The Saddle Bank Reviews
Review
Following advise from my saddle fitter I found lots of saddle choice with the saddle bank & very fair prices.
The saddle I bought looked brand new & is in excellent condition.
I emailed with some questions & received a prompt, informative & helpful response.
My only issue was that I chose a specific delivery date to coincide with my saddle fitter visit, however this was not picked up on the system. The system had also not charged me delivery & it was only because I received a phone call about this & double checked the delivery date that I discovered the error. This was rectified but had it not been for the call the saddle would have been delivered too early.
Overall I was very happy with the saddle & service I received from tbe saddle bank & would happily recommend them.
The saddle I bought looked brand new & is in excellent condition.
I emailed with some questions & received a prompt, informative & helpful response.
My only issue was that I chose a specific delivery date to coincide with my saddle fitter visit, however this was not picked up on the system. The system had also not charged me delivery & it was only because I received a phone call about this & double checked the delivery date that I discovered the error. This was rectified but had it not been for the call the saddle would have been delivered too early.
Overall I was very happy with the saddle & service I received from tbe saddle bank & would happily recommend them.
Great Experience
I’ve now sold two saddles through the saddle bank and on both occasions the whole process has been simple and stress free! Communication is great and the DPD collection first class. The first saddle sold quickly on commission and the second was purchased direct. All the hard work is done for you, there’s no other hassle free way to sell your saddle!
Hassle free service
A very easy online process to sell my saddle. I hand delivered my saddle to a friendly team for inspection and payment was promptly processed as promised. I have since recommend to friends looking to sell theirs..
I had advertised my saddle for months with no joy ...
I had advertised my saddle for months with no joy then saddle bank got in touch and it was so easy and straightforward
Find a big box first
Excellent service. I was selling my saddle back to them having bought it off them a year ago. I just wish I’d kept the box it came in initially. It took me a while to find a big enough box to send the saddle back in, and I had to get a lot of packing materials together to make sure I was happy that it it would be secure in transit but it was fine and I received my money in 3 days. I packed my saddle with an old sheet to protect the leather as well as lots of bags and newspapers scrunched up plus and old towel to make sure it didn’t get scratched.
Reply from The Saddle Bank 1 day ago
Hi Wendy,
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience selling your saddle back to us and that the whole process went smoothly. It's great to know you received your payment so quickly.
Thank you as well for sharing your packing tips—they'll be really helpful for anyone preparing a saddle for collection. Taking the time to package it securely, just as you did, is a great way to help ensure it arrives safely.
We really appreciate your feedback and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience selling your saddle back to us and that the whole process went smoothly. It's great to know you received your payment so quickly.
Thank you as well for sharing your packing tips—they'll be really helpful for anyone preparing a saddle for collection. Taking the time to package it securely, just as you did, is a great way to help ensure it arrives safely.
We really appreciate your feedback and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Super quick and easy. Brilliant service....
Super quick and easy. Brilliant service.
Reply from The Saddle Bank 1 day ago
Hi Jenny,
Thank you so much for your fantastic review!
We're delighted to hear that you found the process super quick and easy. Providing brilliant service and making everything as straightforward as possible is exactly what we strive for.
Thank you for choosing The Saddle Bank, and we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review!
We're delighted to hear that you found the process super quick and easy. Providing brilliant service and making everything as straightforward as possible is exactly what we strive for.
Thank you for choosing The Saddle Bank, and we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
A really smooth service!
I had been keeping my eye out for a specific saddle to become available on the saddle bank and when it did the service I received was perfect. They explained exactly the process that I needed to go through. The people I spoke to were clear and helpful and the saddle arrived in perfect condition and exactly when they said it would. I would definitely use this service again.
Reply from The Saddle Bank 1 day ago
Hi Jihan,
Thank you so much for your wonderful review!
We're delighted to hear that you were able to find the saddle you'd been waiting for and that the whole experience was such a smooth one. It's fantastic to know our team could clearly explain the process, answer your questions, and that your saddle arrived in perfect condition and on time.
Thank you for choosing The Saddle Bank. We really appreciate your kind words and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you were able to find the saddle you'd been waiting for and that the whole experience was such a smooth one. It's fantastic to know our team could clearly explain the process, answer your questions, and that your saddle arrived in perfect condition and on time.
Thank you for choosing The Saddle Bank. We really appreciate your kind words and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Selling my saddle
Very straight forward selling my saddle.
Reply from The Saddle Bank 1 day ago
Hi Caroline,
Thank you so much for your 5-star review!
We're delighted to hear that you found selling your saddle with us to be such a straightforward experience. Making the process quick, simple and hassle-free is exactly what we aim for.
