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Excellent customer service
I sold my saddle to the Saddle Bank recently. Unfortunately the couriers lost my saddle in transit. I contacted the Saddle Bank customer service team and they were fantastic. They liaised with the courier company to look into the lost saddle. They kept in touch regularly with me to update me about the situation and I did receive the promised money for the saddle, albeit a little later than planned. I cannot fault the Saddle bank for how they dealt with this.
Reply from The Saddle Bank 1 month ago
Thank you so much for taking the time to leave this review. We're really sorry that the courier issue caused a delay, but we're so glad to hear our team could support you throughout and keep things on track. We truly appreciate your patience and understanding, and we're grateful for your kind words despite the hiccup. It means a lot to know you'd still recommend us — thank you again! 😊
Best Wishes
The Saddle Bank Team
Best Wishes
The Saddle Bank Team
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