The Saddle Bank Reviews
Great Service!
Absolutely love my new saddle! Quick delivery, pleasant communication from the staff at The Saddle Company & packaged very well. So happy. Thank you ☺️
Fabulous service, speedy delivery
Very straight forward and super helpful advice over the phone and the speediest of deliveries - ordered 12:30 on Tuesday, saddle arrived 08:00 on Wednesday, and that even included change of head plate! Saddle as described (actually better than advertised). Very happy customer!
Sorted!
My horse outgrew his saddle within 18 months which was very frustrating! Enter the Saddle Bank! The whole encounter was ‘just great!’. Great service, great communication, great price for my saddle, and great for my horse who is now very happy in his new saddle! What can I say - ‘just great!!’ Thank you
I love my new saddle!
When the saddle arrived it arrived in perfect condition and included some nice sweets. Had the saddle fitted the day after and it fitted like a glove. Our rides have been perfect! Loved the letter to my horse and he did too! Thanks!
Great 👍
It was very easy to find the right goods, and delivery was quick.
Reply from The Saddle Bank 2 days ago
Hi Pippa,
Thank you so much for your great review!
We're delighted to hear that you found it easy to find the right saddle and that your order arrived quickly. We work hard to make the whole buying experience as simple and straightforward as possible, so it's wonderful to know we delivered on that.
Thank you for choosing The Saddle Bank. We hope you enjoy your new purchase, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your great review!
We're delighted to hear that you found it easy to find the right saddle and that your order arrived quickly. We work hard to make the whole buying experience as simple and straightforward as possible, so it's wonderful to know we delivered on that.
Thank you for choosing The Saddle Bank. We hope you enjoy your new purchase, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Excellent Service
The saddle bank purchased a saddle from me, the communication and process was so easy and transparent. highly recommended
Reply from The Saddle Bank 2 days ago
Hi Em,
Thank you so much for your kind review!
We're delighted to hear that you found the process of selling your saddle to us so easy and transparent. Clear communication and making the process as straightforward as possible are things we really pride ourselves on.
Thank you for your recommendation and for choosing The Saddle Bank. We truly appreciate your support and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your kind review!
We're delighted to hear that you found the process of selling your saddle to us so easy and transparent. Clear communication and making the process as straightforward as possible are things we really pride ourselves on.
Thank you for your recommendation and for choosing The Saddle Bank. We truly appreciate your support and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Love my saddle
Amazing experience with the saddle bank. Fantastic saddle, I love it, so comfortable. Nice little touches with customer care, from a bag of sweets with my saddle to lots of follow up emails making sure everything was ok.
Reply from The Saddle Bank 2 days ago
Hi Samantha,
Thank you so much for your lovely review!
We're delighted to hear that you're loving your new saddle and that you've had such an amazing experience with us. It's fantastic to know that it's so comfortable and that you're pleased with your purchase.
We're also so pleased that you appreciated the little touches, from the bag of sweets to our follow-up emails. We always want to make sure our customers feel supported throughout their journey with us.
Thank you for choosing The Saddle Bank. We hope you and your horse enjoy many happy miles together, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you're loving your new saddle and that you've had such an amazing experience with us. It's fantastic to know that it's so comfortable and that you're pleased with your purchase.
We're also so pleased that you appreciated the little touches, from the bag of sweets to our follow-up emails. We always want to make sure our customers feel supported throughout their journey with us.
Thank you for choosing The Saddle Bank. We hope you and your horse enjoy many happy miles together, and we look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Amazing service
Great company to deal with. Friendly service and very quick delivery. Saddle is as described. The sweeties and the personalised letter were lovely touches.
Reply from The Saddle Bank 2 days ago
Hi Tracy,
Thank you so much for your lovely review!
We're delighted to hear that you had such a positive experience with us. It's wonderful to know that you found our team friendly, your saddle arrived quickly, and that it was exactly as described.
We're especially pleased that you enjoyed the little extras too! The personalised letter and sweeties are our way of adding a personal touch, so it's lovely to hear they made a difference.
