The Saddle Bank Reviews
Pleasure to deal with.
I have now purchased two saddles from The Saddle Bank and sold one saddle back to them, and every experience has been excellent. Arranging everything was straightforward, with supportive and helpful communication throughout. The door-to-door courier service made the process extremely convenient, and the team was always polite, friendly, and professional. Everything was exactly as described, and I would happily recommend The Saddle Bank to anyone looking to buy or sell a saddle.
Great experience!
I reached out via email a couple of times to check stock and ask general queries. I received fast and helpful responses. The saddle arrived packaged securely with no issues at all!
Highly recommend if you are unsure of what saddle your horse will fit!
Highly recommend if you are unsure of what saddle your horse will fit!
Reply from The Saddle Bank 1 day ago
Hi Holly,
Thank you so much for your lovely review!
We're delighted to hear that you had such a great experience with us. It's wonderful to know that our team was able to answer your questions quickly and helpfully, and that your saddle arrived safely and securely packaged.
Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support and hope we can help you and your horse again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you had such a great experience with us. It's wonderful to know that our team was able to answer your questions quickly and helpfully, and that your saddle arrived safely and securely packaged.
Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support and hope we can help you and your horse again in the future!
Best Wishes,
The Saddle Bank Team
Professional and easy transactions both selling and buying
Really pleased with the whole service from start to finish
User friendly website simple selling process and fast contact from customer services
Purchasing was also very easy. Fast delivery and contact from DPD was really good. Great to be able to see the status of your orders online as well
When phoning to make an enquiry Emmie was super friendly and helpful on more than one occasion. So thank you! Would highly recommend to others
User friendly website simple selling process and fast contact from customer services
Purchasing was also very easy. Fast delivery and contact from DPD was really good. Great to be able to see the status of your orders online as well
When phoning to make an enquiry Emmie was super friendly and helpful on more than one occasion. So thank you! Would highly recommend to others
Reply from The Saddle Bank 1 day ago
Hi Karen,
Thank you so much for your fantastic review and recommendation!
We're delighted to hear that you've had such a positive experience with us both selling and buying a saddle. It's great to know you found our website easy to use, the selling process straightforward, and the delivery and online order updates helpful.
We'll also make sure your lovely comments are passed on to Emmie—she'll be so pleased to hear that she made your experience that little bit better!
Thank you for choosing The Saddle Bank and for recommending us to others. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review and recommendation!
We're delighted to hear that you've had such a positive experience with us both selling and buying a saddle. It's great to know you found our website easy to use, the selling process straightforward, and the delivery and online order updates helpful.
We'll also make sure your lovely comments are passed on to Emmie—she'll be so pleased to hear that she made your experience that little bit better!
Thank you for choosing The Saddle Bank and for recommending us to others. We really appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
All is great
Thank you for saddle. Great servis.
Reply from The Saddle Bank 1 day ago
Hi Juta,
Thank you so much for your lovely review!
We're delighted to hear that you're happy with your saddle and the service you received from us.
Thank you for choosing The Saddle Bank, and we hope you enjoy many happy rides in your new saddle! 🐴
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you're happy with your saddle and the service you received from us.
Thank you for choosing The Saddle Bank, and we hope you enjoy many happy rides in your new saddle! 🐴
Best Wishes,
The Saddle Bank Team
Great service
Bought a saddle from here after being recommended by my fitter. Found the service very easy to use. Saddle in great condition - I'd say better than described. Only minor issue was it arrived two days early, and as the trial starts on the day of delivery this meant the saddle fitter was on the last day of the trial. I would've preferred a couple of days after the fitter to test the saddle more. The other issue was I would've had to pay late fees if I did have to send it back, as I wasn't able to do this two days earlier than planned. Fortunately the saddle fitter was happy with the saddle and I didn't have to send back. Overall I'm happy with the service and would use again.
Reply from The Saddle Bank 1 day ago
Hi Amy,
Thank you so much for taking the time to leave us a review!
We're delighted to hear that your saddle fitter recommended us, that you found the service easy to use, and that the saddle arrived in even better condition than expected.
We're sorry that your saddle arrived earlier than your requested delivery date and understand how this affected the time you had available with your fitter. If you ever experience an issue like this again, please do get in touch with us. We're always happy to help where we can and can extend the trial period in circumstances like this, so you have enough time to properly assess the saddle without worrying about late fees.
We're really pleased the saddle was a good fit and that you've decided to keep it. Thank you for your feedback and for choosing The Saddle Bank—we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for taking the time to leave us a review!
We're delighted to hear that your saddle fitter recommended us, that you found the service easy to use, and that the saddle arrived in even better condition than expected.
