Sophie Payne, 1 minute ago

AVOID SENDING YOUR SADDLE HERE!!

AVOID SENDING YOUR SADDLE HERE! I set a saddle to this company in very good condition. I took before photos and videos before it went, which are dated, as is the cctv footage of DPD picking it up to show that shortly after the videos the saddle was shipped. Following an inspection, the saddle bank did not wish to sell and returned the saddle. When the saddle arrived back, there was significant damage to the leather which I photographed immediately and lodged a complaint with the company. The lack of responsibility taken by the saddle bank is horrendous. I imagine the saddle has been damaged during testing and their only evidence sent to me was cctv footage of it being packed which was grainy and the saddle had its cover on it so could not show the condition whilst being packed. I am shocked that a company handling other people possessions do not take before photos prior to repacking. They have now left me with a damaged saddle which will now have to be discounted if I wish to sell it privately. They have simply washed their hands of responsibility over this. My best guess is that it has been accidentally damaged and they are trying to cover this up by playing ignorant. The box it came back in was completely undamaged which I sent a picture of to the saddle bank so I doubt it was damaged during transit. It is sickening to treat customers in this manner when you have been trusted with expensive and valuable items that people have worked hard to afford.

Ginny, 3 hours ago

Buying and selling

I have both bought and sold saddles from the Saddle Bank and have found the experience to be very smooth and clear. A great service Thankyou!

Evie, 4 hours ago

Evie b

Very quick and hassle free they collect my saddle next day and I had the money within a couple days ! Amazing x

Ann Spridgen, 4 hours ago

Saddle purchase

Very happy with purchasing from the Saddle Bank. Bought saddle but due to saddle fitting being delayed they were more than happy to extend my trial period.

Ann Spridgen, 4 hours ago

Saddle purchase

Very happy with purchasing from the Saddle Bank. Bought saddle but due to saddle fitting being delayed they were more than happy to extend my trial period.

Katie Stott, 4 hours ago

Super easy sale ! Highly recommend

Wonderful experience selling my saddle directly to them - courier arranged by them and collected promptly and easily - money transferred quickly ; much easier than selling privately and was super pleased with their valuation - definitely recommend you get a quote as I think you’d be pleasantly surprised !

Hanna Smith, 4 hours ago

Buying and Selling

I have both bought and sold a saddle recently - top service. Super impressed!

Anna Walker, 4 hours ago

Selling a saddle

The saddle bank made the whole process really simple, from uploading the photos to quickly making an offer then arranging collection of the saddle. The payment was received very promptly. Excellent service!

Charlotte Coathupe, 4 hours ago

Excellent service

I only wanted a particular brand of saddle as horse tricky to fit. Really pleased saddle bank had a choice and even better, I could book the delivery day to coincide with my saddle fitter coming so I could definitely be within the 5 day trial period. Would use again.

Danielle, 1 day ago

Bar purchase

Excellent service, i am from Canada and bought a saddle a few years ago and a different size bar for my saddle recently. Both time i received my purchase intact and within one week. Amaising !