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Great customer service!
I ordered a saddle that, due to a computer glitch, ended up being unavailable even though the order went through. Customer service got in touch quickly and let me know about the error. Luckily they had another saddle of the same model in stock, so they held that one for me while they waited to hear back. I was very impressed with the way they handled everything and their communication. I live in the United States so I'm not sure when I'll order from The Saddle Bank again, but I do highly recommend them!
Reply from The Saddle Bank 8 months ago
Thanks so much for taking the time to leave a review!
So pleased we were able to quickly resolve the computer glitch and find you a replacement saddle :)
Hope you have some lovely rides in your new saddle.
We look forward to helping you again in the future.
Best Wishes, The Saddle Bank Team
So pleased we were able to quickly resolve the computer glitch and find you a replacement saddle :)
Hope you have some lovely rides in your new saddle.
We look forward to helping you again in the future.
Best Wishes, The Saddle Bank Team
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