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I couldn't say my experience was worthwhile. You...
I couldn't say my experience was worthwhile. You had my saddle to sell and as it was with you for approximately 9 months and as it only went out on trial once despite the price being reduced I decided to have it back. I received it back on Friday and was disgusted to see that it was dirty with grease lumps on it. The gullet bar has also been changed at some point and the flap has not been put back correctly. I messaged you on face book this morning with some photos, but as yet you have not replied. I will send over some more photos of the saddles condition.
Reply from The Saddle Bank 3 weeks ago
Hello Helen
We're sorry to hear that your experience didn't meet your expectations.
I can see that our team has been in direct contact with you, and we hope the issue has now been resolved to your satisfaction.
I sincerely hope this situation hasn't affected your confidence in using our services in the future.
Best Wishes
The Saddle Bank Team
We're sorry to hear that your experience didn't meet your expectations.
I can see that our team has been in direct contact with you, and we hope the issue has now been resolved to your satisfaction.
I sincerely hope this situation hasn't affected your confidence in using our services in the future.
Best Wishes
The Saddle Bank Team
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