The Saddle Bank Reviews
Great
Thank you for my beautiful saddle.
Amazing customer service
Tameka answered my 100 questions with detail, thoughtfulness and endless patience. It made me feel so much more confident about buying a saddle online from halfway around the world. The saddles I took on trial were in perfect shape, and when a delivery didn’t work out with my scheduled saddle fitting I was able to extend my trial without issue. My horse has been impossible to fit with saddles available locally to me in the US and I was finally able to find him a saddle that he likes and I do too. The price was also very affordable and shipping was insanely fast!!
Excellent service, easy and efficient...
Excellent service, easy and efficient
Lovely saddle and excellent service and delivery...
Lovely saddle and excellent service and delivery
Great service
I recently bought a saddle. I couldn’t get my saddle fitter until after the trial period. It was quite stressful coordinating me being at home for delivery and also getting my fitter out. Saddle bank were very understanding and held the saddle for me for a period of time and also extended my trial period which was very useful.
Buying a saddle? Look no further!
Having spoke to my saddler about the make and size of saddle that would fit my youngster, I then looked on saddlebank.
I am so glad I did, there was a chunky monkey saddle for my chunky monkey! I ordered it there and then, but was a bit worried when I had to change the delivery date to fit my saddlers availability. My worry was unfounded, i got an email over the weekend assurring me this wasn't a problem. Everything was seamless from ordering through to delivery. The saddle arrived on time in the expected condition and was very well packaged, and best of all it fits perfectly - a very happy customer!
I am so glad I did, there was a chunky monkey saddle for my chunky monkey! I ordered it there and then, but was a bit worried when I had to change the delivery date to fit my saddlers availability. My worry was unfounded, i got an email over the weekend assurring me this wasn't a problem. Everything was seamless from ordering through to delivery. The saddle arrived on time in the expected condition and was very well packaged, and best of all it fits perfectly - a very happy customer!
Excellent Service
Very thoughtful personal service. No hassle from start to finish, part-ex my saddle for an Ideal event, really pleased with the saddle. My saddle was checked and the money put in my bank timely. Highly recommend this company to deal with, excellent customer service, really good range of saddles to choose from, delivery is next day and packaged really well.
Very prompt seevice
There is no messing login take some phots get an estmate box up and saddle is collected and money in account.
Excellent service
Excellent service
Reply from The Saddle Bank 4 days ago
Hi Roz,
Thank you so much for your fantastic review!
We're delighted to hear that you found the whole process quick and straightforward, from submitting your photos and receiving your valuation to collection and payment.
Making selling your saddle as simple and hassle-free as possible is exactly what we aim for, so it's great to hear you had such a positive experience.
Thank you for choosing The Saddle Bank!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review!
We're delighted to hear that you found the whole process quick and straightforward, from submitting your photos and receiving your valuation to collection and payment.
Making selling your saddle as simple and hassle-free as possible is exactly what we aim for, so it's great to hear you had such a positive experience.
Thank you for choosing The Saddle Bank!
Best Wishes,
The Saddle Bank Team
Purchased Saddle
Overall I have had an excellent service from the Saddlebank. It's not an easy process buying a secondhand saddle. You either rely on your saddler to find one or go via FB. So I was slightly hesitant of using this process, but I shouldn't have worried.
After filling in a Saddle Recommendation form and detailing a number of saddles I liked, I was emailed back with some suggestions and why. I was then contacted by a team member to see if I was happy with where I was. I had picked out a couple of saddles and she discussed how they were different and what she felt would work best for what I needed.
I then trialed two saddles. They arrived the day before my saddler and after trying a few I chose a Black Country, which fitted my horse really well and was comfortable, so all good.
I then arranged for the other saddle to be returned and even had to change the day of collection and there were no issues. A few days later I had my refund for the cost of that saddle.
I would definitely recommend using Saddlebank, the process was very easy and their was a good selection to chose from. The kept in regular contact with me and were happy to deal with any questions I had. Especially as I had a difficult horse to fit.
Yes, you have to outlay the cost of the saddles first, and the cost of the saddle may be slightly more, but you are paying for a service and I felt it was worth it.
My only issue is the website can jump around a bit and searches did not always bring up the same number of saddles you saw on your first search. But that could just be user error!
Also filling in this form, I had written my review, forgot to click the star rating and it deleted all I had written! Minor issue, but annoying.
Overall very happy client.
After filling in a Saddle Recommendation form and detailing a number of saddles I liked, I was emailed back with some suggestions and why. I was then contacted by a team member to see if I was happy with where I was. I had picked out a couple of saddles and she discussed how they were different and what she felt would work best for what I needed.
I then trialed two saddles. They arrived the day before my saddler and after trying a few I chose a Black Country, which fitted my horse really well and was comfortable, so all good.
