The Saddle Bank Reviews

2,763 Company Reviews

Gwenan Francis's avatar

Gwenan Francis

1 Oct 2026

Brilliant service
My saddle was processed very quickly, payment was the amount I was told and was in my account within a few days. Also had constant contact to let me know where my saddle was at 😌. Greatly recommended The Saddle Bank . Thank you ☺️
Lucy Huxter's avatar

Lucy Huxter

30 Sep 2026

Quality
Speedy, great value, quality.
Isla's avatar

Isla

30 Sep 2026

Customer service is very good and responsive...
Customer service is very good and responsive
Michelle Baker's avatar

Michelle Baker

30 Sep 2026

Selling a saddle
Really simple and easy process in selling a saddle that I had just sat being wasted. Everything was taken care off and it was collected promptly with the team letting me know where my saddle was in the process.
Amanda Marfleet's avatar

Amanda Marfleet

30 Sep 2026

purchase
Very easy quick process to purchase perfect saddle - thank you

Reply from The Saddle Bank 2 days ago

Hi Amanda,

Thank you so much for your lovely review!

We're delighted to hear that you found the whole purchasing process quick and easy, and even better that you found the perfect saddle.

Thank you for choosing The Saddle Bank. We really appreciate your support and hope you enjoy many happy rides!

Best Wishes,
The Saddle Bank Team
Sian Jeffries's avatar

Sian Jeffries

30 Sep 2026

Easy Sale and Prompt Payment
Easy sale of my Black Country saddle. Quote came through quickly and whole process was very easy. Courier collected on time and payment received within 48hrs! Very Happy.

Reply from The Saddle Bank 2 days ago

Hi Sian,

Thank you so much for your fantastic review!

We're delighted to hear that selling your Black Country saddle with us was such an easy experience. It's great to know that your quote came through quickly, the courier collected on time, and your payment reached you within 48 hours.

Thank you for choosing The Saddle Bank. We're so pleased you were happy with the whole process and really appreciate your support!

Best Wishes,
The Saddle Bank Team
Claire's avatar

Claire

30 Sep 2026

Easy!
I really appreciated the ease of submitting a saddle for sale, the ease of collection, decent pricing choices and the prompt payment received. Having previously only bought saddles through saddle bank, I can confirm that selling is just as convenient.

Reply from The Saddle Bank 2 days ago

Hi Claire,

Thank you so much for your wonderful review!

We're delighted to hear that you found the selling process just as easy and convenient as buying from us. It's great to know that submitting your saddle, arranging collection, reviewing the pricing options and receiving payment all went smoothly.

Thank you for continuing to choose The Saddle Bank for both buying and selling. We really appreciate your trust and support!

Best Wishes,
The Saddle Bank Team
Catherine Holland's avatar

Catherine Holland

29 Sep 2026

Quick and easy
The saddle bank was a quick and easy way to sell my saddle. They gave advice on styles of saddle for my mare and sent me aome options. They took my old saddle from me promptly and gave simple to follow instructions and a quick collection service. Definitely recommended

Reply from The Saddle Bank 2 days ago

Hi Catherine,

Thank you so much for your lovely review!

We're delighted to hear that you found selling your saddle with us quick and easy, and that our team could also help with advice and suitable saddle options for your mare.

It's great to know that the instructions were clear, collection was straightforward, and the whole process went smoothly.

Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support!

Best Wishes,
The Saddle Bank Team
Jennie Salter's avatar

Jennie Salter

29 Sep 2026

Albion saddle
My saddle fitter suggested looking for a saddle for my ROR from you. I must thank Emmie so much for all her help. The whole process has been excellent. Mango is very pleased with his new Albion K2 saddle.

Reply from The Saddle Bank 2 days ago

Hi Jennie,

Thank you so much for your lovely review!

We're delighted to hear that your saddle fitter recommended The Saddle Bank and that Emmie was able to help you throughout the process. We'll be sure to pass your kind words on to her.

Most importantly, it's wonderful to know that Mango is happy in his new Albion K2 saddle!

Thank you for choosing The Saddle Bank. We really appreciate your support and wish you and Mango many happy rides together!

