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  2. Our Reviews

The Saddle Bank Reviews

2,332 Company Reviews

Kym Flynn's avatar

Kym Flynn

7 Feb 2026

Saddle sale
Easy efficient service with a good price .
Online firm and photos was easy to navigate

Reply from The Saddle Bank 14 hours ago

Thank you so much for your review.

We’re delighted to hear you found the service easy and efficient, with a good price and a straightforward online form and photo process. It’s great to know everything was simple to navigate.

Best Wishes,
The Saddle Bank Team
Isabella Kemley's avatar

Isabella Kemley

6 Feb 2026

Great service!
Delivered on expected day. Lovely saddle in great condition!

Reply from The Saddle Bank 14 hours ago

Thank you so much for your review.

We’re delighted to hear your saddle was delivered on time and arrived in such great condition. It’s lovely to know you’re happy with it.

Best Wishes,
The Saddle Bank Team
Smadar Moore-Puel's avatar

Smadar Moore-Puel

2 Feb 2026

Great service
Great customer service over the phone. Ordered received quickly

Reply from The Saddle Bank 14 hours ago

Thank you so much for your review.

We’re delighted to hear you received great customer service over the phone and that your order arrived quickly. It’s lovely to know you had such a positive experience.

Best Wishes,
The Saddle Bank Team
Gillian Plumbley's avatar

Gillian Plumbley

1 Feb 2026

A very difficult pony to saddle but a lot of help ...
A very difficult pony to saddle but a lot of help from the team and no hassle over changing various gullet bars. Fairly expensive but worth it for good service,

Reply from The Saddle Bank 14 hours ago

Thank you so much for your review.

We’re really pleased to hear our team could help with a tricky pony to saddle and make the process easier, including swapping gullet bars without hassle. Providing good, supportive service is really important to us, and we’re glad you felt it was worth it.

Best Wishes,
The Saddle Bank Team
Gillian Plumbley's avatar

Gillian Plumbley

1 Feb 2026

A very difficult pony to saddle but a lot of help ...
A very difficult pony to saddle but a lot of help from the team and no hassle over changing various gullet bars. Fairly expensive but worth it for good service,

Reply from The Saddle Bank 14 hours ago

Thank you so much for your review.

We’re really pleased to hear our team could help with a tricky pony to saddle and make the process easier, including swapping gullet bars without hassle. Providing good, supportive service is really important to us, and we’re glad you felt it was worth it.

Best Wishes,
The Saddle Bank Team
Kristina Duggan's avatar

Kristina Duggan

30 Jan 2026

Excellent Service
Good choice of saddles, prompt delivery and clear instructions with regards trial/return. Unfortunately the saddle didn’t fit, the return was easy and refund issued on the day they received the saddle back, unlike another company that took 3 weeks to refund! Would highly recommend!

Reply from The Saddle Bank 14 hours ago

Thank you so much for your review.

We’re delighted to hear you found the saddle selection, delivery, and trial instructions clear and straightforward. Although the saddle wasn’t the right fit, it’s great to know the return and same-day refund were smooth and hassle-free. Thank you for the recommendation.

Best Wishes,
The Saddle Bank Team
Debbie Draper's avatar

Debbie Draper

28 Jan 2026

Saddle purchase
Such a great service, piece of mind trying sales before you have to commit to buying.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear you enjoyed the reassurance our trial service offers. It’s great to know you found the experience so positive.

Best Wishes,
The Saddle Bank Team
Rebecca Wells's avatar

Rebecca Wells

27 Jan 2026

Incredible service
What a simple and easy way to sell your saddle safely. Such a professional company with great comms and easy to follow instructions, and fast payment. Amazing!

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re thrilled to hear you found the process simple, safe, and professional, with clear communication and fast payment. It’s lovely to know you had such a positive experience.

Best Wishes,
The Saddle Bank Team
Philippa King's avatar

Philippa King

26 Jan 2026

Efficient System
Really efficient and easy to sell saddles to the saddle bank. I found them straight forward to deal with. When it seems impossible to sell decent second hand saddles through other social media sites ,it does make life easy. The only downside is that you get much less for your saddles than they are worth (but it's better than the saddles sitting at home), although I understand the Saddle Bank has to make a profit.

Reply from The Saddle Bank 1 week ago

Thank you very much for your honest and thoughtful review.

We’re really pleased to hear you found the process efficient and straightforward, and that selling through us made things easier compared with the challenges of private sales.

Thank you again for taking the time to share your experience. We really appreciate your feedback and would be happy to help again in the future.

Best Wishes,
The Saddle Bank Team
Terry Lambert's avatar

Terry Lambert

23 Jan 2026

17" Jeffries dressage saddle
The saddle arrived on the day it was expected and I was really pleased with the condition it was in for the price. I was happy with the fit and Eliza thought it was very comfortable especially in canter. She's been making a good stab at doing Novice tests on a jumping saddle. I really wanted a dressage saddle but most seemed to be very expensive to be a second saddle.

Reply from The Saddle Bank 1 week ago

Thank you so much for taking the time to leave such a lovely review.

We’re really pleased to hear the saddle arrived as expected and that you were happy with the condition and value. It’s great to know the fit worked well and that Eliza is feeling comfortable, especially in canter. Making the step up to Novice tests in a dressage saddle is exciting, and we’re glad we could help you find a suitable option without the high price tag that often comes with a second saddle.