Thank you for choosing The Saddle Bank. We hope you and your horse enjoy many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you had such a positive experience with us. It's wonderful to know that you found our team friendly, your saddle arrived quickly, and that it was exactly as described.
We're especially pleased that you enjoyed the little extras too! The personalised letter and sweeties are our way of adding a personal touch, so it's lovely to hear they made a difference.
Thank you for choosing The Saddle Bank. We hope you and your horse enjoy many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Excellent service
I went on reviews as never bought of a second hand site before. Couldn’t have been happier that i did. My pony and I love our saddle and I would recommend The saddle bank to others. Thank you. Highly satisfied 😊
Reply from The Saddle Bank 2 days ago
Hi Tina,
Thank you so much for your lovely review!
We're delighted to hear that you chose to give us a try after reading our reviews, especially as it was your first time buying from a second-hand saddle retailer. It's wonderful to know that both you and your pony love your new saddle.
Thank you for your recommendation and for putting your trust in The Saddle Bank. Your kind words mean a great deal to us, and we hope you enjoy many happy rides together!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you chose to give us a try after reading our reviews, especially as it was your first time buying from a second-hand saddle retailer. It's wonderful to know that both you and your pony love your new saddle.
Thank you for your recommendation and for putting your trust in The Saddle Bank. Your kind words mean a great deal to us, and we hope you enjoy many happy rides together!
Best Wishes,
The Saddle Bank Team
Excellent exchange service
Submitted my saddle application and got a quote back the next day, pickup arranged for me and super helpful team!
Reply from The Saddle Bank 2 days ago
Hi Lily,
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with our exchange service. It's great to know you received your quote so quickly, that collection was easy to arrange, and that our team was able to help throughout the process.
Thank you for choosing The Saddle Bank. We really appreciate your kind words and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with our exchange service. It's great to know you received your quote so quickly, that collection was easy to arrange, and that our team was able to help throughout the process.
Thank you for choosing The Saddle Bank. We really appreciate your kind words and hope we can help you again in the future!
Best Wishes,
The Saddle Bank Team
Selling your saddle
I submitted my Wintec GP to saddle bank, I received an email back the next day with an offer for my saddle! Very quick and hassle free sale, received my money fast and accurately too. Definitely a company I will continue to recommend. Thank you guys!
Reply from The Saddle Bank 2 days ago
Hi Mady,
Thank you so much for your wonderful review!
We're delighted to hear that selling your Wintec GP with us was so quick and hassle-free. It's great to know you received your offer promptly and that your payment was processed quickly and accurately.
Thank you for your kind recommendation—it really does mean a lot to us. We truly appreciate your support and look forward to helping you again in the future.
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that selling your Wintec GP with us was so quick and hassle-free. It's great to know you received your offer promptly and that your payment was processed quickly and accurately.
Thank you for your kind recommendation—it really does mean a lot to us. We truly appreciate your support and look forward to helping you again in the future.
Best Wishes,
The Saddle Bank Team
Buying & selling
I bought a saddle from the saddle bank. I had it on trial. The trial ended on a bank holiday and I was going on holiday the next day do couldn't be in for the courier. The saddle bank accommodated an extended trial and in the meantime I decided to buy as the saddle was one my saddler knew would fit.
I decided to sell my then current saddle and while I wasn't offered the price I had in mind it was a very easy transaction and they paid the courier fee as I chose their sell outright option.
I would use both their buy and sell options again as they are convenient.
I decided to sell my then current saddle and while I wasn't offered the price I had in mind it was a very easy transaction and they paid the courier fee as I chose their sell outright option.
I would use both their buy and sell options again as they are convenient.
Reply from The Saddle Bank 2 days ago
Hi Diane,
Thank you so much for your fantastic review!
We're delighted to hear that you had such a positive experience with both our buying and selling services. We understand that timing isn't always straightforward, so we're pleased we could accommodate an extended trial over the bank holiday and your holiday plans, giving you the extra time you needed to make the right decision.
