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Excellent Source for Bates Product not Available in the USA
We have purchased two Bates saddles, that are not reasonably available in the US, from the Saddle Bank with excellent service. The first required a good deal of back and forth emails to confirm it was in the correct configuration and to clarify availability. Responses were timely and informative. An email was sent regarding purchase of the second saddle. Instead of an email reply, which would have been sufficient, the customer service representative called us, UK to the US, within 30 minutes.
Reply from The Saddle Bank 1 month ago
Thank you for your wonderful review!
We're so glad to hear that you had a positive experience with both of your Bates saddle purchases. We take pride in providing detailed and timely communication, and it's great to know our efforts made a difference for you.
We're especially pleased that the personal touch of a phone call helped with your second purchase.
We truly appreciate your trust in us and look forward to assisting you again in the future!
Best Wishes
The Saddle Bank Team
We're so glad to hear that you had a positive experience with both of your Bates saddle purchases. We take pride in providing detailed and timely communication, and it's great to know our efforts made a difference for you.
We're especially pleased that the personal touch of a phone call helped with your second purchase.
We truly appreciate your trust in us and look forward to assisting you again in the future!
Best Wishes
The Saddle Bank Team
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