Thank you for choosing The Saddle Bank, and we hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your 5-star review!
We're delighted to hear that you found selling your saddle with us to be such a straightforward experience. Making the process quick, simple and hassle-free is exactly what we aim for.
Thank you for choosing The Saddle Bank, and we hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
5 * for the Saddle Bank
I have used the Saddle Bank a few times over the years, firstly to sell a saddle of mine (which they did, quickly and effortlessly), then to purchase a second hand one (with the amazing Amy, she came out with a huge selection of stock and nothing was too much trouble) and then for advice on what would fit my new horse as we had moved out of their area. Every time the Saddle Bank staff have been so kind, thorough and extremely knowledgeable; they are always willing to help, will go above and beyond to offer advice and provide information even if it isn't going to result in a sale for them. I cannot recommend the Saddle Bank enough, if you need anything tack or saddle related these are your people. Thank you :)
Reply from The Saddle Bank 1 day ago
Hi Harriet,
Thank you so much for your incredible review!
We're absolutely delighted to hear that you've chosen The Saddle Bank time and time again over the years. It's wonderful to know we've been able to help you with selling a saddle, finding another one, and even offering advice when you were outside of our fitting area.
We're especially pleased to hear your lovely comments about Amy and the rest of the team. Providing honest, knowledgeable advice and going the extra mile for our customers is something we truly pride ourselves on, whether it results in a sale or not.
Your recommendation means so much to all of us, and we're incredibly grateful for your continued support. Thank you again for taking the time to share your experience—we look forward to helping you whenever you need us in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your incredible review!
We're absolutely delighted to hear that you've chosen The Saddle Bank time and time again over the years. It's wonderful to know we've been able to help you with selling a saddle, finding another one, and even offering advice when you were outside of our fitting area.
We're especially pleased to hear your lovely comments about Amy and the rest of the team. Providing honest, knowledgeable advice and going the extra mile for our customers is something we truly pride ourselves on, whether it results in a sale or not.
Your recommendation means so much to all of us, and we're incredibly grateful for your continued support. Thank you again for taking the time to share your experience—we look forward to helping you whenever you need us in the future!
Best Wishes,
The Saddle Bank Team
Sold two saddles to the Saddle Bank
I was looking for an easy straightforward way of selling two saddles that we no longer needed. I have heard nightmare stories about people selling privately online and I felt that selling via the Saddle Bank would be more secure and straightforward.
I followed the process on the website which was really easy and straightforward, filling in the details and uploading the photos that they needed, again which was really easy. Within an hour I had one valuation and the second one came the following day.
I spoke to the office with a few questions about boxing up the saddles and they were really helpful. I liked the fact that the saddles are insured by them once picked up by their courier. I accepted the offers online and chose my preferred courier pick up time. Within a few days I received emails to confirm that the saddles had been received and payment arrived in my bank account.
I would definitely use the service again as the service was relatively quick and straightforward and thank you to the staff were very helpful and well informed.
Michelle Greene
I followed the process on the website which was really easy and straightforward, filling in the details and uploading the photos that they needed, again which was really easy. Within an hour I had one valuation and the second one came the following day.
I spoke to the office with a few questions about boxing up the saddles and they were really helpful. I liked the fact that the saddles are insured by them once picked up by their courier. I accepted the offers online and chose my preferred courier pick up time. Within a few days I received emails to confirm that the saddles had been received and payment arrived in my bank account.
I would definitely use the service again as the service was relatively quick and straightforward and thank you to the staff were very helpful and well informed.
Michelle Greene
Reply from The Saddle Bank 1 day ago
Hi Michelle,
Thank you so much for taking the time to leave such a wonderful review, Michelle!
We're delighted to hear that selling your two saddles with us was such a straightforward and secure experience. We know selling privately can sometimes feel daunting, so it's fantastic to know our process gave you the peace of mind you were looking for.
It's great to hear that you found our online valuation process easy to use, that our team could answer your questions, and that the collection and payment process all went smoothly. We also know how reassuring it is to have the saddles insured while they're in transit, so we're pleased this was a valuable part of the service for you.
Thank you again for your kind words about our team—they'll be delighted to hear your feedback. We really appreciate your recommendation and look forward to helping you again in the future.
Best Wishes,
The Saddle Bank Team
Thank you so much for taking the time to leave such a wonderful review, Michelle!
We're delighted to hear that selling your two saddles with us was such a straightforward and secure experience. We know selling privately can sometimes feel daunting, so it's fantastic to know our process gave you the peace of mind you were looking for.
It's great to hear that you found our online valuation process easy to use, that our team could answer your questions, and that the collection and payment process all went smoothly. We also know how reassuring it is to have the saddles insured while they're in transit, so we're pleased this was a valuable part of the service for you.
