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Great service
Bought a saddle from here after being recommended by my fitter. Found the service very easy to use. Saddle in great condition - I'd say better than described. Only minor issue was it arrived two days early, and as the trial starts on the day of delivery this meant the saddle fitter was on the last day of the trial. I would've preferred a couple of days after the fitter to test the saddle more. The other issue was I would've had to pay late fees if I did have to send it back, as I wasn't able to do this two days earlier than planned. Fortunately the saddle fitter was happy with the saddle and I didn't have to send back. Overall I'm happy with the service and would use again.
Reply from The Saddle Bank 1 week ago
Hi Amy,
Thank you so much for taking the time to leave us a review!
We're delighted to hear that your saddle fitter recommended us, that you found the service easy to use, and that the saddle arrived in even better condition than expected.
We're sorry that your saddle arrived earlier than your requested delivery date and understand how this affected the time you had available with your fitter. If you ever experience an issue like this again, please do get in touch with us. We're always happy to help where we can and can extend the trial period in circumstances like this, so you have enough time to properly assess the saddle without worrying about late fees.
We're really pleased the saddle was a good fit and that you've decided to keep it. Thank you for your feedback and for choosing The Saddle Bank—we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for taking the time to leave us a review!
We're delighted to hear that your saddle fitter recommended us, that you found the service easy to use, and that the saddle arrived in even better condition than expected.
We're sorry that your saddle arrived earlier than your requested delivery date and understand how this affected the time you had available with your fitter. If you ever experience an issue like this again, please do get in touch with us. We're always happy to help where we can and can extend the trial period in circumstances like this, so you have enough time to properly assess the saddle without worrying about late fees.
We're really pleased the saddle was a good fit and that you've decided to keep it. Thank you for your feedback and for choosing The Saddle Bank—we hope to help you again in the future!
Best Wishes,
The Saddle Bank Team
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