I then arranged for the other saddle to be returned and even had to change the day of collection and there were no issues. A few days later I had my refund for the cost of that saddle.
I would definitely recommend using Saddlebank, the process was very easy and their was a good selection to chose from. The kept in regular contact with me and were happy to deal with any questions I had. Especially as I had a difficult horse to fit.
Yes, you have to outlay the cost of the saddles first, and the cost of the saddle may be slightly more, but you are paying for a service and I felt it was worth it.
My only issue is the website can jump around a bit and searches did not always bring up the same number of saddles you saw on your first search. But that could just be user error!
Also filling in this form, I had written my review, forgot to click the star rating and it deleted all I had written! Minor issue, but annoying.
Overall very happy client.
Reply from The Saddle Bank 4 days ago
Hi Vanessa,
Thank you so much for taking the time to leave such a thoughtful review!
We completely understand that buying a second-hand saddle online can feel a little daunting, particularly when you have a horse who is more difficult to fit, so we're delighted that our Saddle Recommendation service and team were able to make the process easier for you.
It's fantastic to hear that the advice helped you narrow down your options and that, after trialling two saddles with your saddler, you found a Black Country that fits your horse well and is comfortable for you too! We're also pleased that returning the other saddle, changing the collection date and receiving your refund were all straightforward.
Thank you as well for your honest feedback regarding the website and review form. We appreciate you highlighting these points and will take your comments on board as we continue to improve the customer experience.
We're so pleased you felt the service was worth it and that you would recommend us. Thank you for putting your trust in The Saddle Bank, and we wish you and your horse many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Thank you so much for taking the time to leave such a thoughtful review!
We completely understand that buying a second-hand saddle online can feel a little daunting, particularly when you have a horse who is more difficult to fit, so we're delighted that our Saddle Recommendation service and team were able to make the process easier for you.
It's fantastic to hear that the advice helped you narrow down your options and that, after trialling two saddles with your saddler, you found a Black Country that fits your horse well and is comfortable for you too! We're also pleased that returning the other saddle, changing the collection date and receiving your refund were all straightforward.
Thank you as well for your honest feedback regarding the website and review form. We appreciate you highlighting these points and will take your comments on board as we continue to improve the customer experience.
We're so pleased you felt the service was worth it and that you would recommend us. Thank you for putting your trust in The Saddle Bank, and we wish you and your horse many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Excellent!
Just to say the service is and has always been excellent. I have purchased 3 saddles now from The Saddle Bank. The last one which was recently, the saddle arrived on time, but my horse the day before sustained an injury. The Saddle Bank were very understanding and agreed to extend the trial period. The result being, back on board and the saddle fits well!
Reply from The Saddle Bank 4 days ago
Hi Julie,
Thank you so much for your lovely review and for choosing The Saddle Bank for your saddles time and time again!
We're delighted to hear that you've consistently received excellent service from us. We understand that unexpected things can happen during a trial, so we're always happy to help where we can. We're pleased we could extend your trial while your horse recovered, giving you the opportunity to properly assess the saddle once you were back on board.
Most importantly, it's fantastic to hear that your horse is doing well and the saddle fits! We wish you both many happy rides together.
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review and for choosing The Saddle Bank for your saddles time and time again!
We're delighted to hear that you've consistently received excellent service from us. We understand that unexpected things can happen during a trial, so we're always happy to help where we can. We're pleased we could extend your trial while your horse recovered, giving you the opportunity to properly assess the saddle once you were back on board.
Most importantly, it's fantastic to hear that your horse is doing well and the saddle fits! We wish you both many happy rides together.
Best Wishes,
The Saddle Bank Team
Excellent Service
I needed to sell and buy a new saddle. After much research, looking at reviews and speaking to others I decided to try the saddle bank. I was impressed with the quick communication, and amount of saddles available. My new saddle was delivered the very next day, with a personalised note. My saddle was exactly as described and I’m very happy with the service from the start to the end. Would definitely recommend saddle bank and I will use again.
Reply from The Saddle Bank 4 days ago
Hi Natalie,
Thank you so much for your wonderful review!
We're delighted that you chose The Saddle Bank after doing your research, and it's fantastic to hear that you had such a positive experience with both selling and buying your saddle.
We're so pleased you found our communication quick and helpful, enjoyed the wide selection of saddles available, and that your new saddle arrived the very next day exactly as described. It's lovely to hear that the personalised note was appreciated too!
Thank you for your recommendation and for putting your trust in us. We look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted that you chose The Saddle Bank after doing your research, and it's fantastic to hear that you had such a positive experience with both selling and buying your saddle.
