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Wendy Burgess

9 Feb 2025

Packaging to be reviewed

My saddle was very nice and in good condition. My only critique would be the box it came in. Even though there was one piece of tape on it that said fragile the delivery drivers don’t see it. The box was very soft and loose and not really up to the job. Could easily have da aged the saddle in transit.

Reply from The Saddle Bank 1 week ago

Thank you for your feedback! We're glad to hear that you're happy with the condition of the saddle. We truly appreciate your thoughts on the packaging, and we understand your concern.
We’ll definitely take this into consideration and work on improving the sturdiness of our packaging to ensure that your items arrive safely.
Thanks again for sharing your experience, and we hope to serve you better in the future!
Best wishes
The Saddle Bank Team