It's also great to hear that, although our outright purchase offer wasn't quite what you had hoped for, you found the selling process easy and appreciated the convenience of having the courier costs covered.
Thank you for trusting The Saddle Bank for both buying and selling your saddles. We really appreciate your kind words and look forward to helping you again in the future.
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review!
We're delighted to hear that you had such a positive experience with both our buying and selling services. We understand that timing isn't always straightforward, so we're pleased we could accommodate an extended trial over the bank holiday and your holiday plans, giving you the extra time you needed to make the right decision.
It's also great to hear that, although our outright purchase offer wasn't quite what you had hoped for, you found the selling process easy and appreciated the convenience of having the courier costs covered.
Thank you for trusting The Saddle Bank for both buying and selling your saddles. We really appreciate your kind words and look forward to helping you again in the future.
Best Wishes,
The Saddle Bank Team
Excellent service
A friend suggested to use the saddle bank and what an excellent service. 5 days from start to finish and no problems what so ever. Thank you !!!
Reply from The Saddle Bank 2 days ago
Hi Jane,
Thank you so much for your wonderful review!
We're delighted to hear that a friend's recommendation led you to The Saddle Bank and that you had such a positive experience with us. It's fantastic to know that everything was completed in just five days and that the whole process was smooth from start to finish.
Thank you for choosing The Saddle Bank. We really appreciate your kind words and hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that a friend's recommendation led you to The Saddle Bank and that you had such a positive experience with us. It's fantastic to know that everything was completed in just five days and that the whole process was smooth from start to finish.
Thank you for choosing The Saddle Bank. We really appreciate your kind words and hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
quick hassle free experience
although it wasn't the price I was hoping for I decided to go with the outright sale for speed and it was very straightforward. I had to buy a box from yellow storage as I struggled to find one big enough elsewhere. DPD collection was very efficient and the money was in my account 48 hours later.
Reply from The Saddle Bank 2 days ago
Hi Louise,
Thank you for taking the time to leave us a review!
We're pleased to hear that, although the outright purchase price wasn't quite what you had hoped for, you found the process straightforward and were happy with the speed and convenience it offered. It's great to know that the DPD collection went smoothly and that your payment was in your account within 48 hours of your saddle passing inspection.
Thank you as well for mentioning the challenge of finding a suitable box. We appreciate that feedback, as we know sourcing packaging for a saddle isn't always easy.
We really appreciate you choosing The Saddle Bank and hope we can help you again in the future.
Best Wishes,
The Saddle Bank Team
Thank you for taking the time to leave us a review!
We're pleased to hear that, although the outright purchase price wasn't quite what you had hoped for, you found the process straightforward and were happy with the speed and convenience it offered. It's great to know that the DPD collection went smoothly and that your payment was in your account within 48 hours of your saddle passing inspection.
Thank you as well for mentioning the challenge of finding a suitable box. We appreciate that feedback, as we know sourcing packaging for a saddle isn't always easy.
We really appreciate you choosing The Saddle Bank and hope we can help you again in the future.
Best Wishes,
The Saddle Bank Team
Fantastic service again!
This is the second time I have purchased through the Saddlebank, and have kept two out if the three saddles I trialled! I've also successfully sold one previously with them after ages battling with marketplace.
Great stock of saddles and the ability to book them ahead of my fitter coming is brilliant I've used that function both times to make sure the saddles I wanted are available. Will definitely be using again should I need to if I get another horse!
Great stock of saddles and the ability to book them ahead of my fitter coming is brilliant I've used that function both times to make sure the saddles I wanted are available. Will definitely be using again should I need to if I get another horse!
Reply from The Saddle Bank 2 days ago
Hi Gina,
Thank you so much for your fantastic review and for choosing The Saddle Bank again!
We're delighted to hear that you've had such positive experiences both buying and selling with us. It's wonderful that our trial service helped you find the right saddles, and that you were able to successfully sell your previous saddle after struggling elsewhere.
We're especially pleased that you've found our saddle reservation service useful, allowing you to book saddles ahead of your fitter's visit so they're ready when you need them. We know how important that flexibility is when arranging fittings.
