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Unfaithful
Wouldnt reccomend, offwred a price then halved it when they received saddle, despite already seeing photos of all the saddle
Reply from The Saddle Bank 1 month ago
Hi Leah,
We’re really sorry to hear you’re disappointed with your experience.
Unfortunately, there was an issue with the gullet clasps on your saddle. This is not something that can be identified from photos alone, which is why we do recommend that all customers check this area before sending items to us.
Sadly, we are unable to sell the saddle with faulty clasps and it must be fit for sale before we can list it. Due to the nature of the fault, the saddle does need to be returned to the manufacturer for repair, which has impacted the valuation we were able to offer.
We understand this is frustrating and appreciate your feedback.
Best Wishes,
The Saddle Bank
We’re really sorry to hear you’re disappointed with your experience.
Unfortunately, there was an issue with the gullet clasps on your saddle. This is not something that can be identified from photos alone, which is why we do recommend that all customers check this area before sending items to us.
Sadly, we are unable to sell the saddle with faulty clasps and it must be fit for sale before we can list it. Due to the nature of the fault, the saddle does need to be returned to the manufacturer for repair, which has impacted the valuation we were able to offer.
We understand this is frustrating and appreciate your feedback.
Best Wishes,
The Saddle Bank
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