Best Wishes,
The Saddle Bank Team
Francesca's avatar

Francesca

29 Sep 2026

Really Flexible
Asked to extend the trial period as my saddler had to reschedule and they happily agreed to let me keep it until Sunday even though my trial would have ended Tuesday.

Reply from The Saddle Bank 2 days ago

Hi Francesca,

Thank you so much for your lovely review!

We're delighted to hear that we could extend your trial period when your saddler had to reschedule. We understand that appointments don't always go to plan, so we're always happy to be as flexible as we can where possible.

Thank you for choosing The Saddle Bank, and we hope everything went well with the fitting!

Best Wishes,
The Saddle Bank Team
Andrea Hinton's avatar

Andrea Hinton

28 Sep 2026

Saddle - Erik Knight
Dear Saddle Bank Team,

I hope this message finds you well. I wanted to take a moment to express my heartfelt gratitude for your exceptional service in assessing the images of Erik and sending the saddle.

The saddle is absolutely beautiful and fits him wonderfully! Although I haven't had the opportunity to have a saddle fitter check its fit just yet, I can confidently say that it looks perfect and very classy. I truly appreciate the care and attention you put into ensuring that I received a quality product.

This is actually the second saddle I have purchased from The Saddle Bank in the last month, the first being for Sadie Mae. I am equally delighted with that purchase and the service I received throughout the process. Your commitment to customer satisfaction is evident, and I will certainly be sharing my positive experiences with fellow riders and friends.

Additionally, I will be starting my search for a bit and bridle fitting in the near future, and I look forward to continuing to work with your team.

Thank you once again for providing the best service ever. It has been a pleasure working with you!

Warm regards,

Andrea Hinton

Reply from The Saddle Bank 2 days ago

Hi Andrea,

Thank you so much for such a lovely review.

We're absolutely delighted to hear that Erik's saddle has arrived safely and that you're so pleased with how it looks and fits so far. It's wonderful to know that you've had such a positive experience with us again, especially after also purchasing Sadie Mae's saddle last month.

Your kind words about our service really mean a lot to the whole team, and we're so grateful that you've taken the time to share your experience. We really appreciate your trust in The Saddle Bank and your recommendation to fellow riders and friends.

We'd be very happy to help again when you're ready to start looking for a bit and bridle, and we look forward to working with you again.

Thank you again, Andrea, and we hope you enjoy many happy rides with both Erik and Sadie Mae.

Warmest Wishes,
The Saddle Bank Team
Clare Smith's avatar

Clare Smith

26 Sep 2026

Great service
A good selection online, prompt delivery and reasonable prices

Reply from The Saddle Bank 2 days ago

Hi Clare,

Thank you so much for your lovely review!

We're delighted to hear that you were happy with the selection available online, the prompt delivery and the prices.

Thank you for choosing The Saddle Bank. We really appreciate your support and hope to help you again in the future!

Best Wishes,
The Saddle Bank Team
Charlotte Glover's avatar

Charlotte Glover

25 Sep 2026

Sold saddles
I sold 2 saddles direct to The Saddle Bank. Got a good price for both saddles. Postage was paid and money was paid direct into my bank account. All done very quickly.

Reply from The Saddle Bank 2 days ago

Hi Charlotte,

Thank you so much for your lovely review!

We're delighted to hear that you were happy with the prices offered for both saddles and that the whole process was completed quickly and smoothly.

It's great to know that having the postage covered and payment made directly into your bank account helped make everything as easy and hassle-free as possible.

Thank you for choosing The Saddle Bank. We really appreciate your support!

Best Wishes,
The Saddle Bank Team
Alice Reid's avatar

Alice Reid

25 Sep 2026

The personalised letter on receipt of the saddle w...
The personalised letter on receipt of the saddle was an exceptional one.
The quality of the saddle equally so
Highly recommend and unlikely to go anywhere else based on this first time experience

Reply from The Saddle Bank 2 days ago

Hi Alice,

Thank you so much for your wonderful review!

We're delighted to hear that the personalised letter made such a great impression and that you were equally pleased with the quality of your saddle.

It's fantastic to know that your first experience with The Saddle Bank was such a positive one, and hearing that you'd be unlikely to go anywhere else means a great deal to us.

Thank you for your recommendation and for choosing The Saddle Bank!

