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Great service
The website is easy to navigate and ordering is straightforward. An oversight on my part meant I ordered an extra gullet bar that was the same size as the one already in the saddles. I called and Emmie was amazing and so helpful. Delivery was quick and the product arrived in excellent condition. On buying - I was prompted by the site to order a saddle cover. I made the assumption that the saddle didn’t come with one. My mistake so now have a spare. Whether that is just me or it could me made clear that the saddle already comes with one? That is the only (very minor) problem. Very happy with service
Reply from The Saddle Bank 1 month ago
Hi Ian,
Thank you so much for your lovely review!
We're delighted to hear that you found the website easy to navigate, ordering straightforward, and delivery quick. It's especially lovely to hear that Emmie was able to help with the extra gullet bar—she'll be so pleased to hear your feedback.
Thank you as well for mentioning the saddle cover prompt. We completely understand how that could be unclear, and we really appreciate you pointing it out so we can look at making that information clearer for future customers.
We're so pleased you were happy with the overall service, and thank you for choosing The Saddle Bank!
Best Wishes,
The Saddle Bank Team
Thank you so much for your lovely review!
We're delighted to hear that you found the website easy to navigate, ordering straightforward, and delivery quick. It's especially lovely to hear that Emmie was able to help with the extra gullet bar—she'll be so pleased to hear your feedback.
Thank you as well for mentioning the saddle cover prompt. We completely understand how that could be unclear, and we really appreciate you pointing it out so we can look at making that information clearer for future customers.
We're so pleased you were happy with the overall service, and thank you for choosing The Saddle Bank!
Best Wishes,
The Saddle Bank Team
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