The Saddle Bank Reviews
Great experience
I was wary of buying a saddle online but the condition of the saddle was just as shown on the pictures and in person actually looked better. Great customer service from the team at the saddle bank and being able to choose your delivery day is great
Saddle in great condition - fast 3-day shipment to US
I was looking for a specific Kent & Masters dressage saddle and was referred to the Saddle Bank by a friend. I was able to find the saddle I needed, as I had borrowed the exact same saddle from a friend to make sure that it was a good fit for my horse.
The transaction was easy. I was very surprised but excited that I received the saddle in 3 days - shipped to the US.
The only couple things I noticed after receiving the saddle - knowing it is a used saddle, it was in great condition. The billets must've been replaced because they are shorter and the leather seems to be a cheaper quality as it is a little brittle and cracked after only using it a couple of times. Also, the little tabs that the stirrup leather ends are tucked trough have been replaced because it doesn't have the Kent & Masters original imprint on the tabs. Overall a saddle in great condition - it would've been good to have the details regarding billet length in the description.
The transaction was easy. I was very surprised but excited that I received the saddle in 3 days - shipped to the US.
The only couple things I noticed after receiving the saddle - knowing it is a used saddle, it was in great condition. The billets must've been replaced because they are shorter and the leather seems to be a cheaper quality as it is a little brittle and cracked after only using it a couple of times. Also, the little tabs that the stirrup leather ends are tucked trough have been replaced because it doesn't have the Kent & Masters original imprint on the tabs. Overall a saddle in great condition - it would've been good to have the details regarding billet length in the description.
Brilliant Service
Buying a saddle Online is always a risk as we know. However, there was lots of support offered by the saddle bank both verbally, electronically and sending additional photographs. I felt very confident in making the purchase based on my interactions with the company. The saddle turned out to be perfect, and there were some very nice touches when it was delivered. I would highly recommend the saddle bank, the customer service is excellent.
Excellent!
First time ever purchasing from the saddle bank. I’m in the US. My saddle was here in mere days, exactly as described. Easy and reliable.
Excellent!
First time ever purchasing from the saddle bank. I’m in the US. My saddle was here in mere days, exactly as described. Easy and reliable.
Great service
I bought a saddle from the bank and tried it, sadly it didn’t fit me but they had a great returns process.
Monarch Gfs saddle
Just purchased a second hand Gfs Monarch saddle and it is like brand new! The saddle bank staff were so helpful, extending the trial as I had to purchase a wider gullet. Would definitely recommend buying a saddle from here, it was stress free and I'm delighted with my saddle.
Excellent service
I trialled two saddles. One was a really good fit and is a keeper, the other was returned. My refund was processed as soon as the saddle was back in the warehouse. Friendly, fast and lots of advice when asked for. Highly recommend the saddle bank.
Saddle Sale
I have sold a few saddles over the years in different ways, but this has been by far the easiest! My saddle was packaged and collected within 48 hours of agreeing to the quote, and the money was in my account the next day. Will use The Saddle Bank again when I next have a spare saddle. No stress or hassle whatsoever.
Expert service
I had a saddle that I wanted to sell on, I had been delaying the sale because all of the options to sell seemed to be very time consuming. The my friend pointed me to the saddle bank. What a surprise to find a straight forward and clear process. I haven’t looked back and would highly recommend to others. Clear instructions, quick response and absolute ease of use.
Thank you
Thank you
This service is just simply brilliant!! Very easy ...
This service is just simply brilliant!! Very easy and paid for straight away
Sold my saddle to you
Excellent efficient service .
Brilliant
Sold a saddle it was so easy, simple and hassle free from posting saddle to receiving payment think it was 2/3 days at the most!
Definitely recommend and would use again thank you
Definitely recommend and would use again thank you
Brilliant support
I had 3 saddles on trial, which was arranged ready for my saddle fitter, one of which I bought. I then sold 2 Bates saddles, which was hassle free and the money was immediately put into my account. The staff supported and advised me throughout. Thank you
Amazing service
I ordered a second hand saddle which the advert said was in ‘fair’ condition. It arrived when it said it would and I couldn’t be happier. The saddle almost looks like new and is perfect for my daughter’s pony. Very pleased with all the communication from
The Saddle Bank too and the 5 day trial is such a fab option to have available when purchasing a saddle. 5 stars all round.
