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Saddle not as described
I purchased a saddle that had very different measurements than described online. The seat size, gullet width, and flap length were all different than posted online. Not to mention the saddle had significant customization in the seat and was a cross between two models. This should have been noted!
Careful measurements on the seller's end, including pictures of the measurement, would have gone a long way to make an informed purchase. I thought I was ordering my dream saddle from the measurements and description posted, and ended up with something very different!
Careful measurements on the seller's end, including pictures of the measurement, would have gone a long way to make an informed purchase. I thought I was ordering my dream saddle from the measurements and description posted, and ended up with something very different!
Reply from The Saddle Bank 9 months ago
Hi Katie,
Thank you for getting in touch.
I am so sorry to hear you are disappointed with the saddle,
We check all Black Country saddles with Black Country to verify the details using the serial number.
I have just had a look, and this is the information provided to us from Black Country;
27943 – 18” Wexford, brown vintage, template, full front gussets, k-panel, classic tree. Manufactured 2019
The measurements depend very much on who is taking them and where they are taking them from. We measure from the top of the stirrup bar to the bottom of the flap.
Black Country have advised it is an 18 inch seat which is what we have to advertise it at. Our team have measured it as a MW which I would stand by from the measurements on the listing. However, even at the factories, the widths are done by eye by the saddler making the saddle, so one saddle can measure differently to another.
If it is on the Quantum seat, we were not advised of this, so I apologise. I will speak to Black Country to ensure they provide us with full details in the future.
I will certainly take your feedback on board and speak to the relevant people to make sure we can put further measures in place. However, we are always on hand to provide further photos and measurements as required.
I do hope we are able to assist you again in the future with any of your saddle needs.
Best Wishes,
The Saddle Bank Team
Thank you for getting in touch.
I am so sorry to hear you are disappointed with the saddle,
We check all Black Country saddles with Black Country to verify the details using the serial number.
I have just had a look, and this is the information provided to us from Black Country;
27943 – 18” Wexford, brown vintage, template, full front gussets, k-panel, classic tree. Manufactured 2019
The measurements depend very much on who is taking them and where they are taking them from. We measure from the top of the stirrup bar to the bottom of the flap.
Black Country have advised it is an 18 inch seat which is what we have to advertise it at. Our team have measured it as a MW which I would stand by from the measurements on the listing. However, even at the factories, the widths are done by eye by the saddler making the saddle, so one saddle can measure differently to another.
If it is on the Quantum seat, we were not advised of this, so I apologise. I will speak to Black Country to ensure they provide us with full details in the future.
I will certainly take your feedback on board and speak to the relevant people to make sure we can put further measures in place. However, we are always on hand to provide further photos and measurements as required.
I do hope we are able to assist you again in the future with any of your saddle needs.
Best Wishes,
The Saddle Bank Team
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