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Still waiting for my order
I paid for next day delivery, my order did not arrive after chasing I was told the address label was printed incorrectly and my delivery would arrive the following Monday, it still has not arrived and after chasing with the saddle bank I am no further forward to either a refund on my purchase, postage or my order arriving.
Reply from The Saddle Bank 3 weeks ago
Hi Helen,
Thank you for taking the time to leave your feedback. We're very sorry to hear that you were disappointed with your experience.
This order was placed with one of our third-party suppliers rather than being dispatched directly by ourselves. Unfortunately, this meant we were limited in what we could do while waiting for updates from them. As soon as we received any information, we continued to keep you updated by email throughout the process.
We completely understand how frustrating the delay was, particularly after paying for next day delivery, and we're sorry that the service provided by our supplier did not meet either your expectations or ours.
Best Wishes,
The Saddle Bank Team
Thank you for taking the time to leave your feedback. We're very sorry to hear that you were disappointed with your experience.
This order was placed with one of our third-party suppliers rather than being dispatched directly by ourselves. Unfortunately, this meant we were limited in what we could do while waiting for updates from them. As soon as we received any information, we continued to keep you updated by email throughout the process.
We completely understand how frustrating the delay was, particularly after paying for next day delivery, and we're sorry that the service provided by our supplier did not meet either your expectations or ours.
Best Wishes,
The Saddle Bank Team
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