The Saddle Bank too and the 5 day trial is such a fab option to have available when purchasing a saddle. 5 stars all round.
Reply from The Saddle Bank 6 days ago
Thank you so much for your fantastic review! We’re delighted to hear the saddle exceeded your expectations and is a perfect fit for your daughter’s pony. It’s great to know our communication and 5-day trial made the experience even better. We truly appreciate the 5-star rating and look forward to helping you again in the future!
Best Wishes
The Saddle Bank
Best Wishes
The Saddle Bank
10/10
The saddle is amazing, i love the trial period of it i also find the letter sweet that you get in your purchase. I loved my experience would definitely recommend x
Reply from The Saddle Bank 6 days ago
Thank you so much for your lovely feedback! We’re delighted to hear you loved the saddle and enjoyed the trial period—and that the little letter made your experience even sweeter. Your recommendation means the world to us! If you ever need anything else, we’re here for you.
Best Wishes
The Saddle Bank
Best Wishes
The Saddle Bank
Great service
The Saddle bank had a saddle I wanted to buy, it was a very easy process, and I paid through PayPal. I received it very quickly and it's exactly as described. In the meantime, the Saddle Bank bought two of my saddles for good prices, which are now paid for, they sent a courier to collect, it was quick and easy and stress free. I highly recommend The Saddle Bank , thank you!
Reply from The Saddle Bank 6 days ago
Thank you so much for your wonderful review! We’re thrilled to hear your buying and selling experiences were quick, easy, and stress-free. It means a lot to us that you’d highly recommend The Saddle Bank. We’re always here to help whenever you need us—thanks again for choosing us!
Best Wishes
The Saddle Bank
Best Wishes
The Saddle Bank
Quick and easy service, hassle free and a good qua...
Quick and easy service, hassle free and a good quality second hand saddle.
Reply from The Saddle Bank 6 days ago
Thank you for your great feedback! We're delighted to hear you found the service quick and hassle-free, and that you're happy with the quality of your saddle. We’re here whenever you need us again!
Best Wishes
The Saddle Bank
Best Wishes
The Saddle Bank
Excellent service
Really can’t fault the service. Unfortunately the saddle I trialled was the wrong shape for my mare. Very impressed with the no quibble return. Booked and authorised within minutes. I highly recommend the saddle bank if you want to try a saddle and not end up with one you have to sell on again if it doesn’t fit.
Reply from The Saddle Bank 6 days ago
Thank you for your kind words! We’re sorry the saddle wasn’t the perfect fit for your mare, but we’re glad our no-quibble return policy made the process easy for you. Helping riders find the right saddle without any hassle is exactly what we aim for. Thanks so much for recommending The Saddle Bank—we’re always here to help whenever you need us!
Best Wishes
The Saddle Bank
Best Wishes
The Saddle Bank
Me and my mum have been Looking for a Kent and mas...
Me and my mum have been Looking for a Kent and master’s dressage saddle. We found this company who were extremely helpful and also added a new gullet in to ensure that it fit my high withered warmblood. They were such reasonable prices unlike some saddle companies who can overprice their saddles. They also provide a trial policy to allow you to be certain that the saddle is the right fit for you and your horse! Great quality item delivered on time for fitting and offered assurance had it not been right for our horse thank you !
Reply from The Saddle Bank 6 days ago
Thank you so much for your wonderful review! We’re thrilled to hear we could help you and your mum find the perfect Kent and Masters dressage saddle, complete with the right gullet for your high-withered warmblood. We always aim to offer great quality at reasonable prices, along with a trial policy that gives peace of mind. It’s fantastic to know the saddle arrived on time and met your expectations. Thanks again for choosing The Saddle Bank—we’re here whenever you need us!
Best Wishes
The Saddle Bank
Best Wishes
The Saddle Bank
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