We're sorry that your saddle arrived earlier than your requested delivery date and understand how this affected the time you had available with your fitter. If you ever experience an issue like this again, please do get in touch with us. We're always happy to help where we can and can extend the trial period in circumstances like this, so you have enough time to properly assess the saddle without worrying about late fees.
We're really pleased the saddle was a good fit and that you've decided to keep it. Thank you for your feedback and for choosing The Saddle Bank—we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Saddle sold
Great service,quick and easy , answered Emails questions quickly , and got payment within Two days .
Would recommend
Would recommend
Reply from The Saddle Bank 1 day ago
Hi Sarah,
Thank you so much for your wonderful review!
We're delighted to hear that you found selling your saddle with us quick and easy. It's great to know our team responded promptly to your questions and that your payment was with you within just two days.
Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you found selling your saddle with us quick and easy. It's great to know our team responded promptly to your questions and that your payment was with you within just two days.
Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support!
Best Wishes,
The Saddle Bank Team
Saddle sale
Easy to talk to and reliable
Reply from The Saddle Bank 1 day ago
Hi Katie,
Thank you so much for your lovely review!
We're delighted to hear that you found our team easy to talk to and the service reliable. We always aim to make selling your saddle as simple and stress-free as possible.
Thank you for choosing The Saddle Bank. We really appreciate your support!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you found our team easy to talk to and the service reliable. We always aim to make selling your saddle as simple and stress-free as possible.
Thank you for choosing The Saddle Bank. We really appreciate your support!
Best Wishes,
The Saddle Bank Team
Easy to use service
I found using the Saddle Bank really straightforward. My fitter recommended a specific make and model of a saddle for one of my horses. It was available via the Saddle Bank to trial before committing to buying a saddle that may have not been quite right. My fitter was able to come out, check fit, confirm they were happy, and I didn't have to do anything else! Delivery was prompt, saddle was in the exact condition as described (and even looked a bit newer in person!). I would definitely use this again; much easier than trawling through FB Marketplace to find the right one privately, on the off chance that it'll fit! I also really liked the bar swapping service, as I didn't have any bars of that new make of saddle, and didn't want to invest in any before committing to the saddle. Great concept, super simple, will buy future saddles from TSB!
Reply from The Saddle Bank 1 day ago
Hi Ellen,
Thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear that your saddle fitter's recommendation led you to us and that our trial service gave you the opportunity to have the saddle professionally checked before committing to it. It's also wonderful to hear that the saddle arrived promptly and was even better in person than you expected!
We're especially pleased that you found our bar swapping service useful. We know buying additional bars before knowing whether a saddle is right can be frustrating, so we aim to make the trial process as simple and convenient as possible.
Thank you for choosing The Saddle Bank and for your lovely recommendation. We look forward to helping you with your future saddles! 🐴
Best Wishes,
The Saddle Bank Team
Thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear that your saddle fitter's recommendation led you to us and that our trial service gave you the opportunity to have the saddle professionally checked before committing to it. It's also wonderful to hear that the saddle arrived promptly and was even better in person than you expected!
We're especially pleased that you found our bar swapping service useful. We know buying additional bars before knowing whether a saddle is right can be frustrating, so we aim to make the trial process as simple and convenient as possible.
Thank you for choosing The Saddle Bank and for your lovely recommendation. We look forward to helping you with your future saddles! 🐴
Best Wishes,
The Saddle Bank Team
ALBION DRESSAGE SADDLE.
I sent many images of my ALBION DRESSAGE SADDLE and received an offer which I accepted. DPD collected and I received the payment the next day. Very happy with the procedure. Very professional company.
Reply from The Saddle Bank 1 day ago
Hi Dorothy,
Thank you so much for your wonderful review!
We're delighted to hear that selling your Albion Dressage Saddle with us was such a smooth and straightforward experience. It's great to know that everything from submitting your photos and receiving your offer to the DPD collection and prompt payment went so efficiently.
Thank you for your kind words and for choosing The Saddle Bank. We really appreciate your support and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that selling your Albion Dressage Saddle with us was such a smooth and straightforward experience. It's great to know that everything from submitting your photos and receiving your offer to the DPD collection and prompt payment went so efficiently.
Thank you for your kind words and for choosing The Saddle Bank. We really appreciate your support and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Fantastic Service!
I would highly recommend the Saddle Bank, the website is so easy to use, the descriptions of the condition of the saddles and the detailed photography ensure you really know what you’re getting. The 20% off accessories offer was really useful and a huge bonus! The next day delivery was faultless too. Will definitely use them again.
Reply from The Saddle Bank 1 day ago
Hi Emma,
Thank you so much for your fantastic review!
We're delighted to hear that you found our website easy to use and that the detailed descriptions and photography gave you confidence in exactly what you were purchasing. We put a lot of care into accurately presenting each saddle, so it's wonderful to hear this made a difference.
