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An Excellent Service
First time using you. Overall excellent service, great photos and descriptions of saddles, very easy to use due to loads of information about trial period etc. Would have given you 5 stars had this excellent information continued once I needed to return the saddle as it didn't fit. Once it had been collected; crickets. Absolutely no information available at all
Reply from The Saddle Bank 11 months ago
Hello Jo
Thanks so much for taking the time to leave a review.
We are glad you found the service great with the photos and descriptions of the saddles.
Sorry you feel the service was not 5* after you had returned the saddle. You should have received an email to complete a survey where we would be able to help you in finding a saddle which could potential work for you.
We do always welcome customers to get in contact with us during there trial too if they are looking for some extra help.
Once the saddle was returned back the the warehouse you should have also received email confirmation regarding the safe return and when your refund was processed. Did you not receive any follow up emails at all?
Our team would love to help you find the perfect saddle so please do let us know your requirements and we will be more than happy to help :)
Best Wishes, The Saddle Bank Team
Thanks so much for taking the time to leave a review.
We are glad you found the service great with the photos and descriptions of the saddles.
Sorry you feel the service was not 5* after you had returned the saddle. You should have received an email to complete a survey where we would be able to help you in finding a saddle which could potential work for you.
We do always welcome customers to get in contact with us during there trial too if they are looking for some extra help.
Once the saddle was returned back the the warehouse you should have also received email confirmation regarding the safe return and when your refund was processed. Did you not receive any follow up emails at all?
Our team would love to help you find the perfect saddle so please do let us know your requirements and we will be more than happy to help :)
Best Wishes, The Saddle Bank Team
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