THE SADDLE BANK
TRIALLING A SADDLE
The 5-day saddle trial begins on the day the saddle is received by you and includes weekends and public holidays.
We recommend getting a qualified saddle fitter to check the fit and suitability of the saddle during your 5-day trial and to ensure the saddle is fit for purpose.
If the saddle is not suitable, you must notify The Saddle Bank by day 4 of the trial. You can notify us by booking the returns courier on our returns form page.
The saddle must be returned by day 6 otherwise £3 per day is charged for each subsequent day the saddle is returned late, effective as of day 7.
Once the saddle has been received back, the saddle is inspected and your refund will be processed within 3 working days. Please allow a further 3-5 days for the refund to show on your card/account.
The Saddle Bank charge £25 delivery to get the saddle to you. This is non-refundable.
Returns booked within the 5-day trial period are FREE for UK customers. If you need to return a saddle please book your return via the returns form on our website.
There is an £25 fee for trialling a saddle which contributes towards admin, packaging, handling, transaction fees and recleaning costs associated with the trial. This will be deducted from the refund due to you.
When packaging your saddle for return you will need to remove the old address label prior to the courier driver collecting it.
You must be available for the courier to collect the saddle between 08.00-17.00pm on the agreed collection day. The courier will text and email you a 1-hour timeslot on the morning of the collection date so please ensure you enter your mobile number/email address correctly.
You are liable for the saddle whilst on trial. Please handle the saddle with care. Note any damage caused to the saddle could result in a deduction from your refund due, if returned.
If we do not hear from you by the 6th day after you have received the saddle, we shall assume that you are happy with your purchase, and thereby the sale is final.
THE SADDLE BANK
TRIALLING A BRAND NEW SADDLE
New saddles can be tried on, but use must be limited to ensure the saddle remains in a new condition.
Stirrup leathers must be attached underneath the flap to ensure this is not marked.
You can have the saddles for up to 5 days however we request that they are only tried for a limited period, otherwise the condition of the saddle will deteriorate.
Any excessive wear on the saddle will result in a reduction of your refund to reflect the new selling price as an ex-demo saddle.