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  2. Our Reviews

The Saddle Bank Reviews

2,323 Company Reviews

Terry Lambert's avatar

Terry Lambert

23 Jan 2026

17" Jeffries dressage saddle
The saddle arrived on the day it was expected and I was really pleased with the condition it was in for the price. I was happy with the fit and Eliza thought it was very comfortable especially in canter. She's been making a good stab at doing Novice tests on a jumping saddle. I really wanted a dressage saddle but most seemed to be very expensive to be a second saddle.
Louise Oldroyd's avatar

Louise Oldroyd

22 Jan 2026

Excellent service
I have sold two saddles to the Saddle bank and purchased one in a month.
They have been so easy to deal with and are very efficient. I would definitely recommend.

Reply from The Saddle Bank 2 days ago

Thank you so much for your review.

We’re delighted to hear that buying and selling with The Saddle Bank has been such an easy and efficient experience for you. It’s wonderful to know you would definitely recommend us.

Best Wishes,
The Saddle Bank Team
Beckie towle's avatar

Beckie towle

22 Jan 2026

Great service
Although the saddle wasn’t right for what I was looking for the service & process was amazing!

Reply from The Saddle Bank 2 days ago

Thank you so much for your review.

We’re really pleased to hear that even though the saddle wasn’t quite right for you, you found the service and process amazing. Thank you for taking the time to share your experience.

Best Wishes,
The Saddle Bank Team
Georgie bray's avatar

Georgie bray

20 Jan 2026

Easy, helpful, knowledgeable
Sold my saddle and bought a saddle on here. Had an easy outright selling experience and money was soon in my account
Had some great advice on saddles to try for my horse who has been a bit tricky to find the right tree for, and am thrilled with it
Would definitely use again

Reply from The Saddle Bank 2 days ago

Thank you so much for your review.

We’re delighted to hear that both selling and buying your saddle with The Saddle Bank was such a positive experience. It’s great to know the outright sale was straightforward with quick payment, and that our advice helped you find the right fit. We’re so pleased you’re thrilled with your saddle and would use us again.

Best Wishes,
The Saddle Bank Team
jillian nickelsen's avatar

jillian nickelsen

17 Jan 2026

Excellent for US customers
I've purchased a few saddles in the last year due to new horses, and last was a trial with seamless return to UK. Fast refund. Excellent services every time.

Reply from The Saddle Bank 2 days ago

Thank you so much for your review.

We’re delighted to hear you had a positive experience using our trial service from the US, with a smooth return and fast refund. It’s wonderful to know our service has been reliable for you each time, especially when bringing on new horses.

Best Wishes,
The Saddle Bank Team
Sam Ainsworth's avatar

Sam Ainsworth

16 Jan 2026

Great experience!
Customer service was great and gave me some good advice for choosing a saddle. The saddle arrived quickly and was in amazing condition and I’m super pleased with it! Would definitely use Saddle Bank again in the future.

Reply from The Saddle Bank 2 days ago

Thank you so much for your review.

We’re delighted to hear that our customer service and advice helped you choose the right saddle, and that it arrived quickly in such great condition. It’s lovely to know you’re so pleased with it and would use The Saddle Bank again in the future.

Best Wishes,
The Saddle Bank Team
Justine Curtis's avatar

Justine Curtis

13 Jan 2026

Simple and easy
I’ve bought 2 saddles from The Saddle Bank and also recently sold one, and all 3 interactions were so easy! The two saddles arrived in the exact confusion stated, and they were very straight forward when it came to selling one. No hidden fees, very responsive communication, clear information, everything was hassle free and simple. Thank you!

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re thrilled to hear that all your experiences buying and selling with The Saddle Bank have been easy and hassle-free. It’s wonderful to know you appreciated the clear communication, straightforward process, and transparency throughout.

Best Wishes,
The Saddle Bank Team
Vicki Finlay's avatar

Vicki Finlay

13 Jan 2026

Great service
Saddle bank offered a range of sale options. We chose the outright sale which went very smoothly. Money in my account the same day the saddle was received. Excellent service and communication. Would use again.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that your outright sale went smoothly, with prompt payment and clear communication throughout. It’s fantastic to know you would use The Saddle Bank again!

Best Wishes,
The Saddle Bank Team
Vicki Finlay's avatar

Vicki Finlay

13 Jan 2026

Great service
Saddle bank offered a range of sale options. We chose the outright sale which went very smoothly. Money in my account the same day the saddle was received. Excellent service and communication. Would use again.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that your outright sale went smoothly, with prompt payment and clear communication throughout. It’s fantastic to know you would use The Saddle Bank again!

Best Wishes,
The Saddle Bank Team
Sue Walker's avatar

Sue Walker

13 Jan 2026

Sale of Saddle
Superb service from start to finish. Very easy and payment was very quick.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re thrilled to hear that selling your saddle with The Saddle Bank was easy and that payment was quick. It’s wonderful to know you had a positive experience from start to finish!

