Return an item
If you need to return an item please do so below via the relevant form below.
Return a Saddle
We hope you love your saddle but if it doesn’t fit or you would prefer something different we completely understand.
Return a saddle
Return Accessories
Have you ordered the wrong size or colour and need to exchange? Click below to do so.
Return accessoriesFind out how our 5 day UK trial works
Forgotten how it works? Here is a reminder on our trial policy.
Trial PolicyGot a question?
Got a question? You can guarantee we have been asked it before. Find your answer here.
Frequently Asked QuestionsFirst time successfully!
I have a 4 year old and wanted a saddle that would change with him, had a look at the wintec 2000 a
Absolutely fantastic
I was recommended to take a look at the website by my saddler after being told my current saddle was
Happy customer:)
The saddle is in really good condition, true to the description :)
Purchase of 2nd hand saddle
Been looking for the saddle I’ve bought in brown but we’re always out on trial . Opted for the b
Amazing service and best deal!
From my saddle quote to purchase of new saddle the service was 💯 and couldn't be more helpful. Q
100% Efficiency!
The Saddle Bank were extremely fast, helpful and efficient during the ordering and delivery proces
Super easy and quick process
My fitter had recommended a different saddle which The Saddle Bank had in stock. I’m a first time
First time buyer
Bought my first saddle from The Saddle Bank, staff very helpful even though I bought it online, quic
Very efficient service I ordered online and saddle...
Very efficient service I ordered online and saddle was here the next dayThank you
Friendly service, good selection of saddles
Always a good selection of saddles. Unfortunately, I have not found the right one yet. I'll keep loo
Excellent
A great service. Sadly too long for the cob but easy to return
Amazing Company
Could not be more impressed with this company. AMAZING customer service, speedy and efficient respon
Cavalry to jump mono
We have just bought the cavaletti mono jump saddle after a 5 day trial to ensure it’s the perfect
excellent
The Saddle shop web site is really easy to use and gives you fantastic information on the saddles in
Selling a saddle could not be easier
I was contacted by The Saddlebank when I advertised my saddle for sale. They asked if I would like a
