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Purchased Saddle
Overall I have had an excellent service from the Saddlebank. It's not an easy process buying a secondhand saddle. You either rely on your saddler to find one or go via FB. So I was slightly hesitant of using this process, but I shouldn't have worried.
After filling in a Saddle Recommendation form and detailing a number of saddles I liked, I was emailed back with some suggestions and why. I was then contacted by a team member to see if I was happy with where I was. I had picked out a couple of saddles and she discussed how they were different and what she felt would work best for what I needed.
I then trialed two saddles. They arrived the day before my saddler and after trying a few I chose a Black Country, which fitted my horse really well and was comfortable, so all good.
I then arranged for the other saddle to be returned and even had to change the day of collection and there were no issues. A few days later I had my refund for the cost of that saddle.
I would definitely recommend using Saddlebank, the process was very easy and their was a good selection to chose from. The kept in regular contact with me and were happy to deal with any questions I had. Especially as I had a difficult horse to fit.
Yes, you have to outlay the cost of the saddles first, and the cost of the saddle may be slightly more, but you are paying for a service and I felt it was worth it.
My only issue is the website can jump around a bit and searches did not always bring up the same number of saddles you saw on your first search. But that could just be user error!
Also filling in this form, I had written my review, forgot to click the star rating and it deleted all I had written! Minor issue, but annoying.
Overall very happy client.
After filling in a Saddle Recommendation form and detailing a number of saddles I liked, I was emailed back with some suggestions and why. I was then contacted by a team member to see if I was happy with where I was. I had picked out a couple of saddles and she discussed how they were different and what she felt would work best for what I needed.
I then trialed two saddles. They arrived the day before my saddler and after trying a few I chose a Black Country, which fitted my horse really well and was comfortable, so all good.
I then arranged for the other saddle to be returned and even had to change the day of collection and there were no issues. A few days later I had my refund for the cost of that saddle.
I would definitely recommend using Saddlebank, the process was very easy and their was a good selection to chose from. The kept in regular contact with me and were happy to deal with any questions I had. Especially as I had a difficult horse to fit.
Yes, you have to outlay the cost of the saddles first, and the cost of the saddle may be slightly more, but you are paying for a service and I felt it was worth it.
My only issue is the website can jump around a bit and searches did not always bring up the same number of saddles you saw on your first search. But that could just be user error!
Also filling in this form, I had written my review, forgot to click the star rating and it deleted all I had written! Minor issue, but annoying.
Overall very happy client.
Reply from The Saddle Bank 3 weeks ago
Hi Vanessa,
Thank you so much for taking the time to leave such a thoughtful review!
We completely understand that buying a second-hand saddle online can feel a little daunting, particularly when you have a horse who is more difficult to fit, so we're delighted that our Saddle Recommendation service and team were able to make the process easier for you.
It's fantastic to hear that the advice helped you narrow down your options and that, after trialling two saddles with your saddler, you found a Black Country that fits your horse well and is comfortable for you too! We're also pleased that returning the other saddle, changing the collection date and receiving your refund were all straightforward.
Thank you as well for your honest feedback regarding the website and review form. We appreciate you highlighting these points and will take your comments on board as we continue to improve the customer experience.
We're so pleased you felt the service was worth it and that you would recommend us. Thank you for putting your trust in The Saddle Bank, and we wish you and your horse many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
Thank you so much for taking the time to leave such a thoughtful review!
We completely understand that buying a second-hand saddle online can feel a little daunting, particularly when you have a horse who is more difficult to fit, so we're delighted that our Saddle Recommendation service and team were able to make the process easier for you.
It's fantastic to hear that the advice helped you narrow down your options and that, after trialling two saddles with your saddler, you found a Black Country that fits your horse well and is comfortable for you too! We're also pleased that returning the other saddle, changing the collection date and receiving your refund were all straightforward.
Thank you as well for your honest feedback regarding the website and review form. We appreciate you highlighting these points and will take your comments on board as we continue to improve the customer experience.
We're so pleased you felt the service was worth it and that you would recommend us. Thank you for putting your trust in The Saddle Bank, and we wish you and your horse many happy rides in your new saddle!
Best Wishes,
The Saddle Bank Team
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