The Saddle Bank Reviews

2,729 Company Reviews

Sarah Green's avatar

Sarah Green

3 Sep 2026

Wonderful company
This is my second saddle that I’ve sold through the saddle ball. Thales make the process so easy. Easy to get a quote and give you all the necessary info to choose what option works best. Quick collection and updates on it moving through their system. Quick bank payments too. I’ll definitely come back again to either buy OR sell
Sarah Green's avatar

Sarah Green

3 Sep 2026

Kelly Aspin's avatar

Kelly Aspin

2 Sep 2026

Selling saddle
This is the 3rd saddle I've sold with saddle bank and it was as smooth as the rest. Fantastic service, great communication and wonderful staff all round

Reply from The Saddle Bank 1 day ago

Hi Kelly,

Thank you so much for your fantastic review and for choosing The Saddle Bank for a third time!

We're delighted to hear that your latest sale was just as smooth as the previous ones. It's wonderful to know that you were happy with the service, communication and support from our team throughout the process.

Your continued trust means a great deal to us, and we really appreciate your kind words.

Best Wishes,
The Saddle Bank Team
Kate Pearl's avatar

Kate Pearl

2 Sep 2026

Great experience
We have recently sold our saddle to saddlebank. They were brilliant. Kept me updated and very quick at responding. Would certainly recover them if you are planning on selling your saddle.

Reply from The Saddle Bank 1 day ago

Hi Kate,

Thank you so much for your lovely review!

We're delighted to hear that you found selling your saddle with us such a positive experience. It's great to know that our team kept you updated throughout and responded quickly whenever you needed us.

Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support!

Best Wishes,
The Saddle Bank Team
Ian Mason's avatar

Ian Mason

2 Sep 2026

Great service
The website is easy to navigate and ordering is straightforward. An oversight on my part meant I ordered an extra gullet bar that was the same size as the one already in the saddles. I called and Emmie was amazing and so helpful. Delivery was quick and the product arrived in excellent condition. On buying - I was prompted by the site to order a saddle cover. I made the assumption that the saddle didn’t come with one. My mistake so now have a spare. Whether that is just me or it could me made clear that the saddle already comes with one? That is the only (very minor) problem. Very happy with service

Reply from The Saddle Bank 1 day ago

Hi Ian,

Thank you so much for your lovely review!

We're delighted to hear that you found the website easy to navigate, ordering straightforward, and delivery quick. It's especially lovely to hear that Emmie was able to help with the extra gullet bar—she'll be so pleased to hear your feedback.

Thank you as well for mentioning the saddle cover prompt. We completely understand how that could be unclear, and we really appreciate you pointing it out so we can look at making that information clearer for future customers.

We're so pleased you were happy with the overall service, and thank you for choosing The Saddle Bank!

Best Wishes,
The Saddle Bank Team
Keri's avatar

Keri

2 Sep 2026

Great service
I sold my saddle to The Saddle Bank. The online form was very easy to do, and arranging collection was also super easy and quick. I had a few questions beforehand and the team replied to me via email very promptly.

Reply from The Saddle Bank 1 day ago

Hi Keri,

Thank you so much for your lovely review!

We're delighted to hear that you found the online form easy to complete and that arranging collection was quick and straightforward. It's also great to know that our team was able to answer your questions promptly before you went ahead.

Thank you for choosing The Saddle Bank. We really appreciate your support and hope to help you again in the future!

Best Wishes,
The Saddle Bank Team
Rebecca Hathaway-White's avatar

Rebecca Hathaway-White

2 Sep 2026

Excellent Service
Fantastic service selling my saddle through the saddle bank. I have always purchased through them before and been pleased with the service received so after advertising my saddle on market place and receiving a message from them asking if I'd be interested in having a quote I thought why not! I received only £25 less than I was advertising the saddle for, they organised collection and despite it being a bank holiday weekend everything was sorted by 10am on Tuesday and the money was in my account. Very impressed!

Reply from The Saddle Bank 1 day ago

Hi Rebecca,

Thank you so much for your fantastic review!

We're delighted to hear that you were so pleased with the whole process, especially after already having such a positive experience purchasing from us in the past.

It's great to know that the offer was so close to your Marketplace asking price, that collection was simple to arrange, and that everything was completed so quickly—even over a bank holiday weekend.

Thank you for choosing The Saddle Bank again. We really appreciate your continued trust and support!

Best Wishes,
The Saddle Bank Team
Jane's avatar

Jane

2 Sep 2026

Efficient
The saddlebags made selling saddles so simple all went to plan and would highly recommend to anyone wanting to sell saddle

Reply from The Saddle Bank 1 day ago

Hi Jane,

Thank you so much for your lovely review!