We're so pleased you found our communication quick and helpful, enjoyed the wide selection of saddles available, and that your new saddle arrived the very next day exactly as described. It's lovely to hear that the personalised note was appreciated too!
Thank you for your recommendation and for putting your trust in us. We look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Great service
Exchanged my old saddle for a ‘new’ second hand one. Excellent customer service and communications throughout the process, making it as simple as straight forward as possible. Very quick collection/delivery of saddles, and saddle came in immaculate condition. Would definitely be my first choice if I was to need another saddle.
Reply from The Saddle Bank 4 days ago
Hi Georgia,
Thank you so much for your wonderful review!
We're so pleased to hear that your saddle exchange was a smooth and straightforward experience from start to finish. It's great to know that our team kept you well informed throughout and that both the collection and delivery were quick and convenient.
We're especially delighted that your new-to-you saddle arrived in immaculate condition! Thank you for saying we'd be your first choice in the future, it really means a lot to our team.
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're so pleased to hear that your saddle exchange was a smooth and straightforward experience from start to finish. It's great to know that our team kept you well informed throughout and that both the collection and delivery were quick and convenient.
We're especially delighted that your new-to-you saddle arrived in immaculate condition! Thank you for saying we'd be your first choice in the future, it really means a lot to our team.
Best Wishes,
The Saddle Bank Team
Selling my Albion Fabrento
This isn’t the first time in fact I think it’s my third sale to The Saddle Bank and it’s always an excellent experience. I wouldn’t hesitate to sell or buy and I highly recommended.
Reply from The Saddle Bank 4 days ago
Hi Caroline,
Thank you so much for your fantastic review and for continuing to choose The Saddle Bank!
We're delighted to hear that you've now sold with us several times and that each experience has been an excellent one. Having customers return to us means so much to the whole team.
Thank you for your continued trust and recommendation. Whether you're buying or selling in the future, we'll be very happy to help!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review and for continuing to choose The Saddle Bank!
We're delighted to hear that you've now sold with us several times and that each experience has been an excellent one. Having customers return to us means so much to the whole team.
Thank you for your continued trust and recommendation. Whether you're buying or selling in the future, we'll be very happy to help!
Best Wishes,
The Saddle Bank Team
Sold my saddle outright
I got a few prices for selling my saddle, the saddle bank were the only one who gave me an outright price which I was happy with, the process was easy and the saddle was sent free of charge. I would recommend selling through the saddle bank if you want a quick hassle free sale!
Reply from The Saddle Bank 4 days ago
Hi Jackie,
Thank you so much for your fantastic review!
We're delighted to hear that our outright purchase option worked well for you and that you were happy with the price offered. It's great to know you found the whole process easy, with the free collection helping to make everything even more convenient.
Our outright option is all about providing a quick and hassle-free alternative to selling privately, so we're really pleased you had such a positive experience.
Thank you for your recommendation and for choosing The Saddle Bank!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review!
We're delighted to hear that our outright purchase option worked well for you and that you were happy with the price offered. It's great to know you found the whole process easy, with the free collection helping to make everything even more convenient.
Our outright option is all about providing a quick and hassle-free alternative to selling privately, so we're really pleased you had such a positive experience.
Thank you for your recommendation and for choosing The Saddle Bank!
Best Wishes,
The Saddle Bank Team
Saddle sale
Great company and very fair price for the saddle I was looking to sell. The instructions for getting the right photographs of the saddle and info is very easy to understand. Would definitely use again
Reply from The Saddle Bank 4 days ago
Hi Sarah,
Thank you so much for your lovely review!
We're delighted to hear that you were happy with the price offered for your saddle and found the whole selling process straightforward. We know getting the right photographs and information together can sometimes seem daunting, so it's great to hear that our instructions made everything clear and easy to follow.
Thank you for choosing The Saddle Bank. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you were happy with the price offered for your saddle and found the whole selling process straightforward. We know getting the right photographs and information together can sometimes seem daunting, so it's great to hear that our instructions made everything clear and easy to follow.
Thank you for choosing The Saddle Bank. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Great service
Thank you for your time and help. Everyone was very helpful.
Although I tried a couple of Saddles and neither of them fitted, nothing was too much problem.
Answered all my questions, via email and phone, swapped saddles over and refunded quickly.
Great helpful team.
Thank you again *****
Although I tried a couple of Saddles and neither of them fitted, nothing was too much problem.
Answered all my questions, via email and phone, swapped saddles over and refunded quickly.
Great helpful team.
Thank you again *****
Reply from The Saddle Bank 4 days ago
Hi Rebecca,
Thank you so much for your wonderful review!
We're delighted to hear that you found our team helpful and supportive throughout your trials. Finding the right saddle isn't always easy, so we're pleased we could make swapping the saddles, answering your questions and arranging your refund as straightforward as possible.
