I had been referred to the saddle bank by a friend.
We knew exactly what saddle we needed and kept a look out for best part of 3 months!

I took comfort in knowing that the saddleback check over all stock before it goes out rather than risking buying second hand from sites such as eBay.

I was super impressed with the timeframe from purchase to delivery - 48hours!

I was happy to also receive a call the following day after my purchase to check my order was correct and if I had selected the correct bar.

When my order arrived i was just expecting the saddle inside but I really appreciated the personalised letter addressed to my daughter and her forever pony.
She really loved reading that!

I do believe that every horse owner should have the basic knowledge needed when it comes to buying/fitting saddles so I was impressed to find information inside the box notifying me that the saddle bank also offer a saddle fitting course!

Finally, should I ever decide to sell this beautiful saddle, I have been given a simple QR code to scan to initiate the process with the saddleback should I wish to sell with them.

Overall, I was really impressed with the customer service, small touches to my order that I wasn’t expecting as well as the quality of the product itself!