Back to all Reviews

Georgia Hamilton-Telford

12 Aug 2026

Great service

Exchanged my old saddle for a ‘new’ second hand one. Excellent customer service and communications throughout the process, making it as simple as straight forward as possible. Very quick collection/delivery of saddles, and saddle came in immaculate condition. Would definitely be my first choice if I was to need another saddle.

Reply from The Saddle Bank 3 weeks ago

Hi Georgia,

Thank you so much for your wonderful review!

We're so pleased to hear that your saddle exchange was a smooth and straightforward experience from start to finish. It's great to know that our team kept you well informed throughout and that both the collection and delivery were quick and convenient.

We're especially delighted that your new-to-you saddle arrived in immaculate condition! Thank you for saying we'd be your first choice in the future, it really means a lot to our team.

Best Wishes,
The Saddle Bank Team