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Georgina lester

22 Oct 2024

Expensive

£25 delivery , saddle fitted like a gp not a jump saddle, £35 to send the saddle back, had to wait in all day for courier to pick it up. Now have to wait 5 working days to get money back, with saddler coming out it cost £100 to trial the saddle.

Reply from The Saddle Bank 1 week ago

Hi Georgina
Sorry to hear you feel our service to trial a saddle is expensive.
The courier fees is what it cost us to send and collect the parcels safely and fully insured.
The cost we charge to trial a saddle is £10 which helps to cover the cost of the cleaning and admin involved in providing this service.
This is all stated with in the trial policy on our website and also emailed to you when an order is placed.
We also explained to you the time it takes for refunds to be processed however this is out of our control and is down to the banks.
We are always happy to help our customer with any questions they have during the trial and hope we can help you in the future find the perfect saddle for you and your horse :)

Best Wishes, The Saddle Bank Team