Charlotte Willmott, 1 hour ago

Outstanding

Ordered a saddle, sadly saddler couldn’t come in the 5 day trial period (my fault!) unfortunately the saddle was slightly too long for my horse. Had the saddle 10 days, rung customer services and asked to swap the saddle for another, DPD picked up the first saddle the next day and once returned the second one was sent and received extremely quickly. Absolutely refreshing service, no battles or getting sent round in circles, cannot fault any part of the team. Have since recommended the company to others at the yard and they’ve had a faultless experience with the company too. A breath of fresh air! Also bought a girth and again, straightforward and hassle free. Would recommend 10 times over

Sophie Phillips, 1 hour ago

Super

Prompt efficient and easy

Lisa Harris, 1 day ago

Multiple saddle purchases

I have purchased multiple saddles from the saddle bank, having also sold one saddle and utilised the buy back service on another when my mare charged shape. Every time the service has been brilliant, so easy to deal with and lovely, helpful staff.

Christina, 1 day ago

I am really unimpressed. I entered my shipping add...

I am really unimpressed. I entered my shipping address which is different to my billing address. Your computer system defaulted both to my billing address which resulted in this saddle landing in customs in Dublin instead of Northern Ireland which cost me €330. When I went to return the saddle to you your website wouldn't work to take my return and I had to arrange it by email. I am extremely mad over the whole transaction. Your website is at fault and I would like a refund of the €330 customs :(

Helen Briggs, 2 days ago

Sold Direct

Saddle bank bought my saddle direct after I lost my horse , they were brilliant throughout the process and would highly recommend

Mrs P Taylor, 2 days ago

Saddle sale

I sold one saddle directly to The Saddle Bank and the other one is for sale with the Bank on line. An easy website to navigate and emails replied to quickly and efficiently. Would happily use again.

Denise Hancock, 3 days ago

Bates adjustable saddle

Saddleback were quick to respond and very professional. My saddle arrived on time. Really pleased with the service.

Joanna Powell, 4 days ago

Excellent

Lovely as new demo saddle was sent out and delivered very quickly. Well packed and arrived in perfect condition. None of the risk of a private purchase and excellent follow up communication.

Salma Moti, 6 days ago

Hoping to win the latest competition Also huge f...

Hoping to win the latest competition Also huge fan of the saddle bank: best out there

Sandra King, 6 days ago

Found the staff to be very friendly and helpful. G...

Found the staff to be very friendly and helpful. Great service