Thank you again for your kind words about our team—they'll be delighted to hear your feedback. We really appreciate your recommendation and look forward to helping you again in the future.
Best Wishes,
The Saddle Bank Team
Seller
They valúed my saddle more than I asked, therefore honest and reliable. Collection was arranged, and communication clear and consistent. Money in my account quickly- have recommended to friends.
Reply from The Saddle Bank 1 day ago
Hi Margaret,
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience selling your saddle with us. Honesty and transparency are really important to us, so we're especially pleased that you appreciated our valuation and found the whole process straightforward. It's great to know that the collection, communication and prompt payment all met your expectations.
Thank you for recommending us to your friends—it really does mean a lot to the whole team. We hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience selling your saddle with us. Honesty and transparency are really important to us, so we're especially pleased that you appreciated our valuation and found the whole process straightforward. It's great to know that the collection, communication and prompt payment all met your expectations.
Thank you for recommending us to your friends—it really does mean a lot to the whole team. We hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Seller & Purchaser
I have been impressed with the service I received previously selling 2 saddles, and I have now also bought a saddle. The service was honest & accurate and I was finally able to find a saddle that fits the horse and myself
Reply from The Saddle Bank 1 day ago
Hi Cybill,
Thank you so much for your wonderful review!
We're delighted to hear that you've had such positive experiences with us, both selling and buying saddles. It's especially rewarding to know that our honest descriptions and service helped you find a saddle that's a great fit for both you and your horse.
Thank you for placing your trust in us on more than one occasion. We really appreciate your continued support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you've had such positive experiences with us, both selling and buying saddles. It's especially rewarding to know that our honest descriptions and service helped you find a saddle that's a great fit for both you and your horse.
Thank you for placing your trust in us on more than one occasion. We really appreciate your continued support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Easy and helpful
I sold a saddle though saddle bank and the whole process from start to finish was easy with great communication all thw way.
Thanks again
Thanks again
Reply from The Saddle Bank 1 day ago
Hi Sam,
Thank you so much for your wonderful review!
We're delighted to hear that you found the whole process of selling your saddle easy from start to finish. Great communication is something we really pride ourselves on, so it's fantastic to know you felt supported every step of the way.
Thank you again for choosing The Saddle Bank, and we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you found the whole process of selling your saddle easy from start to finish. Great communication is something we really pride ourselves on, so it's fantastic to know you felt supported every step of the way.
Thank you again for choosing The Saddle Bank, and we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Saddle sale
I was approached by The Saddlebank following an advert i placed on marketplace. Good offer from them and quick efficient service . I would highly recommend.
Reply from The Saddle Bank 1 day ago
Hi Tracey,
Thank you so much for your lovely review!
We're delighted to hear that you had such a positive experience selling your saddle with us. It's great to know you were happy with the offer we made and that you found the whole process quick and efficient.
Thank you for your recommendation—it really means a lot to us. We hope to be able to help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you had such a positive experience selling your saddle with us. It's great to know you were happy with the offer we made and that you found the whole process quick and efficient.
Thank you for your recommendation—it really means a lot to us. We hope to be able to help you again in the future!
Best Wishes,
The Saddle Bank Team
Sold a saddle
Selling a saddle was so easy with the saddlebank! Offered a good price and paid quickly once saddle was received. Highly recommend!
Reply from The Saddle Bank 1 day ago
Hi Becky,
Thank you so much for your fantastic review!
We're delighted to hear that selling your saddle with us was such an easy experience. It's great to know you were happy with the offer you received and that payment was made promptly once your saddle arrived with us.
Thank you for your recommendation, we really appreciate your support and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review!
We're delighted to hear that selling your saddle with us was such an easy experience. It's great to know you were happy with the offer you received and that payment was made promptly once your saddle arrived with us.
Thank you for your recommendation, we really appreciate your support and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Highly Recommend
I have sold 2 saddles via Saddle Bank and my experience with Saddle Bank has been an easy to navigate process with a fast response from Saddle Bank and clear easy to follow instructions.
I would highly recommend anyone that wants to sell their saddle to use Saddle Bank for a fast, no hassle experience
I would highly recommend anyone that wants to sell their saddle to use Saddle Bank for a fast, no hassle experience
Reply from The Saddle Bank 1 day ago
Hi Vicky,
Thank you so much for your wonderful review!
We're delighted to hear that you've had such positive experiences selling not just one, but two saddles with us. It's great to know that you found the process easy to navigate, with clear instructions and prompt communication throughout.
Making the selling process as simple, straightforward and hassle-free as possible is exactly what we aim for, so we're thrilled to hear that's the experience you had.
