Rebecca Dickie, 9 hours ago

Underwhelming experience

I’ve bought from the saddle bank, and found it a really good service. Selling to them is much poorer. My valuation was considerably lower than expected, collection didn’t happen, so I ended up posting at my cost. Upon receipt of the saddle, I was informed that I required flocking. I have bought the saddle new, and truly only used it max 10 times….. so a further £45 deduction. Now awaiting my payment, which was supposed to take 24-48 hours…. But still not arrived. Sell on FB next time. Much better process.

Amanda, 1 day ago

Fabulous sales and support

Fantastic team from start to finish. Very helpful and made selling my saddle hassle free. Thank you so much will definitely be recommending you to my friends.

Joanneo Coltham, 3 days ago

Saddle

More than helpful, very happy with their service !!

Gail Thomas, 3 days ago

Bates GP Saddle

Fabulous service, the saddle arrived on time and the trial period is brilliant as my horse has been challenging to fit. Very pleased with the saddle and the service.

paula a wroath, 4 days ago

Excellent service

I took the photos as suggested and sent them off. Two saddles were recommended, they arrived in time for my saddlers to check. One wasn't any good, but the other simply needed a different gullet bar. This was posted to me and the trial extended a couple of days so I could recheck. Then the old saddle collected using the same box it had arrived in, no drama, no fuss, new saddle sorted :)

Paige Freeland, 4 days ago

GFS Monarch

Everyone I spoke to was very helpful and prompt in their responses during the ordering process. Shipping was super quick and I love the saddle!

Lizzy Lomas, 4 days ago

Super smooth service

I recently ordered a saddle from the saddle bank for their 5 day trial, the saddle arrived quickly and safely. The saddle fitted the horse but I just didn’t quite love it, so ordered a similar model which again arrived quickly, I phoned the saddle bank explaining this and that my saddle fitter was due out in a few days, they happily extended the trail of the first saddle by a few days so I could show the saddle fitter both. Luckily the saddle I fell in love with fitted the horse well so I sent the other saddle back that afternoon which was a very easy process and I was kept informed of the whereabout and refunded very quickly. I can’t recommend them enough 🙂

Natasha, 5 days ago

Fantastic service!

Selling my saddle to the saddle bank was such a smooth and easy transfer I would highly recommend to anyone Thank you!!

Flore, 5 days ago

Great experience

The saddle was immaculate, and arrived well packaged and very promptly. Very happy with our purchase, would recommend.

Sue Davies, 5 days ago

A Good Experience

Thank you. Your website made it easy for me to find the perfect saddle for my pony. The website is easy to use and the saddle arrived speedily. The first saddle I chose was not the right one and I received the refund quickly. The second saddle I chose was a perfect fit - thank you.