We're delighted to hear that selling your saddle with us was such a simple and straightforward experience. It's great to know everything went to plan and that we could make the whole process hassle-free for you.

Thank you for your recommendation and for choosing The Saddle Bank. We really appreciate your support!

Best Wishes,
The Saddle Bank Team
Danielle Miller's avatar

Danielle Miller

2 Sep 2026

Amazing service
Always send my saddles to the saddle bank they reply promptly and keep in contact to advise where they are upto with the valuation.
Pay within 24hrs of receiving always so helpful

Reply from The Saddle Bank 1 day ago

Hi Danielle,

Thank you so much for your wonderful review and for continuing to choose The Saddle Bank!

We're delighted to hear that you always find our team prompt, helpful and easy to deal with. It's great to know that our regular updates keep you informed throughout the valuation process and that payment is made so quickly once your saddle arrives with us.

Thank you for your continued trust and support. We really appreciate it and look forward to helping you again in the future!

Best Wishes,
The Saddle Bank Team
Emma Breedon's avatar

Emma Breedon

2 Sep 2026

Seamless
After looking at many companies and sites to sell a saddle this was by far the best. The team were helpful and the step by step guide to upload the saddle and details took no time at all. The quote was with me really quickly and the easy collection took all the hassle away

Reply from The Saddle Bank 1 day ago

Hi Emma,

Thank you so much for your fantastic review!

We're delighted to hear that, after looking at different options, you found The Saddle Bank to be the best choice for selling your saddle. It's great to know that our team was helpful, the step-by-step online process was quick and easy, and your quote arrived promptly.

We're also pleased that our collection service helped take the hassle out of the whole process.

Thank you for choosing The Saddle Bank. We really appreciate your support and recommendation!

Best Wishes,
The Saddle Bank Team
Vanessa's avatar

Vanessa

2 Sep 2026

Fantastic service again and again
Fantastic service again from The Saddle Bank selling my saddle. Such and easy process and payment received very quickly.
I wouldn't hesitate to buy or sell from The Saddle Bank again.

Reply from The Saddle Bank 1 day ago

Hi Vanessa,

Thank you so much for your fantastic review!

We're delighted to hear that selling your saddle with us was such an easy process and that your payment was received so quickly.

It's wonderful to know you'd happily choose The Saddle Bank again for both buying and selling. We really appreciate your continued support and look forward to helping you again in the future!

Best Wishes,
The Saddle Bank Team
Suzy Ong's avatar

Suzy Ong

2 Sep 2026

Sold my saddle
Very happy with my easy non faff experience. I have now sold 2 of my own saddles to the saddle bank outright. I sent the info and pictures using their easy online submission form. And I heard back the next day that they accepted. I organised a collection and it was so easy. Money was in my account 24hrs after it was received back at their head quarters. Very pleased! Thank you

Reply from The Saddle Bank 1 day ago

Hi Suzy,

Thank you so much for your lovely review!

We're delighted to hear that you found the whole process easy and hassle-free, and that selling your saddles outright with us has been such a smooth experience both times.

It's great to know that our online submission form was simple to use, collection was easy to arrange, and your payment was in your account so quickly after the saddle arrived with us.

Thank you for choosing The Saddle Bank again. We really appreciate your continued support!

Best Wishes,
The Saddle Bank Team
Claire Carter's avatar

Claire Carter

2 Sep 2026

Positive experience
I have purchased 2 saddles from the saddle bank, and from start to finish have been amazing help, with fabulous quality saddles.
So easy to deal with and very helpful, totally recommend if your looking for a new saddle. And the great thing is you can order and try and if not suitable can return to try something else.

Reply from The Saddle Bank 1 day ago

Hi Claire,

Thank you so much for your wonderful review!

We're delighted to hear that you've now purchased two saddles from The Saddle Bank and have found the whole experience easy and helpful from start to finish.

It's fantastic to know you've been pleased with the quality of the saddles and that our trial service has given you the flexibility to try a saddle, make sure it's suitable, and return it if needed.

Thank you for your recommendation and continued support. We really appreciate it and look forward to helping you again in the future!

Best Wishes,
The Saddle Bank Team
Lindie Mason's avatar

Lindie Mason

2 Sep 2026

Sold my saddle
Brilliant Service, I’d recommend saddle bank it if you need to sell your saddle they valued my saddle and then they prompt payment for my saddle very good service

Reply from The Saddle Bank 1 day ago

Hi Lindie,

Thank you so much for your lovely review!

We're delighted to hear that you found the service brilliant and that the whole process, from valuation through to payment, was smooth and straightforward.

