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  2. Our Reviews

The Saddle Bank Reviews

2,078 Company Reviews

Barbara Lauwers's avatar

Barbara Lauwers

23 Aug 2025

Happy customer:)
The saddle is in really good condition, true to the description :)
Janette Jinks's avatar

Janette Jinks

21 Aug 2025

Purchase of 2nd hand saddle
Been looking for the saddle I’ve bought in brown but we’re always out on trial . Opted for the black as had saddle fitter booked in . Came promptly & v pleased with purchase
Anneli.wills's avatar

Anneli.wills

21 Aug 2025

Amazing service and best deal!
From my saddle quote to purchase of new saddle the service was 💯 and couldn't be more helpful. Quote was extremely generous and part exchanged my saddle for a new one which was cheaper than other places. The turnaround was super quick and the team were so helpful. The whole experience was so easy and I got a great deal. Wouldn't go anywhere else!
Jeannette Storey's avatar

Jeannette Storey

19 Aug 2025

100% Efficiency!
The Saddle Bank were extremely fast, helpful and efficient during the ordering and delivery process of my saddle. I would 100% recommend to anyone wishing to purchase, or sell a saddle.

Reply from The Saddle Bank 3 days ago

Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with us and that the ordering and delivery process went smoothly. Your recommendation means a lot to us, and we're always here to help whether you're buying or selling. Wishing you all the best with your new saddle!

Best Wishes,
The Saddle bank
Christina's avatar

Christina

19 Aug 2025

Super easy and quick process
My fitter had recommended a different saddle which The Saddle Bank had in stock. I’m a first time buyer and found the process of ordering, including gullet change, super easy. The pictures accurately reflected the condition and the saddle arrived in no time.

Reply from The Saddle Bank 3 days ago

Thank you for sharing your experience! We’re so happy to hear that your fitter’s recommendation was in stock and that the ordering process, including the gullet change, was easy for you as a first time buyer. We always aim to provide accurate pictures and fast delivery, so it’s great to know you were pleased with both. Enjoy your new saddle, and feel free to reach out anytime!
Best Wishes,
The Saddle Bank
Carmen Cassar's avatar

Carmen Cassar

19 Aug 2025

First time buyer
Bought my first saddle from The Saddle Bank, staff very helpful even though I bought it online, quick delivery and the saddle was in very good condition as seen in pictures. 💯 Recommended Thank you

Reply from The Saddle Bank 3 days ago

Thank you so much for your wonderful review! We’re thrilled to hear that your first saddle purchase with us was a positive experience, and that our team was helpful even online. It’s great to know the saddle arrived quickly and matched the condition shown in the pictures. We really appreciate your recommendation and look forward to helping you again in the future!

Best Wishes,
The Saddle bank
Lena Pearson-Wood's avatar

Lena Pearson-Wood

17 Aug 2025

Very efficient service I ordered online and saddle...
Very efficient service I ordered online and saddle was here the next dayThank you

Reply from The Saddle Bank 3 days ago

Thank you so much for your kind review! We’re thrilled to hear your saddle arrived so quickly and that you were happy with our service. We really appreciate your support and hope you love your new saddle, happy riding!

Best Wishes,
The Saddle Bank
Leena Hazeldine's avatar

Leena Hazeldine

15 Aug 2025

Friendly service, good selection of saddles
Always a good selection of saddles. Unfortunately, I have not found the right one yet. I'll keep looking. Thank you Saddle Bank.

Reply from The Saddle Bank 3 days ago

Thank you for your kind words and ongoing support! We’re glad to hear you’re enjoying the selection, even if the perfect saddle hasn’t turned up just yet. Don’t hesitate to reach out if you’d like any help or advice along the way, we’re always happy to assist. Fingers crossed the right one comes along soon!
Best Wishes,
The saddle Bank
Jane's avatar

Jane

15 Aug 2025

Excellent
A great service.
Sadly too long for the cob but easy to return

Reply from The Saddle Bank 3 days ago

Thank you for your feedback! We're really glad to hear you were happy with the service, even though the fit wasn’t quite right this time. We're pleased the return process was easy for you, and we’re always here to help if you'd like any guidance in finding the perfect fit. Hope to assist you again soon!
Best Wishes,
The Saddle Bank
Sanchia Cummins's avatar

Sanchia Cummins

15 Aug 2025

Amazing Company
Could not be more impressed with this company. AMAZING customer service, speedy and efficient responses to my queries, kept me updated on my items. Super fast delivery and absolutely gorgeous products.

Reply from The Saddle Bank 3 days ago

Thank you so much for your fantastic review! We’re absolutely delighted to hear you had such a positive experience with us. Providing excellent customer service and keeping our customers informed every step of the way is really important to us, so it’s lovely to know that stood out to you. We're thrilled you love your products and hope you enjoy them! Thanks again for your kind words and support.
Best Wishes,
The Saddle Bank
Elizabeth Rooke's avatar

Elizabeth Rooke

13 Aug 2025

Cavalry to jump mono
We have just bought the cavaletti mono jump saddle after a 5 day trial to ensure it’s the perfect saddle for us. We exchanged our old saddle and the process was so easy and smooth

Reply from The Saddle Bank 3 days ago

Thank you for your lovely review! We're so pleased to hear that you found the trial process helpful and that the Cavaletti Mono Jump saddle turned out to be the perfect fit. It's great to know the saddle exchange went smoothly too. we always aim to make the process as easy and stress free as possible. Wishing you many happy rides ahead, and thank you again for choosing us!

