Our Reviews | The Saddle Bank

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Bethan Kerslake

12 May 2026

Good Company

Good company to deal with. Straightforward and swift to respond

LOUISE INGLEBY

11 May 2026

HASSLE FREE SADDLE PURCHASE

Ordered a GFS Monarch cob saddle as recommended by saddle fitter. Had a question about the gullet range for this saddle so rang Saddle Bank to make sure I made the correct purchase- most helpful information from the lady who answered my call. Saddle fitted the horse and myself so one happy Customer.Thank you Saddle Bank.

Nicola Tate

6 May 2026

Did exactly what it said on the tin, product deliv...

Did exactly what it said on the tin, product delivered completely as advertised & when I called up to expedite delivery to next day this was done

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that everything arrived exactly as described and that we could help arrange next day delivery for you. It’s great to know the service met your expectations from start to finish.

Best Wishes,
The Saddle Bank Team

amanda jones

5 May 2026

I was looking for a used Bates Havana dressage sad...

I was looking for a used Bates Havana dressage saddle. I've been using an older version of one so wanted to upgrade to a newer but not brand new one. You had excatly what I was looking for at the right price. Absolutely thrilled with it - condition, fit, customer service. Used it Sunday and won both classes!!

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that we had exactly the Bates Havana dressage saddle you were looking for and at the right price. It’s wonderful to know you’re absolutely thrilled with the condition, fit, and service, and congratulations on your wins after using it!

Best Wishes,
The Saddle Bank Team

Dawn Lockwood

4 May 2026

My equipe forth mission!

I've searched high and low for this girth . I even bought a secondhand one in desperation only to find it wasn't the size advertised. I'd dealt with saddlebank over the years very successfully with saddles, but they came up trumps finding the girth I needed for me, and it also arrived less than 24 hours later! Fantastic service !!

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear we could finally help you find the Equipe girth you were looking for, especially after such a long search. It’s wonderful to know it arrived so quickly and that you’ve continued to have positive experiences with us over the years.

Best Wishes,
The Saddle Bank Team

Samantha Hill

1 May 2026

Saddle

Always excellent fast service and fantastic quality saddles. We had had three saddles in the last two years due to changing horses and all have been fantastic.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear you’ve consistently experienced excellent, fast service and fantastic quality saddles. It’s wonderful to know that all three saddles over the past two years have worked so well for your changing horses.

Best Wishes,
The Saddle Bank Team

Liz

1 May 2026

Faultless service

Service was faultless end to end with clear guidance on delivery times and what was needed from our side. Everything was on time and in perfect condition with plenty of protective packaging. After sales was supportive and the letter we received with our new saddle brought a huge smile to both mine and my daughters faces. Would highly reccommend

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that you experienced a faultless service from start to finish, with clear guidance, timely delivery, and careful packaging. It’s wonderful to know the aftercare support and personal touch, including the letter with your new saddle, brought such a lovely moment for you and your daughter.

Best Wishes,
The Saddle Bank Team

Leah Cashin

1 May 2026

Unfaithful

Wouldnt reccomend, offwred a price then halved it when they received saddle, despite already seeing photos of all the saddle

Reply from The Saddle Bank 1 week ago

Hi Leah,

We’re really sorry to hear you’re disappointed with your experience.

Unfortunately, there was an issue with the gullet clasps on your saddle. This is not something that can be identified from photos alone, which is why we do recommend that all customers check this area before sending items to us.

Sadly, we are unable to sell the saddle with faulty clasps and it must be fit for sale before we can list it. Due to the nature of the fault, the saddle does need to be returned to the manufacturer for repair, which has impacted the valuation we were able to offer.

We understand this is frustrating and appreciate your feedback.

Best Wishes,
The Saddle Bank

Carolyn

29 Apr 2026

Saddle Trial

Website is very informative and a great selection of saddles to choose from. Good communication from the Saddle Bank as we are in Scotland they informed us of an extra day delivery. Saddle we tried/bought was as described.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear you found our website informative and enjoyed the great selection of saddles available. It’s wonderful to know our communication kept you updated on delivery and that the saddle you tried and purchased was exactly as described.

Best Wishes,
The Saddle Bank Team

Hilary

25 Apr 2026

Excellent

These guys are on it 24/7 - they respond to emails and make the whole process as efficient as possible, they give you confidence that the products they are selling are in great quality and assurances that if things change you have options. Better than a shop can offer where they sell and move on... these guys stand by you for a good length of time after you have purchased so you have very little to loose.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.
We’re delighted to hear that you’ve been impressed with our responsive and efficient service, and that it gave you confidence in the quality of the saddles and the support available after purchase. It’s wonderful to know you see us as more than just a place to buy from, but a service that continues to support you afterwards.
Best Wishes,
The Saddle Bank Team

Kimberley Marshall

25 Apr 2026

First class service

I have bought and sold with the saddle bank and I couldn’t be more impressed with the helpful and professional service! Definitely my first go to for the future

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that you’ve had such a positive experience both buying and selling with The Saddle Bank. It’s wonderful to know you found our service helpful and professional, and that we’re your first choice going forward!