Wishing Eliza every success with her dressage, and please don’t hesitate to get in touch if we can help again in the future.
Louise Oldroyd's avatar

Louise Oldroyd

22 Jan 2026

Excellent service
I have sold two saddles to the Saddle bank and purchased one in a month.
They have been so easy to deal with and are very efficient. I would definitely recommend.

Reply from The Saddle Bank 2 weeks ago

Thank you so much for your review.

We’re delighted to hear that buying and selling with The Saddle Bank has been such an easy and efficient experience for you. It’s wonderful to know you would definitely recommend us.

Best Wishes,
The Saddle Bank Team
Beckie towle's avatar

Beckie towle

22 Jan 2026

Great service
Although the saddle wasn’t right for what I was looking for the service & process was amazing!

Reply from The Saddle Bank 2 weeks ago

Thank you so much for your review.

We’re really pleased to hear that even though the saddle wasn’t quite right for you, you found the service and process amazing. Thank you for taking the time to share your experience.

Best Wishes,
The Saddle Bank Team
Georgie bray's avatar

Georgie bray

20 Jan 2026

Easy, helpful, knowledgeable
Sold my saddle and bought a saddle on here. Had an easy outright selling experience and money was soon in my account
Had some great advice on saddles to try for my horse who has been a bit tricky to find the right tree for, and am thrilled with it
Would definitely use again

Reply from The Saddle Bank 2 weeks ago

Thank you so much for your review.

We’re delighted to hear that both selling and buying your saddle with The Saddle Bank was such a positive experience. It’s great to know the outright sale was straightforward with quick payment, and that our advice helped you find the right fit. We’re so pleased you’re thrilled with your saddle and would use us again.

Best Wishes,
The Saddle Bank Team
jillian nickelsen's avatar

jillian nickelsen

17 Jan 2026

Excellent for US customers
I've purchased a few saddles in the last year due to new horses, and last was a trial with seamless return to UK. Fast refund. Excellent services every time.

Reply from The Saddle Bank 2 weeks ago

Thank you so much for your review.

We’re delighted to hear you had a positive experience using our trial service from the US, with a smooth return and fast refund. It’s wonderful to know our service has been reliable for you each time, especially when bringing on new horses.

Best Wishes,
The Saddle Bank Team
Sam Ainsworth's avatar

Sam Ainsworth

16 Jan 2026

Great experience!
Customer service was great and gave me some good advice for choosing a saddle. The saddle arrived quickly and was in amazing condition and I’m super pleased with it! Would definitely use Saddle Bank again in the future.

Reply from The Saddle Bank 2 weeks ago

Thank you so much for your review.

We’re delighted to hear that our customer service and advice helped you choose the right saddle, and that it arrived quickly in such great condition. It’s lovely to know you’re so pleased with it and would use The Saddle Bank again in the future.

Best Wishes,
The Saddle Bank Team
Justine Curtis's avatar

Justine Curtis

13 Jan 2026

Simple and easy
I’ve bought 2 saddles from The Saddle Bank and also recently sold one, and all 3 interactions were so easy! The two saddles arrived in the exact confusion stated, and they were very straight forward when it came to selling one. No hidden fees, very responsive communication, clear information, everything was hassle free and simple. Thank you!

Reply from The Saddle Bank 3 weeks ago

Thank you so much for your review.

We’re thrilled to hear that all your experiences buying and selling with The Saddle Bank have been easy and hassle-free. It’s wonderful to know you appreciated the clear communication, straightforward process, and transparency throughout.

Best Wishes,
The Saddle Bank Team
Vicki Finlay's avatar

Vicki Finlay

13 Jan 2026

Great service
Saddle bank offered a range of sale options. We chose the outright sale which went very smoothly. Money in my account the same day the saddle was received. Excellent service and communication. Would use again.

Reply from The Saddle Bank 3 weeks ago

Thank you so much for your review.

We’re delighted to hear that your outright sale went smoothly, with prompt payment and clear communication throughout. It’s fantastic to know you would use The Saddle Bank again!

Best Wishes,
The Saddle Bank Team
Vicki Finlay's avatar

Vicki Finlay

13 Jan 2026

Great service
Saddle bank offered a range of sale options. We chose the outright sale which went very smoothly. Money in my account the same day the saddle was received. Excellent service and communication. Would use again.

Reply from The Saddle Bank 3 weeks ago

Thank you so much for your review.

We’re delighted to hear that your outright sale went smoothly, with prompt payment and clear communication throughout. It’s fantastic to know you would use The Saddle Bank again!

Best Wishes,
The Saddle Bank Team
Sue Walker's avatar

Sue Walker

13 Jan 2026

Sale of Saddle
Superb service from start to finish. Very easy and payment was very quick.

Reply from The Saddle Bank 3 weeks ago

Thank you so much for your review.

We’re thrilled to hear that selling your saddle with The Saddle Bank was easy and that payment was quick. It’s wonderful to know you had a positive experience from start to finish!

Best Wishes,
The Saddle Bank Team
Hannah's avatar

Hannah

13 Jan 2026

Great service
Great service, hassle free sale.
Original quote was honoured after inspecting the saddle. Money was in my account the same day for outright purchase.
Would recommend using The Saddle Bank.

Reply from The Saddle Bank 3 weeks ago

Thank you so much for your review.

We’re delighted to hear that selling your saddle with The Saddle Bank was hassle-free, and that the original quote was honoured with prompt payment. It’s fantastic to know you would recommend us!

Best Wishes,
The Saddle Bank Team

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