Even though neither saddle was quite right this time, we really appreciate your kind words about our team and hope we can help you find the perfect one in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you found our team helpful and supportive throughout your trials. Finding the right saddle isn't always easy, so we're pleased we could make swapping the saddles, answering your questions and arranging your refund as straightforward as possible.
Even though neither saddle was quite right this time, we really appreciate your kind words about our team and hope we can help you find the perfect one in the future!
Best Wishes,
The Saddle Bank Team
Review
The service was excellent the the over the phone colleagues were polite and helpful. Saddle arrived when it was supposed to it in perfect condition. Very happy
Reply from The Saddle Bank 4 days ago
Hi Rhiannon,
Thank you so much for your lovely review!
We're delighted to hear that you received excellent service and found our team polite and helpful when speaking with us over the phone. It's also great to know that your saddle arrived exactly when expected and in perfect condition.
Thank you for choosing The Saddle Bank. We hope you enjoy your new saddle and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you received excellent service and found our team polite and helpful when speaking with us over the phone. It's also great to know that your saddle arrived exactly when expected and in perfect condition.
Thank you for choosing The Saddle Bank. We hope you enjoy your new saddle and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Pleasure to deal with.
I have now purchased two saddles from The Saddle Bank and sold one saddle back to them, and every experience has been excellent. Arranging everything was straightforward, with supportive and helpful communication throughout. The door-to-door courier service made the process extremely convenient, and the team was always polite, friendly, and professional. Everything was exactly as described, and I would happily recommend The Saddle Bank to anyone looking to buy or sell a saddle.
Reply from The Saddle Bank 4 days ago
Hi Alice,
Thank you so much for your fantastic review and for continuing to choose The Saddle Bank!
We're delighted to hear that you've had such positive experiences with us both buying and selling saddles. It's wonderful to know that you found everything straightforward, our communication supportive, and the door-to-door courier service made the whole process even more convenient.
Your lovely comments about our team are really appreciated, and we're so pleased everything was exactly as described.
Thank you for your continued trust and recommendation. We look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review and for continuing to choose The Saddle Bank!
We're delighted to hear that you've had such positive experiences with us both buying and selling saddles. It's wonderful to know that you found everything straightforward, our communication supportive, and the door-to-door courier service made the whole process even more convenient.
Your lovely comments about our team are really appreciated, and we're so pleased everything was exactly as described.
Thank you for your continued trust and recommendation. We look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Great experience!
I reached out via email a couple of times to check stock and ask general queries. I received fast and helpful responses. The saddle arrived packaged securely with no issues at all!
Highly recommend if you are unsure of what saddle your horse will fit!
Highly recommend if you are unsure of what saddle your horse will fit!
Reply from The Saddle Bank 1 week ago
Hi Holly,
Thank you so much for your lovely review!
We're delighted to hear that you had such a great experience with us. It's wonderful to know that our team was able to answer your questions quickly and helpfully, and that your saddle arrived safely and securely packaged.
Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support and hope we can help you and your horse again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you had such a great experience with us. It's wonderful to know that our team was able to answer your questions quickly and helpfully, and that your saddle arrived safely and securely packaged.
Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support and hope we can help you and your horse again in the future!
Best Wishes,
The Saddle Bank Team
Professional and easy transactions both selling and buying
Really pleased with the whole service from start to finish
User friendly website simple selling process and fast contact from customer services
Purchasing was also very easy. Fast delivery and contact from DPD was really good. Great to be able to see the status of your orders online as well
When phoning to make an enquiry Emmie was super friendly and helpful on more than one occasion. So thank you! Would highly recommend to others
User friendly website simple selling process and fast contact from customer services
Purchasing was also very easy. Fast delivery and contact from DPD was really good. Great to be able to see the status of your orders online as well
When phoning to make an enquiry Emmie was super friendly and helpful on more than one occasion. So thank you! Would highly recommend to others
Reply from The Saddle Bank 1 week ago
Hi Karen,
Thank you so much for your fantastic review and recommendation!
We're delighted to hear that you've had such a positive experience with us both selling and buying a saddle. It's great to know you found our website easy to use, the selling process straightforward, and the delivery and online order updates helpful.
We'll also make sure your lovely comments are passed on to Emmie—she'll be so pleased to hear that she made your experience that little bit better!
Thank you for choosing The Saddle Bank and for recommending us to others. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review and recommendation!
We're delighted to hear that you've had such a positive experience with us both selling and buying a saddle. It's great to know you found our website easy to use, the selling process straightforward, and the delivery and online order updates helpful.
We'll also make sure your lovely comments are passed on to Emmie—she'll be so pleased to hear that she made your experience that little bit better!
Thank you for choosing The Saddle Bank and for recommending us to others. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
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