Best Wishes,
The Saddle Bank Team

Lillie Evans

24 Apr 2026

Selling my saddles

I’ve sold 2 saddles through the saddle bank , the team is helpful and always at hand in a flash. Selling saddles in the past always was a challenge but the process this company has in place makes a stress free step by step process. Would and have recommended to my friends who need to buy or sell their saddles 😊

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that selling your two saddles with The Saddle Bank was a stress-free, step-by-step process and that our team were helpful and quick to respond throughout. It’s wonderful to know you’ve found selling easier with us compared to past experiences, and that you’ve recommended us to your friends.

Best Wishes,
The Saddle Bank Team

Sandra Miller

24 Apr 2026

Simple Process

I had a very positive experience selling my saddle to the Saddle Bank. They offered me a good price, they paid for the courier to collect my saddle and I was paid within 2 days of the saddle arriving. The whole process was easy and stress free.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that selling your saddle with The Saddle Bank was such a positive experience. It’s wonderful to know you were happy with the valuation, courier collection, and quick payment, and that the whole process felt easy and stress free.

Best Wishes,
The Saddle Bank Team

Caroline McKenna

24 Apr 2026

Sold saddle

I had a good experience selling my saddle to the saddle bank. I felt I was offered fair valuation and the process was quick and easy. Would recommend and use again!

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that selling your saddle with The Saddle Bank was quick and easy, and that you felt the valuation offered was fair. It’s wonderful to know you would recommend us and use our service again!

Best Wishes,
The Saddle Bank Team

Judith Hall

24 Apr 2026

Super Service from the Saddle Bank

I sold a saddle to Saddle Bank who made the process easy. They offered a fair price, arranged the courier and paid out quickly once they received it. I couldn't ask for more and would recommend them.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that selling your saddle to The Saddle Bank was easy and straightforward, with a fair price, arranged courier collection, and quick payment. It’s wonderful to know you would recommend our service!

Best Wishes,
The Saddle Bank Team

Sioned T

24 Apr 2026

Easy process

I’ve sold a couple of saddles to/through the saddle bank. It’s very straight forward and I have found they offer a fair value for saddles. Would use again.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that selling your saddles with The Saddle Bank has been straightforward and that you felt the values offered were fair. It’s wonderful to know you would use our service again!

Best Wishes,
The Saddle Bank Team

Sioned Timothy

24 Apr 2026

Easy process

I’ve sold a couple of saddles to/through the saddle bank. It’s very straight forward and I have found they offer a fair value for saddles. Would use again.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that selling your saddles with The Saddle Bank has been straightforward and that you felt the values offered were fair. It’s wonderful to know you would use our service again!

Best Wishes,
The Saddle Bank Team

Mandy Scott

24 Apr 2026

Amazing!

I contacted the Saddle Bank with a view to selling my saddle. The whole process from start to finish was incredibly straightforward and easy. I uploaded the photos and within 24 hours received a valuation which I accepted. Once they received the saddle I received the money in my account within 24 hours too.
Praise for the Saddle Bank - they deserve it!
Thank you.

Reply from The Saddle Bank 1 week ago

Thank you so much for your wonderful review.

We’re delighted to hear that selling your saddle with The Saddle Bank was so straightforward and easy from start to finish. It’s fantastic to know the valuation and payment process was quick and efficient for you.

Your kind words and praise really do mean a lot to our team. Thank you again for your support!

Best Wishes,
The Saddle Bank Team

Chris Burke

24 Apr 2026

There saddle are amazing...

There saddle are amazing

Reply from The Saddle Bank 2 weeks ago

Thank you so much for your review.

We’re delighted to hear you think our saddles are amazing!

Best Wishes,
The Saddle Bank Team

Emma Peplinski

24 Apr 2026

Lack of communication saddle not sold

My saddle was with the bank for nearly a year. I didnt receive confirmation that they had received it so had to chase that. I had no updates whilst they had it in their care and they got another £50 from me to send it back to me. Shame as I was hoping for at least some advice they should surely know if it was a
Popular saddle or even whether worth trying to sell through them. Never mind I’ll try to sell it myself

Reply from The Saddle Bank 2 weeks ago

Thank you for your feedback, and we’re sorry to hear you feel this way.

We did send a confirmation email once your saddle had arrived with us and been processed, but we’re sorry if this wasn’t received or was missed.

All saddles do sell, however some can take longer than others depending on factors such as brand, size, and current demand. We completely understand how frustrating it can be when a sale takes longer than expected.

Thank you again for your comments, and we do wish you the very best of luck with your sale.

Best Wishes,
The Saddle Bank Team

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