Thank you for your recommendation, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you've had such positive experiences selling not just one, but two saddles with us. It's great to know that you found the process easy to navigate, with clear instructions and prompt communication throughout.
Making the selling process as simple, straightforward and hassle-free as possible is exactly what we aim for, so we're thrilled to hear that's the experience you had.
Thank you for your recommendation, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Great Experience!
I’ve been hunting for a specific saddle for a long time, and the quality of the saddle search, the photos and descriptions, gave me the confidence to buy online!
Reply from The Saddle Bank 1 day ago
Hi Sophie,
Thank you so much for your wonderful review!
We're delighted to hear that our website gave you the confidence to buy the saddle you'd been searching for. We put a lot of effort into providing detailed descriptions and high-quality photos so our customers can make informed decisions when shopping online, so it's fantastic to know this made a difference.
We hope you're enjoying your new saddle, and thank you again for choosing The Saddle Bank!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that our website gave you the confidence to buy the saddle you'd been searching for. We put a lot of effort into providing detailed descriptions and high-quality photos so our customers can make informed decisions when shopping online, so it's fantastic to know this made a difference.
We hope you're enjoying your new saddle, and thank you again for choosing The Saddle Bank!
Best Wishes,
The Saddle Bank Team
Best Saddle Buying Experience Ever
Searching for a new saddle is stressful and the Saddle Bank made that process easy. I was initially concerned about having a saddle shipped from overseas, however the saddle I ordered arrived faster and at a lower cost than many domestic orders that I placed. Everything about the experience was great, even the process of returning the saddle when it wasn't a good fit. I would definitely order from the Saddle Bank again!
Reply from The Saddle Bank 1 day ago
Hi Sally,
Thank you so much for your fantastic review!
We're delighted to hear that we could make the saddle-buying process so much easier for you. Finding the right saddle can certainly be stressful, so it's wonderful to know that everything from the international shipping to the return process exceeded your expectations.
We're especially pleased that your saddle arrived quickly and that returning it when it wasn't quite the right fit was straightforward. Our aim is to make the whole experience as easy and stress-free as possible.
Thank you for choosing The Saddle Bank, and we look forward to helping you find the perfect saddle in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review!
We're delighted to hear that we could make the saddle-buying process so much easier for you. Finding the right saddle can certainly be stressful, so it's wonderful to know that everything from the international shipping to the return process exceeded your expectations.
We're especially pleased that your saddle arrived quickly and that returning it when it wasn't quite the right fit was straightforward. Our aim is to make the whole experience as easy and stress-free as possible.
Thank you for choosing The Saddle Bank, and we look forward to helping you find the perfect saddle in the future!
Best Wishes,
The Saddle Bank Team
Still waiting for my order
I paid for next day delivery, my order did not arrive after chasing I was told the address label was printed incorrectly and my delivery would arrive the following Monday, it still has not arrived and after chasing with the saddle bank I am no further forward to either a refund on my purchase, postage or my order arriving.
Reply from The Saddle Bank 1 day ago
Hi Helen,
Thank you for taking the time to leave your feedback. We're very sorry to hear that you were disappointed with your experience.
This order was placed with one of our third-party suppliers rather than being dispatched directly by ourselves. Unfortunately, this meant we were limited in what we could do while waiting for updates from them. As soon as we received any information, we continued to keep you updated by email throughout the process.
We completely understand how frustrating the delay was, particularly after paying for next day delivery, and we're sorry that the service provided by our supplier did not meet either your expectations or ours.
Best Wishes,
The Saddle Bank Team
Thank you for taking the time to leave your feedback. We're very sorry to hear that you were disappointed with your experience.
This order was placed with one of our third-party suppliers rather than being dispatched directly by ourselves. Unfortunately, this meant we were limited in what we could do while waiting for updates from them. As soon as we received any information, we continued to keep you updated by email throughout the process.
We completely understand how frustrating the delay was, particularly after paying for next day delivery, and we're sorry that the service provided by our supplier did not meet either your expectations or ours.
Best Wishes,
The Saddle Bank Team
Highly recommended
Fantastic customer service and fantastic products. Thank you for a great experience
Reply from The Saddle Bank 1 day ago
Hi Robyn,
Thank you so much for your wonderful review!
We're thrilled to hear that you had such a great experience with us. It's fantastic to know you were pleased with both our customer service and the quality of our products. Comments like yours mean a great deal to the whole team.
Thank you for your recommendation, and we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're thrilled to hear that you had such a great experience with us. It's fantastic to know you were pleased with both our customer service and the quality of our products. Comments like yours mean a great deal to the whole team.
Thank you for your recommendation, and we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
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