The Saddle Bank Reviews
Thank you
Reply from The Saddle Bank 1 hour ago
Thank you so much for your review.
We’re delighted to hear that selling your saddle to The Saddle Bank was such an easy experience for you. It’s wonderful to know that our communication throughout the process helped make everything smooth and straightforward from start to finish.
Thank you again for your kind words and support!
Best Wishes,
The Saddle Bank Team
Could not fault anything.
Reply from The Saddle Bank 1 hour ago
Thank you so much for your review.
We’re delighted to hear that you were so pleased with your saddle and that it arrived in such excellent condition. It’s wonderful to know that the delivery, service, and support from our team all met your expectations.
Your kind words really mean a lot to us, and we’re so pleased you had such a positive experience with The Saddle Bank.
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 day ago
Thank you so much for your review.
We’re delighted to hear that you found the perfect saddle and that it arrived promptly and exactly as described. It’s wonderful to know that the saddle fitted well and that only minor adjustments from your saddler were needed before enjoying it fully.
Thank you again for your kind words about both the saddle and the service. We really appreciate your support!
Best Wishes,
The Saddle Bank Team
I had a look and decided to buy a saddle from them and some stirrups.
The saddle was absolutely lovely and well looked after (I brought the saddle cover aswell and the quality is spot on) and the stirrups were great also.
The communication was brilliant, the items arrived the next day all beautifully wrapped up, with a lovely letter and some small sweets from Holly.
Would 100% recommend.
Reply from The Saddle Bank 1 day ago
Thank you so much for your review.
We’re absolutely delighted to hear that you had such a positive experience purchasing from The Saddle Bank for your new horse. It’s wonderful to know that both the saddle and stirrups arrived in lovely condition, and that you were pleased with the quality of the saddle cover too.
We’re also so pleased that our communication, next day delivery, and little finishing touches helped make the experience extra special for you. Holly will be delighted to hear your kind comments!
Thank you again for your recommendation and support.
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 2 days ago
Thank you for your feedback, and we’re really sorry to hear you’ve been disappointed with your selling experience. We are, however, very pleased to hear that you had a good experience when buying from us previously.
Your saddle arrived with us on Friday and is currently being processed through our workshop and accounts team. We normally issue payments within 1–2 working days once processing is complete, however due to the bank holiday weekend, your payment is scheduled to be made on Tuesday.
In terms of the flocking deduction, all saddles are assessed individually by our team on arrival to ensure they meet the standard required for resale, regardless of age or usage. We appreciate this may not have been what you expected and understand your frustration.
We do appreciate you taking the time to share your experience, as feedback like this helps us continue improving our service. We hope that despite this experience, you may consider using us again in the future for selling saddles.
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 2 days ago
Thank you so much for your lovely review! We’re delighted to hear that you found the process hassle free and that our team was able to support you from start to finish.
We really appreciate your recommendation and hope to help you again in the future. Thanks again for choosing The Saddle Bank!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 5 days ago
Thank you so much for your review.
We’re delighted to hear that you found our team so helpful and that you were very happy with the service you received from The Saddle Bank. Your kind feedback really means a lot to us.
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 5 days ago
Thank you so much for your review.
We’re delighted to hear that you’re so pleased with your Bates GP saddle and that our trial service was helpful while finding the right fit for your horse. We completely understand how challenging saddle fitting can sometimes be, so it’s wonderful to know the process gave you confidence and peace of mind.
We’re also so pleased that the saddle arrived on time and that you were happy with the service throughout.
Best Wishes,
The Saddle Bank Team
Then the old saddle collected using the same box it had arrived in, no drama, no fuss, new saddle sorted :)
Reply from The Saddle Bank 5 days ago
Thank you so much for your review.
We’re delighted to hear that our recommendation service helped you find suitable saddles for your horse and that everything arrived in time for your saddler to assess. It’s wonderful to know that extending the trial and arranging the replacement gullet bar helped you find the perfect fit without any stress or fuss.
We’re also so pleased that returning your old saddle was simple and straightforward too. Thank you again for your kind words and support!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 5 days ago
Thank you so much for your review.
We’re delighted to hear that our team could be so helpful and responsive throughout the ordering process. It’s wonderful to know your GFS Monarch saddle arrived quickly and that you’re loving it!
Thank you again for your kind words and support.
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 5 days ago
Thank you so much for your review.
We’re absolutely delighted to hear that you had such a smooth experience with our trial service. We completely understand how important it is to compare saddles and have your fitter involved before making a final decision, so it’s wonderful to know our team could help by extending the trial and making the process as easy as possible for you.
We’re so pleased that you found the perfect saddle for both you and your horse, and that the returns and refund process was quick and straightforward too.
Thank you again for your kind words and recommendation. It truly means a lot to us!
Best Wishes,
The Saddle Bank Team
I would highly recommend to anyone
Thank you!!
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re delighted to hear that selling your saddle to The Saddle Bank was such a smooth and easy experience for you. Making the process simple and hassle free is always our aim, so we really appreciate your kind recommendation and support.
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re delighted to hear that your saddle arrived promptly, well packaged, and in immaculate condition. It’s wonderful to know you’re so happy with your purchase, and we really appreciate your recommendation and kind feedback.
Best Wishes,
The Saddle Bank Team
The website is easy to use and the saddle arrived speedily. The first saddle I chose was not the right one and I received the refund quickly. The second saddle I chose was a perfect fit - thank you.
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re delighted to hear that our website helped you find the perfect saddle for your pony and that you found the whole process easy and straightforward. It’s wonderful to know that delivery and refunds were handled quickly, and that the second saddle turned out to be the perfect fit for you both.
Thank you again for your kind words and support!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re absolutely delighted to hear that you’ve had such positive experiences with both selling and now purchasing through The Saddle Bank. It’s wonderful to know that our advice service helped guide you towards suitable options, and that having the ability to trial a few saddles gave you extra confidence in finding the right fit.
We’re also so pleased to hear that the saddles arrived exactly as described and that you found them fairly priced compared to other sales platforms. Providing ongoing support throughout the trial process is something we really value, so your kind feedback means a great deal to us.
Thank you again for your continued support and recommendation!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re delighted to hear that you’re pleased with your T4 saddle. It’s wonderful to know that, aside from a small flocking adjustment and gullet change recommended by your fitter, the saddle was otherwise a perfect fit.
Thank you again for your kind feedback and support!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re delighted to hear that you had such a positive experience with our team and found the service helpful, knowledgeable, and easy throughout the sale of your saddle. It’s wonderful to know the process felt quick and effortless for you, and that we could help resolve the courier collection issue along the way.
We really appreciate your kind words and support!
Best Wishes,
The Saddle Bank Team
Highly recommend and would definitely use again
Reply from The Saddle Bank 1 week ago
We’re delighted to hear that your saddler recommended The Saddle Bank and that you found the whole process easy and straightforward. It’s wonderful to know our team could be so helpful throughout and that your saddle arrived well packaged and ready to enjoy.
We really appreciate your recommendation and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
And I would highly recommend now also. The whole process to sell was easy steps and quick and the quote offered was fair. Thanks
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re delighted to hear that your saddler recommended The Saddle Bank and that you would now highly recommend us too. It’s wonderful to know you found the selling process quick, easy to follow, and that you were happy with the fair quote offered.
Thank you again for your kind words and support!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re delighted to hear that you found the whole process smooth and straightforward, and that payment was made quickly for you. It’s wonderful to know our team could be so helpful throughout your experience with The Saddle Bank.
Best Wishes,
The Saddle Bank Team
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