Best Wishes,
The Saddle Bank Team
Leah Killick's avatar

Leah Killick

25 Sep 2026

Sold saddle
Simply the easiest process ever, step by step instructions to get a quote from The Saddle Bank and then as soon as the quote arrived my options were easy to understand. I chose to sell it outright and they organise the collection service completely. So easy and much less hassle than any other saddle I’ve tried to sell privately. 100% would sell again through The Saddle Bank and recommend!

Reply from The Saddle Bank 2 days ago

Hi Leah,

Thank you so much for your fantastic review!

We're delighted to hear that you found the whole process so easy from start to finish, from following the step-by-step instructions and receiving your quote to choosing the outright sale option and having collection arranged for you.

Taking the hassle out of selling privately is exactly what we aim for, so it's wonderful to know the service made such a difference.

Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support and would be very happy to help you again in the future!

Best Wishes,
The Saddle Bank Team
Cara Cowle-Jasper's avatar

Cara Cowle-Jasper

24 Sep 2026

Amazing saddle
I have got a new 4 year old Connie Oscar and he was not easy to fit a saddle and I had to try 3 saddles before finding tge correct saddle. The ones that didn't fit were easy to send back and I am absolutely thrilled with my new saddle. Thank you 😊

Reply from The Saddle Bank 1 week ago

Hi Cara,

Thank you so much for your lovely review! 😊

We're delighted to hear that you found the right saddle for Oscar in the end. We know fitting a young horse can sometimes take a few attempts, so it's great to hear that returning the saddles that weren't suitable was easy and straightforward.

Most importantly, we're so pleased that you're thrilled with your new saddle!

Thank you for choosing The Saddle Bank, and we wish you and Oscar many happy rides together.

Best Wishes,
The Saddle Bank Team
Jasmine Hayes's avatar

Jasmine Hayes

23 Sep 2026

Excellent
We sold our saddle - very quick and easy - emailed with price within 24 hours - quick pick up time from our house .
Very prompt payment - excellent service

Reply from The Saddle Bank 1 week ago

Hi Jasmine,

Thank you so much for your fantastic review!

We're delighted to hear that selling your saddle with us was so quick and easy. It's great to know you received your offer within 24 hours, collection was arranged promptly, and payment reached you quickly too.

Thank you for choosing The Saddle Bank. We really appreciate your kind words and support!

Best Wishes,
The Saddle Bank Team
Jodie Stafford's avatar

Jodie Stafford

23 Sep 2026

Buy my Saddle
Saddle Bank made the whole process of buying my saddle so easy. All very straightforward, kept me up to date with the process and paid quickly. Highly recommended

Reply from The Saddle Bank 1 week ago

Hi Jodie,

Thank you so much for your lovely review!

We're delighted to hear that you found the whole process straightforward and easy, and that our updates kept you informed throughout. It's also great to know that payment was processed quickly.

Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support!

Best Wishes,
The Saddle Bank Team
Kirsty's avatar

Kirsty

23 Sep 2026

easy!
Very quick easy sale of saddle, taking out all the waiting so I was able to afford my new saddle quicker! thank you saddle bank

Reply from The Saddle Bank 1 week ago

Hi Kirsty,

Thank you so much for your lovely review!

We're delighted to hear that selling your saddle with us was quick and easy, and that it helped you move on to your new saddle sooner.

Making the process as straightforward and hassle-free as possible is exactly what we aim for.

Thank you for choosing The Saddle Bank. We really appreciate your support!

Best Wishes,
The Saddle Bank Team
Kassiegreenwood3's avatar

Kassiegreenwood3

23 Sep 2026

Bought & sold with saddle bank
I bought a saddle for my young mare who I have since sold. I used the buy back scheme as was within 9 months of purchase. Saddle bank were incredibly helpful & it was a pretty seamless process.

Reply from The Saddle Bank 1 week ago

Hi Kassie,

Thank you so much for your lovely review!

We're delighted to hear that our buy-back scheme worked so well for you and that the whole process was smooth and straightforward.

It's great to know that our team was helpful throughout and made everything as easy as possible.

Thank you for choosing The Saddle Bank. We really appreciate your support!

Best Wishes,
The Saddle Bank Team