Best Wishes,
The Saddle Bank
elaine's avatar

elaine

12 Aug 2025

excellent
The Saddle shop web site is really easy to use and gives you fantastic information on the saddles in photographs and descriptions.They also point out any wear and tear rating the condition for you.Purchase is simple and also returns, there is also help at hand if you need a chat about any stage.

Reply from The Saddle Bank 3 days ago

Thank you so much for your kind words! We're thrilled to hear that you found our website easy to navigate and the saddle information helpful. We work hard to provide detailed descriptions and honest condition ratings so you can shop with confidence. It’s great to know our purchase and return process worked well for you, and that our team was there when you needed support. Thanks again for your feedback. We truly appreciate it!

Best Wishes,

The Saddle Bank
Justine Brett-Finch's avatar

Justine Brett-Finch

12 Aug 2025

Selling a saddle could not be easier
I was contacted by The Saddlebank when I advertised my saddle for sale. They asked if I would like an offer from them for my saddle which I accepted and they gave 30 days to consider the offer. All I had to do was box it up and select a collection date. Much easier than the messing around I had with enquiries selling privately. Definitely recommend.

Reply from The Saddle Bank 1 week ago

Thank you so much for sharing your experience! We’re delighted we could make selling your saddle so much easier and stress-free compared to selling privately. It’s great to hear our offer process, flexible time frame, and simple collection service worked well for you. Your recommendation means a lot to us!
Best Wishes
The Saddle Bank
Scarlet Wheeler's avatar

Scarlet Wheeler

11 Aug 2025

Bought my saddle
I got a brilliant price, easy and hassle free sale. Would definitely recommend saddle bank to anyone wanting to sell a saddle.

Reply from The Saddle Bank 1 week ago

Thank you for your fantastic review! We’re so pleased to hear you got a brilliant price and found the whole process easy and hassle-free. Your recommendation means so much to us, and we’re delighted we could make selling your saddle such a positive experience.
Best Wishes
The Saddle Bank
Tracey Yeadon's avatar

Tracey Yeadon

11 Aug 2025

Sale of 2 saddles
I was recommended to use the Saddle Bank by my saddler.
The whole experience was really quick and easy, the quotes were what I expected and the payment was in my account within a few days of the saddles being received
Any queries I had were answered immediately
I would thoroughly recommend the Saddle Bank

Reply from The Saddle Bank 1 week ago

Thank you so much for your wonderful feedback! We’re thrilled to hear your saddler recommended us and that the whole process was quick, easy, and met your expectations. It’s great to know our team could answer your queries promptly and get your payment to you so quickly. Your recommendation means the world to us!
Best Wishes
The Saddle Bank
Rachael's avatar

Rachael

11 Aug 2025

Fab saddle!
Delighted with my new saddle. Was a bit unsure of getting a new one as my trusty old saddle was so comfy but managed to get a newer version of what I had and it’s perfect. It’s in great condition and as comfy as my old one. Great value and service. Thanks!

Reply from The Saddle Bank 1 week ago

Thank you so much for your lovely review! We’re absolutely delighted to hear you found the perfect newer version of your trusty old saddle and that it’s just as comfy. It’s fantastic to know you’re happy with the condition, value, and service you received — we couldn’t ask for better feedback! Enjoy every ride in your new saddle.
Best Wishes
The Saddle Bank
Maria Nokes's avatar

Maria Nokes

11 Aug 2025

Excellent, easy service
I have both bought and sold via the saddle bank. The saddle I bought was exactly as described, arrived promptly and having the option to select an arrival date is so helpful. The sale process was very easy too - an offer was made very quickly and the saddle bank arranged a courier for a day of my choice at no cost to me. I'd definitely shop here again!

Reply from The Saddle Bank 1 week ago

Thank you for your wonderful feedback. We’re delighted to hear you’ve had great experiences both buying and selling with us, and that you found our services convenient and straightforward. It’s fantastic to know the saddle met your expectations and that our collection and delivery options made the process easier for you. We look forward to helping you again in the future.
Best Wishes
The Saddle Bank
Emma Prestwich's avatar

Emma Prestwich

11 Aug 2025

Easy sale
Wanted to sell retired horse saddle. Was too busy to sell myself so decided saddlebank would be best. Got a reasonable price with no hassle. Packed it up sent it off and got money in bank a few days later. Easy transaction.

Reply from The Saddle Bank 1 week ago

Thank you for sharing your experience. We’re so pleased we could make selling your retired horse’s saddle quick and hassle-free, and that you were happy with the price and process. It’s great to know everything went smoothly from start to finish.
Best Wishes
The Saddle Bank
Julia Miller's avatar

Julia Miller

11 Aug 2025

Super easy transaction
Sold my saddle through saddle bank via an outright purchase was so easy and simple. Would definitely recommend.

Reply from The Saddle Bank 1 week ago

Thank you for your lovely review. We’re delighted to hear that selling your saddle through our outright purchase option was such an easy and simple process for you. Your recommendation means a lot to us.
Best Wishes
The Saddle Bank
Sian Willis's avatar

Sian Willis

11 Aug 2025

Fantastic service
Super easy, and brilliant service.

Reply from The Saddle Bank 1 week ago

Thank you for your kind words. We’re so pleased you found the process super easy and our service brilliant. We truly appreciate your feedback and look forward to helping you again in the future.
Best Wishes
The Saddle Bank

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