and they paid the courier fee as I chose their sell outright option.
I would use both their buy and sell options again as they are convenient.
I decided to sell my then current saddle and while I wasn't offered the price I had in mind it was a very easy transaction and they paid the courier fee as I chose their sell outright option.
I would use both their buy and sell options again as they are convenient.
Excellent service
A friend suggested to use the saddle bank and what an excellent service. 5 days from start to finish and no problems what so ever. Thank you !!!
quick hassle free experience
although it wasn't the price I was hoping for I decided to go with the outright sale for speed and it was very straightforward. I had to buy a box from yellow storage as I struggled to find one big enough elsewhere. DPD collection was very efficient and the money was in my account 48 hours later.
Fantastic service again!
This is the second time I have purchased through the Saddlebank, and have kept two out if the three saddles I trialled! I've also successfully sold one previously with them after ages battling with marketplace.
Great stock of saddles and the ability to book them ahead of my fitter coming is brilliant I've used that function both times to make sure the saddles I wanted are available. Will definitely be using again should I need to if I get another horse!
Great stock of saddles and the ability to book them ahead of my fitter coming is brilliant I've used that function both times to make sure the saddles I wanted are available. Will definitely be using again should I need to if I get another horse!
Fantastic service again!
This is the second time I have purchased through the Saddlebank, and have kept two out if the three saddles I trialled! I've also successfully sold one previously with them after ages battling with marketplace.
Great stock of saddles and the ability to book them ahead of my fitter coming is brilliant I've used that function both times to make sure the saddles I wanted are available. Will definitely be using again should I need to if I get another horse!
Great stock of saddles and the ability to book them ahead of my fitter coming is brilliant I've used that function both times to make sure the saddles I wanted are available. Will definitely be using again should I need to if I get another horse!
Saddle in trial
My saddler recommended I use the saddle bank as a way to trial different saddles and brands before purchase which was a great idea as I found exactly what I was looking for. The process was quick, easy and after negotiation I had a lovely fitted saddle for a good price.
Dreadful Service
Absolutely THE worst company I have ever dealt with. Shocking service, left arm doesn’t know what the right arm is doing. Offers declined then asking for offers and the offering better offers than the first decline. 2 saddles lost and owed me for them for more than 6 weeks. And even at that point, they couldn’t agree between themselves how much they owed. Will absolutely never recommend.
Reply from The Saddle Bank 2 days ago
Hi Nicola,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience.
To clarify, we submitted your offer before you decided to have the saddle returned, and our system will automatically continue to chase offers until the saddle is removed from sale. This is designed to give our customers the best possible opportunity of achieving the highest offer for their saddle.
As mentioned in our Terms & Conditions, once DPD became involved regarding the missing saddles, we were required to follow their claims process. Unfortunately, this is a lengthy procedure (and one that we are still waiting to receive our payout for), and while we completely understand how frustrating the delay was, we were unable to speed up their investigation.
We appreciate your frustration with how long everything took and are sorry that your experience left you feeling this way.
Best Wishes,
The Saddle Bank Team
Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience.
To clarify, we submitted your offer before you decided to have the saddle returned, and our system will automatically continue to chase offers until the saddle is removed from sale. This is designed to give our customers the best possible opportunity of achieving the highest offer for their saddle.
As mentioned in our Terms & Conditions, once DPD became involved regarding the missing saddles, we were required to follow their claims process. Unfortunately, this is a lengthy procedure (and one that we are still waiting to receive our payout for), and while we completely understand how frustrating the delay was, we were unable to speed up their investigation.
We appreciate your frustration with how long everything took and are sorry that your experience left you feeling this way.
Best Wishes,
The Saddle Bank Team
Review
Following advise from my saddle fitter I found lots of saddle choice with the saddle bank & very fair prices.
The saddle I bought looked brand new & is in excellent condition.
I emailed with some questions & received a prompt, informative & helpful response.
My only issue was that I chose a specific delivery date to coincide with my saddle fitter visit, however this was not picked up on the system. The system had also not charged me delivery & it was only because I received a phone call about this & double checked the delivery date that I discovered the error. This was rectified but had it not been for the call the saddle would have been delivered too early.
Overall I was very happy with the saddle & service I received from tbe saddle bank & would happily recommend them.
The saddle I bought looked brand new & is in excellent condition.
I emailed with some questions & received a prompt, informative & helpful response.
My only issue was that I chose a specific delivery date to coincide with my saddle fitter visit, however this was not picked up on the system. The system had also not charged me delivery & it was only because I received a phone call about this & double checked the delivery date that I discovered the error. This was rectified but had it not been for the call the saddle would have been delivered too early.
Overall I was very happy with the saddle & service I received from tbe saddle bank & would happily recommend them.
Great Experience
I’ve now sold two saddles through the saddle bank and on both occasions the whole process has been simple and stress free! Communication is great and the DPD collection first class. The first saddle sold quickly on commission and the second was purchased direct. All the hard work is done for you, there’s no other hassle free way to sell your saddle!
Hassle free service
A very easy online process to sell my saddle. I hand delivered my saddle to a friendly team for inspection and payment was promptly processed as promised. I have since recommend to friends looking to sell theirs..
I had advertised my saddle for months with no joy ...
I had advertised my saddle for months with no joy then saddle bank got in touch and it was so easy and straightforward
Find a big box first
Excellent service. I was selling my saddle back to them having bought it off them a year ago. I just wish I’d kept the box it came in initially. It took me a while to find a big enough box to send the saddle back in, and I had to get a lot of packing materials together to make sure I was happy that it it would be secure in transit but it was fine and I received my money in 3 days. I packed my saddle with an old sheet to protect the leather as well as lots of bags and newspapers scrunched up plus and old towel to make sure it didn’t get scratched.
Reply from The Saddle Bank 1 week ago
Hi Wendy,
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience selling your saddle back to us and that the whole process went smoothly. It's great to know you received your payment so quickly.
Thank you as well for sharing your packing tips—they'll be really helpful for anyone preparing a saddle for collection. Taking the time to package it securely, just as you did, is a great way to help ensure it arrives safely.
We really appreciate your feedback and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience selling your saddle back to us and that the whole process went smoothly. It's great to know you received your payment so quickly.
Thank you as well for sharing your packing tips—they'll be really helpful for anyone preparing a saddle for collection. Taking the time to package it securely, just as you did, is a great way to help ensure it arrives safely.
We really appreciate your feedback and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Super quick and easy. Brilliant service....
Super quick and easy. Brilliant service.
Reply from The Saddle Bank 1 week ago
Hi Jenny,
Thank you so much for your fantastic review!
We're delighted to hear that you found the process super quick and easy. Providing brilliant service and making everything as straightforward as possible is exactly what we strive for.
Thank you for choosing The Saddle Bank, and we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review!
We're delighted to hear that you found the process super quick and easy. Providing brilliant service and making everything as straightforward as possible is exactly what we strive for.
Thank you for choosing The Saddle Bank, and we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Facebook Reviews