Thank you for your continued support and trust in us. We hope you enjoy your new saddles, and if another horse joins the family in the future, we'll be here to help you find the perfect saddle again!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review and for choosing The Saddle Bank again!
We're delighted to hear that you've had such positive experiences both buying and selling with us. It's wonderful that our trial service helped you find the right saddles, and that you were able to successfully sell your previous saddle after struggling elsewhere.
We're especially pleased that you've found our saddle reservation service useful, allowing you to book saddles ahead of your fitter's visit so they're ready when you need them. We know how important that flexibility is when arranging fittings.
Thank you for your continued support and trust in us. We hope you enjoy your new saddles, and if another horse joins the family in the future, we'll be here to help you find the perfect saddle again!
Best Wishes,
The Saddle Bank Team
Saddle in trial
My saddler recommended I use the saddle bank as a way to trial different saddles and brands before purchase which was a great idea as I found exactly what I was looking for. The process was quick, easy and after negotiation I had a lovely fitted saddle for a good price.
Reply from The Saddle Bank 2 days ago
Hi Julie,
Thank you so much for your lovely review!
We're delighted to hear that your saddle fitter recommended The Saddle Bank and that our trial service helped you compare different saddles and brands before making your decision. Finding the right saddle is so important, and we're pleased you found exactly what you were looking for.
It's great to know that you found the process quick and easy, and that you were able to purchase a beautifully fitted saddle at a price you were happy with.
Thank you for choosing The Saddle Bank. We really appreciate your recommendation and hope you and your horse enjoy many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that your saddle fitter recommended The Saddle Bank and that our trial service helped you compare different saddles and brands before making your decision. Finding the right saddle is so important, and we're pleased you found exactly what you were looking for.
It's great to know that you found the process quick and easy, and that you were able to purchase a beautifully fitted saddle at a price you were happy with.
Thank you for choosing The Saddle Bank. We really appreciate your recommendation and hope you and your horse enjoy many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Dreadful Service
Absolutely THE worst company I have ever dealt with. Shocking service, left arm doesn’t know what the right arm is doing. Offers declined then asking for offers and the offering better offers than the first decline. 2 saddles lost and owed me for them for more than 6 weeks. And even at that point, they couldn’t agree between themselves how much they owed. Will absolutely never recommend.
Reply from The Saddle Bank 6 days ago
Hi Nicola,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience.
To clarify, we submitted your offer before you decided to have the saddle returned, and our system will automatically continue to chase offers until the saddle is removed from sale. This is designed to give our customers the best possible opportunity of achieving the highest offer for their saddle.
As mentioned in our Terms & Conditions, once DPD became involved regarding the missing saddles, we were required to follow their claims process. Unfortunately, this is a lengthy procedure (and one that we are still waiting to receive our payout for), and while we completely understand how frustrating the delay was, we were unable to speed up their investigation.
We appreciate your frustration with how long everything took and are sorry that your experience left you feeling this way.
Best Wishes,
The Saddle Bank Team
Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience.
To clarify, we submitted your offer before you decided to have the saddle returned, and our system will automatically continue to chase offers until the saddle is removed from sale. This is designed to give our customers the best possible opportunity of achieving the highest offer for their saddle.
As mentioned in our Terms & Conditions, once DPD became involved regarding the missing saddles, we were required to follow their claims process. Unfortunately, this is a lengthy procedure (and one that we are still waiting to receive our payout for), and while we completely understand how frustrating the delay was, we were unable to speed up their investigation.
We appreciate your frustration with how long everything took and are sorry that your experience left you feeling this way.
Best Wishes,
The Saddle Bank Team
Review
Following advise from my saddle fitter I found lots of saddle choice with the saddle bank & very fair prices.
The saddle I bought looked brand new & is in excellent condition.
I emailed with some questions & received a prompt, informative & helpful response.
My only issue was that I chose a specific delivery date to coincide with my saddle fitter visit, however this was not picked up on the system. The system had also not charged me delivery & it was only because I received a phone call about this & double checked the delivery date that I discovered the error. This was rectified but had it not been for the call the saddle would have been delivered too early.