We're also pleased you were able to make the most of the 20% off accessories offer and that your next-day delivery went smoothly!
Thank you for your recommendation and for choosing The Saddle Bank. We look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review!
We're delighted to hear that you found our website easy to use and that the detailed descriptions and photography gave you confidence in exactly what you were purchasing. We put a lot of care into accurately presenting each saddle, so it's wonderful to hear this made a difference.
We're also pleased you were able to make the most of the 20% off accessories offer and that your next-day delivery went smoothly!
Thank you for your recommendation and for choosing The Saddle Bank. We look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Great Service!
Absolutely love my new saddle! Quick delivery, pleasant communication from the staff at The Saddle Company & packaged very well. So happy. Thank you ☺️
Reply from The Saddle Bank 1 day ago
Hi Nia,
Thank you so much for your lovely review!
We're delighted to hear that you absolutely love your new saddle and that you were happy with the quick delivery, communication and packaging. There's nothing better than hearing that a customer is so pleased with their purchase! 😊
Thank you for choosing The Saddle Bank, and we hope you and your horse enjoy many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you absolutely love your new saddle and that you were happy with the quick delivery, communication and packaging. There's nothing better than hearing that a customer is so pleased with their purchase! 😊
Thank you for choosing The Saddle Bank, and we hope you and your horse enjoy many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Fabulous service, speedy delivery
Very straight forward and super helpful advice over the phone and the speediest of deliveries - ordered 12:30 on Tuesday, saddle arrived 08:00 on Wednesday, and that even included change of head plate! Saddle as described (actually better than advertised). Very happy customer!
Reply from The Saddle Bank 1 day ago
Hi Andrea,
Thank you so much for your fantastic review!
We're delighted to hear that you found the whole process straightforward and that our team could help with advice over the phone. We're especially pleased your saddle arrived so quickly—even with the head plate change—and that its condition exceeded your expectations!
Thank you for choosing The Saddle Bank. We hope you enjoy your new saddle and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review!
We're delighted to hear that you found the whole process straightforward and that our team could help with advice over the phone. We're especially pleased your saddle arrived so quickly—even with the head plate change—and that its condition exceeded your expectations!
Thank you for choosing The Saddle Bank. We hope you enjoy your new saddle and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Sorted!
My horse outgrew his saddle within 18 months which was very frustrating! Enter the Saddle Bank! The whole encounter was ‘just great!’. Great service, great communication, great price for my saddle, and great for my horse who is now very happy in his new saddle! What can I say - ‘just great!!’ Thank you
Reply from The Saddle Bank 1 day ago
Hi Karen,
Thank you so much for your fantastic review!
We know how frustrating it can be when your horse changes shape and suddenly needs a new saddle, so we're delighted we could help make the process that little bit easier.
It's wonderful to hear that you were happy with the service, communication and price you received for your saddle—and most importantly, that your horse is now happy and comfortable in his new one!
Thank you for choosing The Saddle Bank. We're so pleased we could help get you both sorted! 🐴
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review!
We know how frustrating it can be when your horse changes shape and suddenly needs a new saddle, so we're delighted we could help make the process that little bit easier.
It's wonderful to hear that you were happy with the service, communication and price you received for your saddle—and most importantly, that your horse is now happy and comfortable in his new one!
Thank you for choosing The Saddle Bank. We're so pleased we could help get you both sorted! 🐴
Best Wishes,
The Saddle Bank Team
I love my new saddle!
When the saddle arrived it arrived in perfect condition and included some nice sweets. Had the saddle fitted the day after and it fitted like a glove. Our rides have been perfect! Loved the letter to my horse and he did too! Thanks!
Reply from The Saddle Bank 1 day ago
Hi Lois,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you love your new saddle and, even better, that it fits your horse like a glove! It's fantastic to know that your rides together have been going so well.
We're also so pleased that you both enjoyed the little extras—the sweets and letter to your horse are our way of making each delivery that little bit more special! 🐴
Thank you for choosing The Saddle Bank, and we wish you both many more happy rides together!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you love your new saddle and, even better, that it fits your horse like a glove! It's fantastic to know that your rides together have been going so well.
We're also so pleased that you both enjoyed the little extras—the sweets and letter to your horse are our way of making each delivery that little bit more special! 🐴
Thank you for choosing The Saddle Bank, and we wish you both many more happy rides together!
Best Wishes,
The Saddle Bank Team
Great 👍
It was very easy to find the right goods, and delivery was quick.
Reply from The Saddle Bank 1 week ago
Hi Pippa,
Thank you so much for your great review!
We're delighted to hear that you found it easy to find the right saddle and that your order arrived quickly. We work hard to make the whole buying experience as simple and straightforward as possible, so it's wonderful to know we delivered on that.
