The Saddle Bank Reviews
Saddle
We bought our saddle after Saddle bank was recommended to us. And i have to say the service was brilliant. and the personalised letters are lovely. My daughter was made up with it.
Ours fit perfectly so didnt need to use the send back scheme.
Would defo buy from the again.
Ours fit perfectly so didnt need to use the send back scheme.
Would defo buy from the again.
Saddle
We bought our saddle after Saddle bank was recommended to us. And i have to say the service was brilliant. and the personalised letters are lovely. My daughter was made up with it.
Ours fit perfectly so didnt need to use the send back scheme.
Would defo buy from the again.
Ours fit perfectly so didnt need to use the send back scheme.
Would defo buy from the again.
New saddle purchase
I am so very impressed by how quickly my order was handled and I, unbelievably, received it in the US 3 days later!! It's rare for things to ship that fast in the US alone!! Thank you and I'm very happy with my new GFS saddle!
Buying a saddle
Buying a saddle can be stressful and having been burnt by saddle fitters in the past saddle bank has given me back my faith in honesty and care communication has been excellent every question answered my new saddle is days away I continue to recommend saddle bank to all my friends and colleagues
Great experience quick and easy...
Great experience quick and easy
Saddle part exchange
Fab knowledgeable service, lovely helpful staff. Very easy to deal with
Great customer service
Brought a saddle recently and can’t fault the customer service. Saddle was shipped very promptly. Also sold multiple saddles through the saddle bank which has always been very easy, taking all the stress out of the selling process. Can’t recommend enough!
Great experience
Sold a saddle, received a fair price, great website, service and extremely quick process. Will use again, strongly recommend!
saddle sale
The Saddle bank gave me a prompt valuation and we’re very helpful and quick in paying me for my saddle
Very easy sale , highly recommended
After trying to sell privately and being repeatedly let down we decided to sell our saddle to the Saddle Bank. It was a very easy & straightforward transaction from start to finish and I wouldn't hesitate to use them again. We were offered a fair price and the money was in our bank the day after the saddle was collected. Highly recommended.
Sold a saddle
Amazing staff to be in contact with. Fast payment and great communication. Definitely would use again!!
Great communication and help
They are an amazing team and are really knowledgable. Sold my saddle with them with ease. Price was fair to low but then the ease of selling through them reflects the price. My main thing they are great at is communication and replying to emails!!
Great service
I have sold a number of saddles through the Saddle Bank and also bought saddles to trial. It's been a great, highly responsive service.
Saddle
Prompt delivery and easy return
Excellent
Sold my T4 to The Saddle Bank The whole process was so simple & straightforward. From sending in pics to receiving the money in my bank took less than 10 days
Competitive prices offered, full updates & speedy payments, 5 ☆ services from start to finish
Highly recommend using their selling services
Also have a fantastic range of 2nd hand saddles, all of which have been fully checked out by their master saddlers
Competitive prices offered, full updates & speedy payments, 5 ☆ services from start to finish
Highly recommend using their selling services
Also have a fantastic range of 2nd hand saddles, all of which have been fully checked out by their master saddlers
Brilliant!
So I have now purchased and sold a saddle via Saddle Bank. I have to say that both experiences were very easy and customer friendly. I've recommended them to my friends, one of whom is looking for a new saddle. I wouldn't go anywhere else now.
Sold my saddle to the saddle bank
The process from start to finish was straightforward and easy. The lady I delt with was very pleasant and I got a fair price. The fact the saddle was picked up from home was so helpful
Saddle review
Excellent communication. Couldn’t sell saddle locally. Contacted saddle bank. Prompt reply. Fair price offered.
Not happy
After recurring 5 saddles on trial (previously had saddles on trial before) was quite annoyed at the fact delivery was charged for 3 packages & not 1 along with hire rates, change of bar etc. then a delay in receiving my money all this cost a reduction of £180 would not recommend that to anyone unfortunately
Reply from The Saddle Bank 1 week ago
Hi Yvonne,
Thank you for sharing your feedback, and I’m really sorry to hear that you were unhappy with your recent experience.
I just wanted to clarify a few points so everything is completely transparent. The delivery fees are non-refundable as the courier service has already been provided, and the collection charge reflects the amount we pay in courier and insurance costs to have the saddles safely returned to us. Gullet bar swaps are also non-refundable, as this work is carried out prior to dispatch specifically for your order.
Your refund was processed on the same day the saddles arrived back with us. Once we process a refund, the funds leave us instantly, but banks and card providers can take between 2 and 8 working days to release the money back to your account. Unfortunately, this timeframe is outside of our control.
I’m really sorry that this experience didn’t meet your expectations, as we always want our customers to feel supported throughout the process. If there is anything further we can help with, please just let us know.
Kind regards,
The Saddle Bank Team
Thank you for sharing your feedback, and I’m really sorry to hear that you were unhappy with your recent experience.
I just wanted to clarify a few points so everything is completely transparent. The delivery fees are non-refundable as the courier service has already been provided, and the collection charge reflects the amount we pay in courier and insurance costs to have the saddles safely returned to us. Gullet bar swaps are also non-refundable, as this work is carried out prior to dispatch specifically for your order.
Your refund was processed on the same day the saddles arrived back with us. Once we process a refund, the funds leave us instantly, but banks and card providers can take between 2 and 8 working days to release the money back to your account. Unfortunately, this timeframe is outside of our control.
I’m really sorry that this experience didn’t meet your expectations, as we always want our customers to feel supported throughout the process. If there is anything further we can help with, please just let us know.
Kind regards,
The Saddle Bank Team
Selling saddle
I sent my saddle to the saddle bank as I lost my horses 2 years ago although I have another horse now the saddle was to small
Saddle bank seemed a good Optitions as hassle free service with care communications step by step were excellent
Saddle bank seemed a good Optitions as hassle free service with care communications step by step were excellent
Facebook Reviews