It's great to know that you were happy with how promptly everything was handled.

Thank you for your recommendation and for choosing The Saddle Bank!

Best Wishes,
The Saddle Bank Team
Rebecca Keir's avatar

Rebecca Keir

2 Sep 2026

Easy and simple to sell to
I sold my saddle via saddle bank, and couldn't have wished for an easier transaction. Gave a fab quote, arranged collection. Only a few days from having the saddle picked up, did I recieve the funds in my account. Couldnt have been made any more simple.

Reply from The Saddle Bank 1 day ago

Hi Rebecca,

Thank you so much for your fantastic review!

We're delighted to hear that selling your saddle with us was such an easy and straightforward experience. It's great to know you were happy with the quote, that collection was simple to arrange, and that your payment reached your account within just a few days.

Making the whole process as hassle-free as possible is exactly what we aim for, so we're really pleased everything went so smoothly.

Thank you for choosing The Saddle Bank!

Best Wishes,
The Saddle Bank Team
katrina shannon's avatar

katrina shannon

2 Sep 2026

Saddle sale and purchase
We brought a fantastic saddle for our new horse, dispatch time was amazing we decided to then sell our old one with them. Would definitely recommend and will use again in the future

Reply from The Saddle Bank 1 day ago

Hi Katrina,

Thank you so much for your wonderful review!

We're delighted to hear that you found the perfect saddle for your new horse and that it arrived so quickly. It's also fantastic to know that your positive buying experience encouraged you to trust us with selling your old saddle too.

Thank you for your recommendation and for choosing The Saddle Bank for both buying and selling. We really appreciate your support and look forward to helping you again in the future!

Best Wishes,
The Saddle Bank Team
Valerie Paulin's avatar

Valerie Paulin

1 Sep 2026

Super service as always!
A great selection of saddles- which has been super helpful since we have a fussy / tricky pony!
Super speedy delivery too - which is great when you are in a saddle dilemma 🫣.

Reply from The Saddle Bank 1 day ago

Hi Valerie,

Thank you so much for your lovely review!

We're delighted to hear that you found our wide selection of saddles so helpful, especially with a pony who's a little trickier to fit! 🐴

It's also great to know that the speedy delivery helped make a stressful saddle situation that bit easier.

Thank you for choosing The Saddle Bank—we really appreciate your support!

Best Wishes,
The Saddle Bank Team
Claire Daly's avatar

Claire Daly

27 Aug 2026

Saddle Trial
Hi, whole process was very easy, unfortunately im not sorted yet with a saddle but that is no reflection on the service and it has given myself and my saddler a better idea of what will suit both my horse and me. I will order again once my money is returned to my card

Reply from The Saddle Bank 1 day ago

Hi Claire,

Thank you so much for your lovely review!

We're really pleased to hear that you found the whole process easy and straightforward. Even though you haven't found the perfect saddle just yet, it's great to know the trial has helped you and your saddler narrow down what will suit both you and your horse.

We hope your refund reaches your card shortly, and we'll be very happy to help when you're ready to try the next saddle.

Best Wishes,
The Saddle Bank Team
Di's avatar

Di

27 Aug 2026

Buying
Found just the saddle we were looking for, easy to order and quick delivery. Saddle was as described, tweaked by saddle fitter for a great fit. Many thanks

Reply from The Saddle Bank 1 day ago

Hi Di,

Thank you so much for your lovely review!

We're delighted to hear that you found exactly the saddle you were looking for and that the ordering and delivery process was so easy and quick.

It's great to know that the saddle arrived exactly as described and, with a little adjustment from your saddle fitter, now fits your horse really well.

Thank you for choosing The Saddle Bank. We really appreciate your support and hope you enjoy many happy rides in your new saddle!

Best Wishes,
The Saddle Bank Team
Sarah Green's avatar

Sarah Green

25 Aug 2026

Swift easy sale
This is the second time I’ve sold a saddle to the saddle bank. Yet again another easy sale from start to finish. Collected on the date arranged, kept up to date on its movement and arrival. Once again an email to say it had passed its assessment and that payment would be within a short time frame.
Very easy and would definite not hesitate to sell a saddle again.

Reply from The Saddle Bank 1 week ago

Hi Sarah,

Thank you so much for your wonderful review and for choosing The Saddle Bank for a second time!

We're delighted to hear that your latest sale was just as easy and straightforward from start to finish. It's great to know that the collection, tracking updates, assessment and payment process all ran smoothly and kept you informed along the way.

Your continued trust in us means a great deal to the team, and we'll be very happy to help when you next have a saddle to sell!

Best Wishes,
The Saddle Bank Team