Juta Suvcane, 4 minutes ago

Great

Thank you for my beautiful saddle.

Diana Del Grosso, 4 hours ago

Amazing customer service

Tameka answered my 100 questions with detail, thoughtfulness and endless patience. It made me feel so much more confident about buying a saddle online from halfway around the world. The saddles I took on trial were in perfect shape, and when a delivery didn’t work out with my scheduled saddle fitting I was able to extend my trial without issue. My horse has been impossible to fit with saddles available locally to me in the US and I was finally able to find him a saddle that he likes and I do too. The price was also very affordable and shipping was insanely fast!!

Sally Byrom, 7 hours ago

Excellent service, easy and efficient...

Excellent service, easy and efficient

Lisa Fell, 1 day ago

Lovely saddle and excellent service and delivery...

Lovely saddle and excellent service and delivery

Catherine Davidson, 2 days ago

Great service

I recently bought a saddle. I couldn’t get my saddle fitter until after the trial period. It was quite stressful coordinating me being at home for delivery and also getting my fitter out. Saddle bank were very understanding and held the saddle for me for a period of time and also extended my trial period which was very useful.

Sam, 4 days ago

Buying a saddle? Look no further!

Having spoke to my saddler about the make and size of saddle that would fit my youngster, I then looked on saddlebank. I am so glad I did, there was a chunky monkey saddle for my chunky monkey! I ordered it there and then, but was a bit worried when I had to change the delivery date to fit my saddlers availability. My worry was unfounded, i got an email over the weekend assurring me this wasn't a problem. Everything was seamless from ordering through to delivery. The saddle arrived on time in the expected condition and was very well packaged, and best of all it fits perfectly - a very happy customer!

Jenny Dunn, 4 days ago

Excellent Service

Very thoughtful personal service. No hassle from start to finish, part-ex my saddle for an Ideal event, really pleased with the saddle. My saddle was checked and the money put in my bank timely. Highly recommend this company to deal with, excellent customer service, really good range of saddles to choose from, delivery is next day and packaged really well.

Roz Collins, 4 days ago

Very prompt seevice

There is no messing login take some phots get an estmate box up and saddle is collected and money in account. Excellent service

Vanessa Mahy, 5 days ago

Purchased Saddle

Overall I have had an excellent service from the Saddlebank. It's not an easy process buying a secondhand saddle. You either rely on your saddler to find one or go via FB. So I was slightly hesitant of using this process, but I shouldn't have worried. After filling in a Saddle Recommendation form and detailing a number of saddles I liked, I was emailed back with some suggestions and why. I was then contacted by a team member to see if I was happy with where I was. I had picked out a couple of saddles and she discussed how they were different and what she felt would work best for what I needed. I then trialed two saddles. They arrived the day before my saddler and after trying a few I chose a Black Country, which fitted my horse really well and was comfortable, so all good. I then arranged for the other saddle to be returned and even had to change the day of collection and there were no issues. A few days later I had my refund for the cost of that saddle. I would definitely recommend using Saddlebank, the process was very easy and their was a good selection to chose from. The kept in regular contact with me and were happy to deal with any questions I had. Especially as I had a difficult horse to fit. Yes, you have to outlay the cost of the saddles first, and the cost of the saddle may be slightly more, but you are paying for a service and I felt it was worth it. My only issue is the website can jump around a bit and searches did not always bring up the same number of saddles you saw on your first search. But that could just be user error! Also filling in this form, I had written my review, forgot to click the star rating and it deleted all I had written! Minor issue, but annoying. Overall very happy client.

Julie Slater, 5 days ago

Excellent!

Just to say the service is and has always been excellent. I have purchased 3 saddles now from The Saddle Bank. The last one which was recently, the saddle arrived on time, but my horse the day before sustained an injury. The Saddle Bank were very understanding and agreed to extend the trial period. The result being, back on board and the saddle fits well!