The Saddle Bank Reviews
Reply from The Saddle Bank 1 day ago
Thank you so much for your review.
We’re delighted to hear that selling your saddle to The Saddle Bank was such a simple and straightforward experience. It’s wonderful to know that the photo upload process was easy, your quote arrived quickly, and collection was arranged promptly to keep everything moving smoothly.
Thank you again for your kind words and support!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 day ago
Thank you so much for your review.
We’re delighted to hear that selling your Fairfax dressage saddle with The Saddle Bank was such an easy and hassle free experience. It’s wonderful to know that you were happy with the fair price offered and that the process was straightforward from start to finish.
Thank you again for your kind words and recommendation. We really appreciate your support!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 day ago
Thank you so much for your review.
We’re delighted to hear that you were impressed with the service and found our website easy to use throughout the process. It’s wonderful to know that uploading your saddle details was straightforward, your offer arrived quickly, and that payment was made promptly once your saddle was received.
We’re especially pleased to hear that we could provide an easier alternative to selling privately. Thank you for your recommendation and kind words. We really appreciate your support!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 day ago
Thank you so much for your review.
We’re delighted to hear that you found the riding hat at a great price and that the delivery service met your expectations. It’s wonderful to know that the ordering process was smooth and that the hat arrived promptly.
We hope your granddaughter has a fantastic birthday and loves her new riding hat as much as you do!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 day ago
Thank you so much for your review.
We’re delighted to hear that you found it so easy to locate the exact brand and type of saddle you were looking for. It’s wonderful to know that the purchase and trial process felt stress free, and that the saddle arrived in such fabulous condition.
We’re so pleased you found the perfect saddle and really appreciate your kind words and support. We look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 day ago
Thank you so much for your review.
We’re delighted to hear that you found the whole process clear and straightforward, from ordering and trying saddles through to returning them where needed. It’s wonderful to know everything ran smoothly and helped you find the perfect saddle for both you and your boy.
Thank you again for your kind words and support. We wish you many happy rides together!
Best Wishes,
The Saddle Bank Team
Saddle now been fitted by my saddle fitter and is super for both of us.
Extremely happy thank you 🙏
Reply from The Saddle Bank 1 day ago
Thank you so much for your review.
We’re delighted to hear that you were so pleased with the condition of your saddle and that you were able to find exactly the right size while making a great saving compared to buying new. It’s wonderful to know that the delivery, follow up, and customer service all met your expectations.
We’re especially pleased to hear that your saddle fitter has now checked the saddle and that it’s working so well for both you and your horse.
Thank you again for your kind words and support. We wish you many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 day ago
Thank you so much for your review.
We’re delighted to hear that you received excellent service from start to finish. It’s wonderful to know that you were pleased with both the saddle and the support you received throughout the process.
We really appreciate your recommendation and kind words, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re delighted to hear that selling your saddle to The Saddle Bank was such an easy experience for you. It’s wonderful to know that our communication throughout the process helped make everything smooth and straightforward from start to finish.
Thank you again for your kind words and support!
Best Wishes,
The Saddle Bank Team
Could not fault anything.
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re delighted to hear that you were so pleased with your saddle and that it arrived in such excellent condition. It’s wonderful to know that the delivery, service, and support from our team all met your expectations.
Your kind words really mean a lot to us, and we’re so pleased you had such a positive experience with The Saddle Bank.
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re delighted to hear that you found the perfect saddle and that it arrived promptly and exactly as described. It’s wonderful to know that the saddle fitted well and that only minor adjustments from your saddler were needed before enjoying it fully.
Thank you again for your kind words about both the saddle and the service. We really appreciate your support!
Best Wishes,
The Saddle Bank Team
I had a look and decided to buy a saddle from them and some stirrups.
The saddle was absolutely lovely and well looked after (I brought the saddle cover aswell and the quality is spot on) and the stirrups were great also.
The communication was brilliant, the items arrived the next day all beautifully wrapped up, with a lovely letter and some small sweets from Holly.
Would 100% recommend.
Reply from The Saddle Bank 1 week ago
Thank you so much for your review.
We’re absolutely delighted to hear that you had such a positive experience purchasing from The Saddle Bank for your new horse. It’s wonderful to know that both the saddle and stirrups arrived in lovely condition, and that you were pleased with the quality of the saddle cover too.
We’re also so pleased that our communication, next day delivery, and little finishing touches helped make the experience extra special for you. Holly will be delighted to hear your kind comments!
Thank you again for your recommendation and support.
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 week ago
Thank you for your feedback, and we’re really sorry to hear you’ve been disappointed with your selling experience. We are, however, very pleased to hear that you had a good experience when buying from us previously.
Your saddle arrived with us on Friday and is currently being processed through our workshop and accounts team. We normally issue payments within 1–2 working days once processing is complete, however due to the bank holiday weekend, your payment is scheduled to be made on Tuesday.
In terms of the flocking deduction, all saddles are assessed individually by our team on arrival to ensure they meet the standard required for resale, regardless of age or usage. We appreciate this may not have been what you expected and understand your frustration.
We do appreciate you taking the time to share your experience, as feedback like this helps us continue improving our service. We hope that despite this experience, you may consider using us again in the future for selling saddles.
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 1 week ago
Thank you so much for your lovely review! We’re delighted to hear that you found the process hassle free and that our team was able to support you from start to finish.
We really appreciate your recommendation and hope to help you again in the future. Thanks again for choosing The Saddle Bank!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 2 weeks ago
Thank you so much for your review.
We’re delighted to hear that you found our team so helpful and that you were very happy with the service you received from The Saddle Bank. Your kind feedback really means a lot to us.
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 2 weeks ago
Thank you so much for your review.
We’re delighted to hear that you’re so pleased with your Bates GP saddle and that our trial service was helpful while finding the right fit for your horse. We completely understand how challenging saddle fitting can sometimes be, so it’s wonderful to know the process gave you confidence and peace of mind.
We’re also so pleased that the saddle arrived on time and that you were happy with the service throughout.
Best Wishes,
The Saddle Bank Team
Then the old saddle collected using the same box it had arrived in, no drama, no fuss, new saddle sorted :)
Reply from The Saddle Bank 2 weeks ago
Thank you so much for your review.
We’re delighted to hear that our recommendation service helped you find suitable saddles for your horse and that everything arrived in time for your saddler to assess. It’s wonderful to know that extending the trial and arranging the replacement gullet bar helped you find the perfect fit without any stress or fuss.
We’re also so pleased that returning your old saddle was simple and straightforward too. Thank you again for your kind words and support!
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 2 weeks ago
Thank you so much for your review.
We’re delighted to hear that our team could be so helpful and responsive throughout the ordering process. It’s wonderful to know your GFS Monarch saddle arrived quickly and that you’re loving it!
Thank you again for your kind words and support.
Best Wishes,
The Saddle Bank Team
Reply from The Saddle Bank 2 weeks ago
Thank you so much for your review.
We’re absolutely delighted to hear that you had such a smooth experience with our trial service. We completely understand how important it is to compare saddles and have your fitter involved before making a final decision, so it’s wonderful to know our team could help by extending the trial and making the process as easy as possible for you.
We’re so pleased that you found the perfect saddle for both you and your horse, and that the returns and refund process was quick and straightforward too.
Thank you again for your kind words and recommendation. It truly means a lot to us!
Best Wishes,
The Saddle Bank Team
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