Overall I was very happy with the saddle & service I received from tbe saddle bank & would happily recommend them.
The saddle I bought looked brand new & is in excellent condition.
I emailed with some questions & received a prompt, informative & helpful response.
My only issue was that I chose a specific delivery date to coincide with my saddle fitter visit, however this was not picked up on the system. The system had also not charged me delivery & it was only because I received a phone call about this & double checked the delivery date that I discovered the error. This was rectified but had it not been for the call the saddle would have been delivered too early.
Overall I was very happy with the saddle & service I received from tbe saddle bank & would happily recommend them.
Reply from The Saddle Bank 2 days ago
Hi Tracy,
Thank you so much for taking the time to leave such a thoughtful review!
We're delighted to hear that, following your saddle fitter's recommendation, you found a great choice of saddles at fair prices and that you're so pleased with the condition of the saddle you received. It's also wonderful to know that our team could provide prompt and helpful support when you got in touch with your questions.
We're sorry about the issue with your chosen delivery date and appreciate you bringing it to our attention. Thankfully, we were able to catch the error and get everything corrected before dispatch, but we understand how important it was for the saddle to arrive in time for your saddle fitter's visit.
Thank you again for your kind words and your recommendation. We really appreciate your feedback and hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for taking the time to leave such a thoughtful review!
We're delighted to hear that, following your saddle fitter's recommendation, you found a great choice of saddles at fair prices and that you're so pleased with the condition of the saddle you received. It's also wonderful to know that our team could provide prompt and helpful support when you got in touch with your questions.
We're sorry about the issue with your chosen delivery date and appreciate you bringing it to our attention. Thankfully, we were able to catch the error and get everything corrected before dispatch, but we understand how important it was for the saddle to arrive in time for your saddle fitter's visit.
Thank you again for your kind words and your recommendation. We really appreciate your feedback and hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Great Experience
I’ve now sold two saddles through the saddle bank and on both occasions the whole process has been simple and stress free! Communication is great and the DPD collection first class. The first saddle sold quickly on commission and the second was purchased direct. All the hard work is done for you, there’s no other hassle free way to sell your saddle!
Reply from The Saddle Bank 2 days ago
Hi Arantxa,
Thank you so much for your fantastic review!
We're delighted to hear that you've had such positive experiences selling two saddles with us. It's wonderful to know that you found the whole process simple and stress-free on both occasions, and that our communication and DPD collection service met your expectations.
We're also pleased that we could help in different ways, with one saddle selling on commission and the other being purchased directly. Making the process as hassle-free as possible is exactly what we strive for.
Thank you for your continued support and your recommendation. We really appreciate it and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your fantastic review!
We're delighted to hear that you've had such positive experiences selling two saddles with us. It's wonderful to know that you found the whole process simple and stress-free on both occasions, and that our communication and DPD collection service met your expectations.
We're also pleased that we could help in different ways, with one saddle selling on commission and the other being purchased directly. Making the process as hassle-free as possible is exactly what we strive for.
Thank you for your continued support and your recommendation. We really appreciate it and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Hassle free service
A very easy online process to sell my saddle. I hand delivered my saddle to a friendly team for inspection and payment was promptly processed as promised. I have since recommend to friends looking to sell theirs..
Reply from The Saddle Bank 2 days ago
Hi Amanda,
Thank you so much for your wonderful review!
We're delighted to hear that you found the process of selling your saddle so easy and hassle-free. It's great to know that your visit to our team was a positive experience and that your payment was processed promptly, just as promised.
Thank you for recommending us to your friends—it really does mean a lot to us. We truly appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your wonderful review!
We're delighted to hear that you found the process of selling your saddle so easy and hassle-free. It's great to know that your visit to our team was a positive experience and that your payment was processed promptly, just as promised.
Thank you for recommending us to your friends—it really does mean a lot to us. We truly appreciate your support and look forward to helping you again in the future!
Best Wishes,
The Saddle Bank Team
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