Best Wishes,
The Saddle Bank Team
Hannah's avatar

Hannah

13 Jan 2026

Great service
Great service, hassle free sale.
Original quote was honoured after inspecting the saddle. Money was in my account the same day for outright purchase.
Would recommend using The Saddle Bank.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that selling your saddle with The Saddle Bank was hassle-free, and that the original quote was honoured with prompt payment. It’s fantastic to know you would recommend us!

Best Wishes,
The Saddle Bank Team
Patsy Walters's avatar

Patsy Walters

12 Jan 2026

Selling my Albion GP Saddle
SaddleBank were very helpful from day one of selling my saddle! It was an emotional time as I had just lost my 30year old pony having had him 20years ! SaddleBank saw my filled out form & responded immediately! Good price as an outdated saddle but was in excellent condition!
However there was a problem with DPD not picking up the packed saddle as instructed SaddleBank were straight on to them so on 3rd attempt they picked it up! As soon as saddle reached SaddleBank they sent the money to me ! Amy was excellent in communication so thank you & thank you to all the team ! Brilliant Best Wishes Patsy

Reply from The Saddle Bank 1 week ago

Thank you so much for your heartfelt review, Patsy.

We’re so sorry for your loss and truly appreciate you trusting us during such an emotional time. It’s wonderful to hear that our team, especially Amy, could support you and make the process as smooth as possible, despite the hiccup with DPD. We’re delighted that everything was resolved quickly and that you were happy with the outcome.

Best Wishes,
The Saddle Bank Team
E McGregor's avatar

E McGregor

12 Jan 2026

straightforward and quick
Thanks v much for an easy process to sell our saddle - all happened quickly, even tho it was right over Christmas week. Third time using the company and will again

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that selling your saddle was easy and quick, even over the busy Christmas week. It’s fantastic to know you’ve chosen The Saddle Bank multiple times and would use us again!

Best Wishes,
The Saddle Bank Team
Mrs Katy Dukes's avatar

Mrs Katy Dukes

12 Jan 2026

Saddle Sale
I sold my saddle with the saddle bank and it was the most straightforward procedure. One form and pictures. They came back next day with quote. Excepted and DPD was booked in to collect. I packaged and sent. They literally emailed me three days later once they had received and checked saddle and money was transferred. Would highly recommend.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re thrilled to hear that selling your saddle with The Saddle Bank was straightforward and smooth from start to finish. It’s fantastic to know you received a quick quote, easy collection, and prompt payment, and that you would highly recommend us!

Best Wishes,
The Saddle Bank Team
Diane Birch's avatar

Diane Birch

12 Jan 2026

Saddle sale
I cannot fault the staff at The Saddle Bank. Everyone was so helpful and the online forms to fill in were really straightforward.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that our team was helpful and that you found the online forms straightforward. It’s wonderful to know your experience with The Saddle Bank was a positive one!

Best Wishes,
The Saddle Bank Team
Lynn Jones's avatar

Lynn Jones

12 Jan 2026

Great service
Brilliant service from start to finish. Communication was faultless and made the process super easy. Will use again

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear you found our service brilliant from start to finish, and that clear communication made the process super easy. We look forward to helping you again in the future!

Best Wishes,
The Saddle Bank Team
Jade Bennett's avatar

Jade Bennett

12 Jan 2026

Amazing company
Amazing Helpful , really easy and quick to buy and to sell my saddle Amazing service all round.I were highly recommend this to anyone

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re thrilled to hear you found The Saddle Bank helpful, quick, and easy for both buying and selling your saddle. It’s fantastic to know you would highly recommend us!

Best Wishes,
The Saddle Bank Team
Ruth Bramwell's avatar

Ruth Bramwell

12 Jan 2026

Easy, hassle free sale
Very easy company to deal with. Just filled a saddle for sale form and got an email back. I did make a phone call to them as I didn't understand something. The call was answered quickly and my questions resolved. Will definitely be using the Saddle bank again if I need a saddle.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that selling your saddle with The Saddle Bank was easy and hassle-free, and that our team could quickly resolve your questions over the phone. It’s great to know you would use us again in the future!

Best Wishes,
The Saddle Bank Team
Miranda Harrison's avatar

Miranda Harrison

12 Jan 2026

Easy hassle free sale
I have sold 3 saddles to The Saddle Bsnl now. The procedure is very easy and efficient- they even organise collection for you!
The best part of the service is the quick and friendly customer service. Emails are answered very quickly even at weekends.
Thoroughly recommend

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re thrilled to hear that selling your saddles with The Saddle Bank has been easy and hassle-free, and that our quick, friendly customer service made a difference. It’s wonderful to know you would thoroughly recommend us!

Best Wishes,
The Saddle Bank Team
Michelle Tidmarsh's avatar

Michelle Tidmarsh

12 Jan 2026

Great experience
I have now sold 2 saddles through The Saddle Bank. I have found the process very straightforward, efficient and professional. I would definitely recommend using this service.

Reply from The Saddle Bank 1 week ago

Thank you so much for your review.

We’re delighted to hear that selling your saddles through The Saddle Bank has been straightforward, efficient, and professional. It’s wonderful to know you would recommend our service!

Best Wishes,
The Saddle Bank Team

More The Saddle Bank Reviews