Thank you for choosing The Saddle Bank. We hope you enjoy your new purchase, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your great review!
We're delighted to hear that you found it easy to find the right saddle and that your order arrived quickly. We work hard to make the whole buying experience as simple and straightforward as possible, so it's wonderful to know we delivered on that.
Thank you for choosing The Saddle Bank. We hope you enjoy your new purchase, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Excellent Service
The saddle bank purchased a saddle from me, the communication and process was so easy and transparent. highly recommended
Reply from The Saddle Bank 1 week ago
Hi Em,
Thank you so much for your kind review!
We're delighted to hear that you found the process of selling your saddle to us so easy and transparent. Clear communication and making the process as straightforward as possible are things we really pride ourselves on.
Thank you for your recommendation and for choosing The Saddle Bank. We truly appreciate your support and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your kind review!
We're delighted to hear that you found the process of selling your saddle to us so easy and transparent. Clear communication and making the process as straightforward as possible are things we really pride ourselves on.
Thank you for your recommendation and for choosing The Saddle Bank. We truly appreciate your support and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Love my saddle
Amazing experience with the saddle bank. Fantastic saddle, I love it, so comfortable. Nice little touches with customer care, from a bag of sweets with my saddle to lots of follow up emails making sure everything was ok.
Reply from The Saddle Bank 1 week ago
Hi Samantha,
Thank you so much for your lovely review!
We're delighted to hear that you're loving your new saddle and that you've had such an amazing experience with us. It's fantastic to know that it's so comfortable and that you're pleased with your purchase.
We're also so pleased that you appreciated the little touches, from the bag of sweets to our follow-up emails. We always want to make sure our customers feel supported throughout their journey with us.
Thank you for choosing The Saddle Bank. We hope you and your horse enjoy many happy miles together, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you're loving your new saddle and that you've had such an amazing experience with us. It's fantastic to know that it's so comfortable and that you're pleased with your purchase.
We're also so pleased that you appreciated the little touches, from the bag of sweets to our follow-up emails. We always want to make sure our customers feel supported throughout their journey with us.
Thank you for choosing The Saddle Bank. We hope you and your horse enjoy many happy miles together, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Amazing service
Great company to deal with. Friendly service and very quick delivery. Saddle is as described. The sweeties and the personalised letter were lovely touches.
Reply from The Saddle Bank 1 week ago
Hi Tracy,
Thank you so much for your lovely review!
We're delighted to hear that you had such a positive experience with us. It's wonderful to know that you found our team friendly, your saddle arrived quickly, and that it was exactly as described.
We're especially pleased that you enjoyed the little extras too! The personalised letter and sweeties are our way of adding a personal touch, so it's lovely to hear they made a difference.
Thank you for choosing The Saddle Bank. We hope you and your horse enjoy many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you had such a positive experience with us. It's wonderful to know that you found our team friendly, your saddle arrived quickly, and that it was exactly as described.
We're especially pleased that you enjoyed the little extras too! The personalised letter and sweeties are our way of adding a personal touch, so it's lovely to hear they made a difference.
Thank you for choosing The Saddle Bank. We hope you and your horse enjoy many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Excellent service
I went on reviews as never bought of a second hand site before. Couldn’t have been happier that i did. My pony and I love our saddle and I would recommend The saddle bank to others. Thank you. Highly satisfied 😊
Reply from The Saddle Bank 1 week ago
Hi Tina,
Thank you so much for your lovely review!
We're delighted to hear that you chose to give us a try after reading our reviews, especially as it was your first time buying from a second-hand saddle retailer. It's wonderful to know that both you and your pony love your new saddle.
Thank you for your recommendation and for putting your trust in The Saddle Bank. Your kind words mean a great deal to us, and we hope you enjoy many happy rides together!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you chose to give us a try after reading our reviews, especially as it was your first time buying from a second-hand saddle retailer. It's wonderful to know that both you and your pony love your new saddle.
Thank you for your recommendation and for putting your trust in The Saddle Bank. Your kind words mean a great deal to us, and we hope you enjoy many happy rides together!
Best Wishes,
The Saddle Bank Team
Excellent exchange service
Submitted my saddle application and got a quote back the next day, pickup arranged for me and super helpful team!
Reply from The Saddle Bank 1 week ago
Hi Lily,
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with our exchange service. It's great to know you received your quote so quickly, that collection was easy to arrange, and that our team was able to help throughout the process.
Thank you for choosing The Saddle Bank. We really appreciate your kind words and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with our exchange service. It's great to know you received your quote so quickly, that collection was easy to arrange, and that our team was able to help throughout the process.
Thank you for choosing The Saddle Bank. We really appreciate your kind words and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
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